Menu
Reply
  • 12
  • 0
  • 1
RhysT88
Tuning in
1,643 Views
Message 2721 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I made a complaint a while ago and they’ve told me they’ve closed it as it’s to do with the WiFi and my house.

Doesn’t explain why I’ve always had great internet ever since it was first installed in our house and why it’s been shockingly poor for the last three months.

Surely someone has taken this to ofcom/ombudsmen? Or whoever deals with virgin?
0 Kudos
Reply
  • 809
  • 14
  • 128
tommey
Well-informed
1,611 Views
Message 2722 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Andruser wrote:

"The new firmware is a complete waste of time."

Looks a tiny, teeny bit better than my Hub 3 BQM - but certainly not good enough to keep me as a customer at the end of my contract in about thirteen months.  Rubbish service from a rubbish company.


Why are you waiting until the end of your contract you can leave now penalty free due to the ongoing issues.


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - Review 08/08/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

0 Kudos
Reply
  • 15
  • 0
  • 2
q3dm6
Tuning in
1,433 Views
Message 2723 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

How are you getting ICMP requests through on BT?

0 Kudos
Reply
  • 809
  • 14
  • 128
tommey
Well-informed
1,317 Views
Message 2724 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


q3dm6 wrote:

How are you getting ICMP requests through on BT?


By not using the BT Home hub Smiley LOL

Most modems you can buy you simply enable ICMP in the GUI, cannot comment on the BT Home Hub simply because I have never used one.


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - Review 08/08/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

0 Kudos
Reply
  • 522
  • 24
  • 186
RidingTheFlow
Rising star
1,108 Views
Message 2725 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


tommey wrote:

q3dm6 wrote:

How are you getting ICMP requests through on BT?


By not using the BT Home hub Smiley LOL

 


That. A lot of people say "bah, router still horrible on BT, no better than Virgin!", while totally missing that fact that on BT (and any other ISP *except* VM) you can buy your own good third-party modem, or even great routers with built-in modem.

With VM you have no choice but whatever "cost-effective" vendor-locked garbage they are forcing on you, with "modem mode" being just a bandaid.

 

 

  • 809
  • 14
  • 128
tommey
Well-informed
1,101 Views
Message 2726 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


RidingTheFlow wrote:

tommey wrote:

q3dm6 wrote:

How are you getting ICMP requests through on BT?


By not using the BT Home hub Smiley LOL

 


That. A lot of people say "bah, router still horrible on BT, no better than Virgin!", while totally missing that fact that on BT (and any other ISP *except* VM) you can buy your own good third-party modem, or even great routers with built-in modem.

With VM you have no choice but whatever "cost-effective" vendor-locked garbage they are forcing on you, with "modem mode" being just a bandaid.

 

 


If given a choice I for one would not use ISP equipment VM just don't like to give customers a choice..... Thankfully BT and almost every other ISP do allow you as a customer to have a choice....


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - Review 08/08/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

0 Kudos
Reply
  • 63
  • 4
  • 1
Excellence20
Dialled in
785 Views
Message 2727 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


RhysT88 wrote:
I made a complaint a while ago and they’ve told me they’ve closed it as it’s to do with the WiFi and my house.

Doesn’t explain why I’ve always had great internet ever since it was first installed in our house and why it’s been shockingly poor for the last three months.

Surely someone has taken this to ofcom/ombudsmen? Or whoever deals with virgin?

Unfortunately it's unlikely Virgin are in breach of anything as latency or packet loss is not guaranteed. You have to bear in mind that these are residential connections.

The only thing we can do is apply pressure collectively until Virgin acknowledges the issue and offers an alternative or cancel your connection with them.

  • 40
  • 0
  • 5
WhyLieToUs
On our wavelength
735 Views
Message 2728 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

We know know that SH3 is a POS but do ANY of the "Super" Hubs have a decent reliable WiFi? My SH2 is needing a reboot almost every day cos the WiFi goes down...

0 Kudos
Reply
  • 55
  • 2
  • 12
コナー
Dialled in
649 Views
Message 2729 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I'd say they should be in for some misadvertising due to the VIVID Broadband advertising mentioning ping by name.

"We know you want to just get online and play. VIVID runs at the speed of your life, so you could play faster, get rapid updates and stream gameplay in HD with fewer interruptions, on multiple devices (even when the whole house is online). Now, give yourself a high five for low ping..."


My Broadband Ping - VIVID 350


Forever waiting for the Hub 4
0 Kudos
Reply
  • 522
  • 24
  • 186
RidingTheFlow
Rising star
514 Views
Message 2730 of 3,691
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


WhyLieToUs wrote:

We know know that SH3 is a POS but do ANY of the "Super" Hubs have a decent reliable WiFi? My SH2 is needing a reboot almost every day cos the WiFi goes down...


Switch SH2 to modem mode and buy a good wireless router with proper MIMO antennas.

None of Superhubs have good wifi and all use tiny built-in antennas.

 

コナー wrote:

I'd say they should be in for some misadvertising due to the VIVID Broadband advertising mentioning ping by name.

Now, give yourself a high five for low ping..."

Nope, no misadvertising goes on here, since no actual numbers being mentioned. "Low" ping means absolutely nothing and not a technical term. Its basically same as putting these "new improved version!" stickers on same variation of cheap products - means nothing, very cheesy practice, but not illegal.

0 Kudos
Reply