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Message 3451 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@RidingTheFlowwrote:

@cje85wrote:

@RidingTheFlowwrote:

They have already upgraded most of their network to DOCSIS 3.1 compatiable CMTS, Arris E6000 or Cisco cBR-8 depending on area.


I know they've upgraded some. "most of their network" - not sure so much. Great if this true.

 


If there are more than 12 downstream channels there it's upgraded to an E6k or cBR-8.

The older Motorola BSR was an I-CMTS and supported 12 downstream channels only. The older Cisco 10k supported 10 channels as an I-CMTS and even that with a line card change. May have been the very odd instance where they moved to more on the 10k via other line cards but those should all have been replaced by now: going above 8 downstream channels on the 10k was strictly a 'tactical' and temporary solution. VM replaced the 10k when they moved to CCAP. The major obstacle to getting rid of the 64k and 10k was physical issues - power, space, cooling. The last of those should've been removed through a literal lift and shift process. Warn customers of downtime or carry out work during maintenance window, disconnect and unrack the old CMTS, replace with a preconfigured new one. This was doable as the newer CMTS were far higher density, the only real obstacle being the extra space, etc, for the CCAP kit, however much of this was in place anyway as part of the VoD / DTV platform.

EDIT: For punctuation.

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RidingTheFlow
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Message 3452 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Actually one thing to note that these CMTS didn't provide DOCSIS 3.1 OFDM "by default" (they are just "capable") - at the very least, all endpoints will need line card upgrades. This still will cost money & time - so not clear how eager VM will be on them (probably more in very congested areas then the others).

 

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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

They don't provide 3.0 by default either, still need line cards.

Liberty Global decide when DOCSIS 3.1 is being released and they are not in a hurry. The big cost will be the modems and the CEO is already on record as saying he's no interest in deploying 'indiscriminately' but only where they can get extra cash and in the most economical way possible.

http://www.broadbandworldnews.com/author.asp?section_id=472&doc_id=740713

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supernovi
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@beanieboy182wrote:

If you love Virgin broadband speeds but hate the Puma 6 issue and have tried the old /ping 192.168.0.1 and get responses like 156m/s which should be closer to 0.1m/s (that is the puma 6 intel chip issue)

ring virgin and speak to a chap called tristen (i think he is from the doncaster branch) and he has a special way to get u a super hub 2AC which does not have this issue

U have to ask for a call back from tristen himself which could take 2 weeks and is appointment only.

this has solved my lag in games + it is a known issue by everyone they just refuse to accept it.

I have not been back on this forum since i got my superhub 2AC so take that as proof this works.

thanks <3

x

 


Really? Seems unlikely.

Anyone else had any success doing this?

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Boygroucho
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Message 3455 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

The only way to get a sh2ac is to go through to retentions and ask to give 30 days notice to cancel your service (and be happy if they say OK).

Only then do they seem motivated to send you one.  This will involve transferring you to the BB "specialists" there are a few of them who will arrange it.

But not before they have messed you around with promises of call backs etc.

Its a slow and frustrating process...it actually feels like they are taking the proverbial and having a laugh at your expense.

While the SH2ac has greatly improved my gaming experience I think I will leave anyway just for the appalling CS.

 

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RidingTheFlow
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Message 3456 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@supernoviwrote:

@beanieboy182
 

Really? Seems unlikely.

Anyone else had any success doing this?


Several people on this thread did, me included (though I was referred to him as "broadband specialist" by CEO office complaint department). 

The tricky part is actually reaching the proper guy.

 

 

 

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dossdes
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Yes, I had success too. Got through to a really nice guy called Steve at the Newcastle office. Explained the issues, mentioned puma 6 and he sent me a 2ac. Admittedly getting through to,him took me 3 months of complaining but glad I did.

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WhyLieToUs
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

What bugs me most is that they lie so much

"No, we cannot even connect a SH2AC to the network now..... "

"No, we cannot now offer your current package so you have to upgrade...."

"No, if you DO upgrade you must take SH3..."

and yet they admit they know SH3 is faulty

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Springer1
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Message 3459 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

VM lie, not having that......................I have had a VIRGIN ENGINEER standing in my house telling me that the Hub 3 is a great piece of kit never had a problem with one.He must know his stuff I thought, been well trained by VM in all avenues of dealing with customers and fixing things, but i don't why this thread has 3500 posts and over 40,000 views. Can only think that we are a moaning lot about nothing. Not to mention all the other threads and posts about the same issue, just moaners, that’s the answer, never satisfied.

I started moaning nearly two weeks ago, best offer I have was when a forum girl  offered to get my hub2 reinstated, great she must know that their ENGINEER takes them away and sadly they do not have any to offer me either. MUST BE A BIG PILE OF THEM SOMEWHERE. LOL

A disgrace the whole thing, customers treated like...............nice words fail me !

 

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SonarUK
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Message 3460 of 4,479
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

had an inbox message from the trials team on 31-01-2018 14:46 I completed the survey back then. I was then told ide receive another message telling me how to get into the trial firmware.

Ive heard nothing back yet.

https://twitter.com/SeriousFamily

Vivid Gamer 200 | Hub 3 modem mode | Asus RT-AC86U(Stock-Firmware)
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