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Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Datalink
Up to speed

Good Day Ladies and Gentlemen,

Greetings from the other side of the pond, so to speak.  Over the last few weeks I've been perusing various user forums across North America and Europe for issues related to Intel Puma 6 modem latency.  Of those forums, your Hub 3 stands out as yet another Puma 6 based modem where users see continuous latency no matter what site is used or what online game is played. Considering all of the problems that are on the go, the following information should be of interest to all Hub 3, Compal CH7465-LG and Hitron CGNV4 modem users.  There is much more to post regarding this, so this is a start, to alert VM users as to the real cause of the latency and hopefully engage the VM engineering staff, via the forum staff, with Arris.  I am surprised to see that there has been no mention on this board of users from other ISPs who are suffering the exact same issues with their modems, so, this may come as a surprise to some, and possibly old news to others.

So, the short story ........

The Hub 3 / Compal CH7465-LG (TG2492LG) & Hiton CGNV4 modems are Intel Puma 6 / 6 Media Gateway (MG) based modems.  These modems exhibit high latency to the modem and high latency thru the modem.  The latency affects all IPV4 and IPV6 protocols, so it will be seen on every internet application and game.  The basic cause is the processing of the data packets thru a CPU software based process instead of thru the hardware processor / accelerator.  It appears that a higher priority task runs periodically, causing the packet processing to halt, and then resume.  This is observed as latency in applications and in ping tests to the modem and beyond.  For the last several weeks, Hitron, along with Intel and Rogers Communications in Canada have been addressing the latency issue within the Hitron CGNxxx series modems.  To date, only the IPV4 ICMP latency has been resolved.  Although this is only one protocol, it does show that a Puma 6MG modem is capable of using the hardware processor / accelerator with good results.  Currently Rogers is waiting for further firmware updates from Hitron which should include an expanded list of resolved protocol latency issues.  For Arris modems, "Netdog" an Arris engineer indicated last week that Arris was onboard to address the issue for the Arris SB6190 modem.  That should be considered as good news for any Arris modem (read Hub 3) user as Arris should be able to port those changes over to other Puma 6/6MG modems fairly quickly.  This is not a trivial exercise and will probably take several weeks to accomplish.  Note that there is no guarantee at this point that it is possible to shift all packet processing to the hardware processor / accelerator without suffering from any packet loss side effects.  Time will tell if all of the technical issues can be resolved with the current hardware included in the Puma 6/6MG chipset.  Last night, Netdog loaded beta firmware on selected test modems on the Comcast Communications network.  As this was only done last night, it's too soon to tell what this version resolves and if it was successful or not.  Netdog has contacts with staff at Comcast, Rogers, Charter and Cox Communications to fan out beta versions and modifications for testing.  I'd say its time to add Virgin Media and/or Liberty Global to that group as well.

Recent activity:

Approx three weeks ago a DSLReports user, xymox1 started a thread where he reported high latency to an Arris SB6190 and illustrated that with numerous MultiPing plots.  This is the same latency that I and other users with Rogers communications have been dealing with for months so it came as no surprise.  As well as reporting via that thread, xymox1 took it upon himself to email several staff members at Arris, Intel, Cablelabs and others.  The result of that campaign was Netdog's announcement, last week, that Arris was fully engaged at resolving the issue.  That has led to last nights release of beta firmware, although as I indicated its too early to determine what the beta firmware resolves, if anything.


The original thread that xymox1 started is here:

https://www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mis...


Yesterday, DSLReports issued a news story covering the thread:

https://www.dslreports.com/shownews/The-Arris-SB6190-Modem-Puma-6-Chipset-Have-Some-Major-Issues-138...


Today, Arris responded:

https://www.dslreports.com/shownews/Arris-Tells-us-Its-Working-With-Intel-on-SB6190-Puma6-Problems-1...


That response was also picked by Multichannel.com

http://www.multichannel.com/news/distribution/intel-arris-working-firmware-fix-sb6190-modem/409379

This is more news likely to appear in the next few days as additional tech and news staff pick up on this issue.


Hub 3 observations:

Like many others using a Puma 6/6MG modem, Hub 3 users are experiencing latency when they ping the modem, or ping a target outside of the home, game online or use low latency applications.  The common misconception is that this is Buffer Bloat. It's not. Its most likely a case of the packet processing stopping while the CPU processes a higher priority task.  The packet processing is done via the CPU no matter what mode the modem is operating in, modem mode or router mode and no matter what IPV4 or IPV6 protocol is used.  Normally, the latency is just that, latency.  The exception are UDP packets. In this case there is latency and packet loss.  The result of that is delayed and failed DNS lookups, and poor game performance for games that use UDP for player/server comms or player/player comms.


Can this be fixed?

So far, it appears that the answer is yes.  Rogers Communications issued beta firmware to a small group of test modems in October.  This version shifted the IPV4 ICMP processing from the CPU to the hardware processor / accelerator, resulting in greatly improved performance in ping latency.  At the present time we are waiting for the next version firmware which should shift other protocols over to the hardware processor / accelerator.  That can be seen in the following post:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/369...

The details and results of last nights beta release to the Comcast group have yet to be seen.

At this point there is enough reading to keep most staff and users busy.  My intention is to post some of the history leading up to this point and instructions on how to detect the latency and packet loss.  This is not thru the use of a BQM.  I had hoped to post this all at once but events are moving much faster than I had thought they would.  For now this should suffice to get the ball rolling.

Below is a link to a post with a couple of HrPing plots from my 32 channel modem to the connected CMTS.  This shows the latency that is observed and reflects what others have posted in this forum using Pingplotter and HrPing.

https://www.dslreports.com/forum/r31106550-

HrPing is one of the freebie applications that can be used to monitor the latency to and thru the modem. 

Pingplots with Pingplotter which show the latency from my modem to the CMTS can be found in the first two to three rows of my online image library at Rogers Communications, located below.  They are essentially what the BQM would look like if you were able to zoom into the plot to the point where you could see the individual ping spikes.  Those ping spikes are common to Puma 6 and Puma 6MG modems.

http://communityforums.rogers.com/t5/media/gallerypage/user-id/829158

 

 

 [MOD EDIT: Subject heading changed to assist community]

4,478 REPLIES 4,478


@rio_w wrote:

Does the amount of channels refer to the amount of bandwidth you get, or something completely different? I’ve got 16 channels, but I do look at your graph WildWays and it doesn’t look half as bad as some other the others I’ve seen.


Essentially yes, there is a throughput for each DS Channel bonded to your modem (although this resource is shared), so the more the better (usually). What has been typical with the hub 3 is that the more channels, the worse the BQM looks. It's my belief that this is due to the amount of CPU resource required. As the hub 3 fault is essentially down the CPU bottleneck, it would explain the usual increase in the BQM graph, but there are other variables of course.

--------------------------------------------------------
Look behind you, a three-headed monkey

Ok I see, that makes sense.

I don't think its just number of channels, e.g. SH2 is max 8 channels almost always, but I've seen variations about 2-3 times the base latency.

I think it depends on how good your cabling is and how many other people on the network with you - remember, you sharing cabling bandwidth, and even if its enough throughput, latency still will be affected. Unlike DSL which puts everyone on separate port&cable run.

E.g. this is my BQM (SH2 at maximum 8 channels), I have cabinet right outside my house and I am pretty sure there only 2-3 other persons on same cable:

799ef787f23c7b3a63389c0c3bc77398b113b1f5-24-08-2017

Most of SH2 graphs I've seen are significantly worse, even without apparent congestion, just at higher avg. max latencies (~60ms). But above graph already at 8 max channels, so these people can't get it any worse because of more channels - hence their network neighbourhood is only possible culprit.

 


@RidingTheFlow wrote:

I don't think its just number of channels, e.g. SH2 is max 8 channels almost always, but I've seen variations about 2-3 times the base latency.

I think it depends on how good your cabling is and how many other people on the network with you - remember, you sharing cabling bandwidth, and even if its enough throughput, latency still will be affected. Unlike DSL which puts everyone on separate port&cable run.

E.g. this is my BQM (SH2 at maximum 8 channels), I have cabinet right outside my house and I am pretty sure there only 2-3 other persons on same cable:

799ef787f23c7b3a63389c0c3bc77398b113b1f5-24-08-2017

Most of SH2 graphs I've seen are significantly worse, even without apparent congestion, just at higher avg. max latencies (~60ms). But above graph already at 8 max channels, so these people can't get it any worse because of more channels - hence their network neighbourhood is only possible culprit.

 


That is why I said "there are other variables of course", but this topic is about the puma 6 issue. There are plenty of reasons why 2 BQM's will differ will look in general, but none of which I know to have a direct relation with the Puma 6 issue like the number of channels.

Network neighbourhood (Are we back in NT 4.0 days Smiley LOL) assuming you mean network hub to cab/cab to CMTS is just one reason.  

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Look behind you, a three-headed monkey


@Guybrush85 wrote:

That is why I said "there are other variables of course", but this topic is about the puma 6 issue. There are plenty of reasons why 2 BQM's will differ will look in general, but none of which I know to have a direct relation with the Puma 6 issue like the number of channels.

Network neighbourhood (Are we back in NT 4.0 days Smiley LOL) assuming you mean network hub to cab/cab to CMTS is just one reason.  


I don't argue that having more channels on P6 generally makes it worse, but its not always consistent (and above graph with 24 channels proves it).

The factors I've meant:

- Your cable plant topology and quality (e.g. if any of your neighbors around have lose cut of cable ends without terminators causing microreflections and "false collisions")

- How above affects DOCSIS negotiation and resulting channel number assignment, modulation type and different bonding timings as a result

- Your CMTS model obviously, which also will change things quite drastically. CMTS can cause latency spikes as well as modem does

Btw actual "yellow spike" issue may be as stupid as superhub having ICMP on low priority (read here - https://www.thinkbroadband.com/faq/broadband-quality-monitor, "My graph has lots of very regularly spaced yellow spikes on it! What is wrong with my connection?").

However, as Datalink pointed out there are two issues here - icmp spikes (which may be easy fix), which BQM measures, and UDP latency spikes under load - which BQM will not measure.


@RidingTheFlow wrote:

@Guybrush85 wrote:

That is why I said "there are other variables of course", but this topic is about the puma 6 issue. There are plenty of reasons why 2 BQM's will differ will look in general, but none of which I know to have a direct relation with the Puma 6 issue like the number of channels.

Network neighbourhood (Are we back in NT 4.0 days Smiley LOL) assuming you mean network hub to cab/cab to CMTS is just one reason.  


I don't argue that having more channels on P6 generally makes it worse, but its not always consistent (and above graph with 24 channels proves it).

The factors I've meant:

- Your cable plant topology and quality (e.g. if any of your neighbors around have lose cut of cable ends without terminators causing microreflections and "false collisions")

- How above affects DOCSIS negotiation and resulting channel number assignment, modulation type and different bonding timings as a result

- Your CMTS model obviously, which also will change things quite drastically. CMTS can cause latency spikes as well as modem does

Btw actual "yellow spike" issue may be as stupid as superhub having ICMP on low priority (read here - https://www.thinkbroadband.com/faq/broadband-quality-monitor, "My graph has lots of very regularly spaced yellow spikes on it! What is wrong with my connection?").

However, as Datalink pointed out there are two issues here - icmp spikes (which may be easy fix), which BQM measures, and UDP latency spikes under load - which BQM will not measure.


That graph is an odd one, hence my inquest into futher information. My BQM was pretty much like for like with with my 2ac and similar to yours above, this only worsened when my channels increased. There's lot of other work in the area, none of which has caused any noticable difference both BQM or other testing. So again, we can talk about all the variable that may cause a BQM to differ, but unless you can correlate one to the Puma 6 issue, I don't understand the relavance?

--------------------------------------------------------
Look behind you, a three-headed monkey

I am powerful, I am beautiful, I am free.

Thank god for the cooling-off period. Good luck. 

HawthorneWipe
Joining in
Hi everyone! I was pointed to this topic after I used net analyser and found that my upload buffer is too large and I can experience latency problems in online games i.e. which was my problem in the first place. I don't really want to go through the whole topic, can I get a quick rundown is the problem fixable?


@HawthorneWipe wrote:
Hi everyone! I was pointed to this topic after I used net analyser and found that my upload buffer is too large and I can experience latency problems in online games i.e. which was my problem in the first place. I don't really want to go through the whole topic, can I get a quick rundown is the problem fixable?

You may satisfy netalyzer test if you set up QoS properly to avoid bufferbloat.

However as long as you have Hub 3.0 you will have periodic latency spikes which are not fixable at present time. Netalyzer won't detect them though, you need proper test for it - e.g. www.dslreports.com/tools/puma6 or simply looking at max latency in pingplotter or BQM.

 

 


@HawthorneWipe wrote:
Hi everyone! I was pointed to this topic after I used net analyser and found that my upload buffer is too large and I can experience latency problems in online games i.e. which was my problem in the first place. I don't really want to go through the whole topic, can I get a quick rundown is the problem fixable?

Can the issue be reduced in severity? Yes
Have they confirmed & tested a firmware that helps ICMP traffic latency? Yes
Have they confirmed & tested a firmware that helps TCP/UDP traffic latency? possibly, but nothing is confirmed/released officially.
Will they be able to fix the issue completely? No its a puma 6/7 hardware issue.
Has VM promised they will resolve the issue? nope
Have they said they will send out a firmware fix? Yes, but that was months ago with no further communication on the subject.

At this point there's no guarantee of it being fixed... so we wait!