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simatron3000
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Message 3541 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Looking at my BQM graph am I right in thinking this does not appear to be the SH3 and instead is congestion? This happens most nights. I play fighting games which are extremely sensitive to lag any sort of ping spike cause the game to be heavily delayed for a good minute or two (delay based netcode).

 

 

My Broadband Ping - home virgin
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Guybrush85
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Message 3542 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@simatron3000wrote:

Looking at my BQM graph am I right in thinking this does not appear to be the SH3 and instead is congestion? This happens most nights. I play fighting games which are extremely sensitive to lag any sort of ping spike cause the game to be heavily delayed for a good minute or two (delay based netcode).

 

 

My Broadband Ping - home virgin

Yeah, you can see it all ramps up at peak times. Good luck with that, not usually quickly fixed.

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simatron3000
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Message 3543 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I don't expect it go get fixed tbh. I live on a new estate, virgin is the only fibre option, so will get more and more congested as the estate gets finished. I've ordered an ADSL basic package with Zen to use purely for gaming in the hopes of getting a smooth ping and will retain virgin for the speed.
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tommey
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Message 3544 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@simatron3000wrote:
I don't expect it go get fixed tbh. I live on a new estate, virgin is the only fibre option, so will get more and more congested as the estate gets finished. I've ordered an ADSL basic package with Zen to use purely for gaming in the hopes of getting a smooth ping and will retain virgin for the speed.

You have got the correct mindset, I will have been waiting 4 years (yes 4 years not a typo) for my over sold highly utilised area to get the CMTS and other bits upgraded and I am still waiting, luckily enough I have also got 76/20 BT Fibre which is used solely for gaming with the VM connection used only for everything else. My BQM for VM is far far worse than yours however...

But I am still stuck on old firmware Smiley Frustrated


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 350

- AREA 04 First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - Review 08/08/18 - Review 12/09/18 - Review 05/12/18 - F004670584 << ALMOST 4 YEARS!!! 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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simatron3000
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Message 3545 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

The difference between your two graphs is frankly disgraceful. That they can even call any of their products "gaming" is beyond a joke.
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leo32452345
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Message 3546 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I got the new 3.0 hub recently and I am not impressed. I am getting lag spikes in games, Netflix keeps stalling, and even though I set the 5Ghz to manual it keeps changing the channel as though it was set to auto. There is loads of 5Ghz space near me, but every time I check, it has changed my channel to the same as everyone else's:

Does anyone know how to stop it doing this? 

SS.png

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cje85
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Message 3547 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

The 5G channels from 52 onward use a system called DFS (Dynamic Frequency Selection). This is because in some areas those frequencies are used by radar signals. If something is detected on those channels, the router will immediately switch to a channel between 36-48, even if you have manually specified a different channel.

https://www.tp-link.com/us/faq-763.html

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philjohn
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Message 3548 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Ditch using the SH as a router, put it in modem mode, and put something decent behind it.

As for the lag spikes, nothing can be done about that until this mythical firmware update comes out ... and then we can see if it's lipstick on a pig, or a proper fix.

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Badvok
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Message 3549 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@leo32452345wrote:

I got the new 3.0 hub recently and I am not impressed. I am getting lag spikes in games, Netflix keeps stalling, ...


The SH3 Puma 6 issues will have absolutely no effect on Netflix. If you are having issues with Netflix raise it as a separate issue and get an engineer to look at your line. The lag spikes you are seeing in games may be due to SH3, but best to get your line fixed first.

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cje85
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Message 3550 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

There's a good article on ispreview.co.uk about using your own router, and how under EU law, customers "have the right to use terminal equipment of their choice” (that could possibly include the modem too?)

Obviously we'll be out of the EU this time next year so if ISPs can stall things for long enough it will no longer apply to the UK, but in the meantime Ofcom are investigating the issue. 

Article 3 (1) establishes the rights of end users to access the internet using the “terminal equipment of their choice”. During the first year of operation of the Regulation we identified a practice of concern through our own engagement with ISPs and independent monitoring.

We have opened an initial enquiry into the matter. The purpose of an enquiry is to determine whether there is a case to answer, and if there is, whether it would be consistent with Ofcom’s administrative priorities to carry out a formal investigation. If we decide to investigate, we will, in accordance with our normal process, publish the details on our website.

https://www.ispreview.co.uk/index.php/2018/04/uk-broadband-isps-stop-locking-users-bundled-router.ht...