350mbs package My hub 3 on 603 firmware
| Standard specification compliant | : DOCSIS 3.0 |
| Hardware version | : 10 |
| Software version | : 9.1.116.603 |
I was a big complainer but to be honest the latest trial firmware looks pretty rosy compared to before! 
Wow - that's a big difference, numbers wise!
As others have said, the proof of the pudding is in the eating. 
So does it *FEEL* any different, though?
Numbers are one thing but I have noticed more lag when browsing compared to the SH2AC so I'd be interested to know if your online experience, be that gaming, VoIP or whatever - is actually any better . . . .
@philjohn wrote:
@CJS23 wrote:Numbers are one thing but I have noticed more lag when browsing compared to the SH2AC so I'd be interested to know if your online experience, be that gaming, VoIP or whatever - is actually any better . . . .
I work from home a couple of days a week, and have at least one videoconference meeting each day, and I've definitely noticed a difference. We use Cisco Jabber and it seems to be *very* jitter sensitive. Before, I'd have the video and audio stuttering, and then dropping a load of frames of both to catch up so I'd miss important parts every 30s or so.
Since the firmware upgrade that's gone - everything is buttery smooth.
I also use Sipgate for the phone as VM couldn't offer a phone service when I signed up, and to be honest, that was always fine, and still is.
I think the problems some people see with DNS is that the SH doesn't have a caching DNS resolver on it, so you rely on your computer doing it, or reaching out every time to VM's (probably overloaded) DNS servers. I've got the hub in modem mode and running Unbound on my router with a large cache (65k entries IIRC) so only ever have to reach out to Cloudflare DNS (1.1.1.1, 1.0.0.1) when the TTL on a record is expired, or for a new lookup.
@Wow! Really pleased to hear that. As @Sephiroth and others have said, it's easy to become obsessed with jitter, ping, latency, bufferbloat etc etc but all we really want at the end of the day is a stable connection that we pay damn good money for!
I am so proud to be part of a VM Community on here that strives to highlight issues and get a resolution! This is a MASSIVE long-running saga. I believe that we will prevail and that this is only possible by concerted and continuous effort.
By the way, you can view the entire US Class-Action Lawsuit here
https://www.courtlistener.com/docket/6232601/carlos-reyna-v-arris-international-plc/
It's fascinating! A battle between Carlos Reyna v. Arris International plc (5:17-cv-01834) which at the moment is ploughing through "do we Seal or not Seal" various bits and bobs. Intel / Arris claiming intellectual property rights. The other side claiming disclosure is needed to show how this debacle with Puma 6.
Ruling on those points here - https://www.courtlistener.com/recap/gov.uscourts.cand.309618/gov.uscourts.cand.309618.70.0.pdf
This reminds me of Sarah Langelaan vs Nvidia which essentially went on to prove that electron bombardment against the anode in the newer variants of eutectic solder caused electromigration. In layman's terms, lots of nVidia chips went bad and caused artefacts on the screen etc.
The result? "A settlement has been approved by the court in the NVIDIA Graphics Processing Units Class Action with NVIDIA (the "Settlement Agreement"). Under the Settlement Agreement, NVIDIA will pay CAD$1,900,000.00 for the benefit of the Settlement Class in exchange for a full release of claims against it in the NVIDIA Graphics Processing Units Class Action." - http://www.canadiannvidiasettlement.com/
In this Virgin Media Puma 6 problem, you may find it interesting to note that . . . .
"4. Intel argues that “[i]f Intel’s internal improvement efforts
were to become public, third-party competitors would be able to use Intel’s own internal analysis,
which they ordinarily would not be able to access, to disparage Intel’s Puma 6 chipset and spread
fear, uncertainty, and doubt in the marketplace relating to the Puma 6 chipset and latency issues
that Intel identified and already resolved.”
Now then Virgin Media, that's a sworn statement to a US Judge in a live Class-Action Lawsuit. It thus logically follows that the only delays to fixing the global issue is actually customising the firmware and then deploying.
This still does not excuse your denial and subsequently obfuscatory behaviour, Virgin Media. As a business, you made the classic mistake of not listening to your loyal customer base. Within this base lie users far more experienced and knowledgeable than I as regards these issues, yet to chose to bury your heads in the sand.
This court case and this thread are about so much more than a fault with the Hub 3.0. It's about forgetting the loyal customers who made you what you are as a corporation. It's about short-sighted greed getting ahead of your core values as an entity.
You foolishly poked the collective geeky bear. I hope the decision makers learn lessons from this.
This entire debacle could have been prevented by using a collaborative approach.
"Give light, and the darkness will disappear of itself" - Desiderius Erasmus
"I was a big complainer but to be honest the latest trial firmware looks pretty rosy compared to before!"
Its interesting that as expectations lower, how much easier it is to celebrate mediocrity.
