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Boygroucho
On our wavelength
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Message 3571 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

@SwindonGamer

If you still have your SH2ac then you should be able to get Virgin to authorise it back onto your account.

At least then you would be able to compare the SH3 performance against the SH2ac....in case there are other factors at play.

For me, gaming is certainly better with the SH2ac then the SH3 (on the current firmware)....but I wasn't having any other significant problems with the rest of my service.

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nickking
On our wavelength
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Message 3572 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Although the BQM graph looks a lot nicer with the new firmware it still gets a bit choppy with very little going on (streaming Netflix via the V6, YouTube via the iPad and from our Plex media server to a smart TV, multiple other devices connected but not necessarily doing much).

untitled.pngFirmware BA3untitled1.pngFirmware 603untitled2.pngFirmware 603

With regards to devices we have...

Connected via netgear switch (wired)

  • 1TB TiVO
  • Xbox One S
  • Slingbox

Connected via powerline adaptors (wired)

  • Xbox One X
  • V6

Connected wirelessly

  • Xbox One S
  • V6 (x2)
  • Smart TV (x3)
  • iPad (x4)
  • iPhone (x5) (only connected to wifi for software updates or apps over a certain size, we all have unlimited data on our plan)
  • Laptop (x5)
  • Nvidia Shield (this will be wired shortly once fully configured)
  • Brother printer

Obviously these devices aren't all in use 24/7, and they are rarely all on at the same time but if they were it's quite a lot for the Hub 3 to cope with.

 

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hammic
Dialled in
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Message 3573 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

After speaking to a Broadband Specialist, Steven, I have successfully replaced my Superhub 3 with a Superhub 2ac.

I suggest that anybody looking for this person does not give up.  Almost all the advisors I spoke with told me that there is no Broadband Specialist, most of them were from Retentions.  As usual the offshore call centre was of zero help and played no part whatsoever in me getting my SH2ac.  It is such a shame that Virgin Media are wasting our money on these robotic and unhelpful people.

With my SH2ac installed, things now seem as they should be.  No 5 minute start-up sequences, responsive settings GUI and a consistently low ping.  They should bin all the Superhub 3s, admit they were wrong and say sorry then offer a Superhub 2ac without zero effort on the customer's part.

Getting a piece of equipment that does its job properly shouldn't be as hard as I have found.  But I am glad I persevered.

There is rumoured to be another Superhub in the pipeplines.  It could be called either the Superhub 3ac or Superhub 4.  If they are going to completely change the hardware and chipset, I think Superhub 4 would be better.  However I can't help but feel that Virgin Media will just cheap out and give us another barely-working Superhub which is up to their usual dire standards.

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SwindonGamer
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Message 3574 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Hi,

thats great news! Can I just ask did VM re-register your Superhub2ac with no problems and are you able to plug the V6 cable into the back of the SH2ac with no problems to the TV? 

Thanks Smiley Happy

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hammic
Dialled in
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Message 3575 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I literally phoned up the number in the box, plugged it in and it was working within 5 minutes.  I didn't have to speak to anybody to get it activated..

I connect my V6 box to my Superhub using a wireless connection.  This method has never given me any problems and still does not now.

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griffin
Alessandro Volta
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Message 3576 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

It looks like Arris will be switching to the Broadcom BCM3390  for it's DOCSIS 3.1 SB8200 Gateway, whether VM stick with Arris for the Hub 4 (can't see the point of calling it the Hub 3ac as the Hub 3 is already AC compatible Smiley Happy) is another matter

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tonycv51
Fibre optic
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Message 3577 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@nickking wrote:

Although the BQM graph looks a lot nicer with the new firmware it still gets a bit choppy with very little going on


Is that modem mode or router mode ?  

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tonycv51
Fibre optic
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Message 3578 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@griffin wrote:

It looks like Arris will be switching to the Broadcom SB8200 for it's DOCSIS 3.1 Gateway, whether VM stick with Arris for the Hub 4 (can't see the point of calling it the Hub 3ac as the Hub 3 is already AC compatible Smiley Happy) is another matter


https://techaeris.com/2018/02/12/arris-sb8200-modem-review-docsis-3-1/  "The ARRIS SB8200 is priced at $199.99USD but you can snag it on Amazon for $189.00USD"

Cant see VM providing one at that level of retail price but maybe a stripped down one ?  According to the review it has 3GB of RAM.  It is only a modem so actually exactly what I would want if i could buy my own and get VM to connect it, but not for the mass market VM customer

 

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Adduxi
Super solver
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Message 3579 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@griffin wrote:

It looks like Arris will be switching to the Broadcom BCM3390  for it's DOCSIS 3.1 SB8200 Gateway <snip>


We can only wish for Broadcom and hopefully it will come true Smiley Happy

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Adduxi
Super solver
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Message 3580 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@hammic wrote:

 

<snip>.  They should bin all the Superhub 3s, admit they were wrong and say sorry then offer a Superhub 2ac without zero effort on the customer's part.  <snip>


They can't as the SH2's only bond up to 8 channels, so we are stuck with the Hub 3 unfortunately .....  However, be thankful we still have Modem mode !!

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