High ping/latency in the evenings

[gs198]

Hi there,

I'm experiencing sporadic bursts of high ping times and latency in games during the evening hours from around 17:00 to 22:00.  I'm wondering if anything can be done about this.  I believe I'm in VM's area 24.  Thanks.

BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/75a822f03b6ebac6fd4132c3c1762420cb... 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.1	40	256 qam	25
2	203000000	4	40	256 qam	9
3	211000000	4	40	256 qam	10
4	219000000	4	40	256 qam	11
5	227000000	3.9	40	256 qam	12
6	235000000	3.2	40	256 qam	13
7	243000000	2.9	40	256 qam	14
8	251000000	2.7	40	256 qam	15
9	259000000	2.9	40	256 qam	16
10	267000000	2.7	40	256 qam	17
11	275000000	3.2	40	256 qam	18
12	283000000	3.4	40	256 qam	19
13	291000000	3.5	40	256 qam	20
14	299000000	3.7	40	256 qam	21
15	307000000	3.2	40	256 qam	22
16	315000000	3.5	40	256 qam	23
17	323000000	3.7	40	256 qam	24
18	339000000	4	40	256 qam	26
19	347000000	3.7	40	256 qam	27
20	355000000	3.7	40	256 qam	28
21	363000000	3.5	40	256 qam	29
22	371000000	3.5	40	256 qam	30
23	379000000	3	40	256 qam	31
24	387000000	2.7	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	41	0
2	Locked	40.9	41	0
3	Locked	40.3	37	0
4	Locked	40.9	20	0
5	Locked	40.3	25	0
6	Locked	40.3	29	0
7	Locked	40.3	29	0
8	Locked	40.9	39	0
9	Locked	40.3	37	0
10	Locked	40.3	41	0
11	Locked	40.9	33	0
12	Locked	40.9	34	0
13	Locked	40.3	33	0
14	Locked	40.3	23	0
15	Locked	40.9	29	0
16	Locked	40.3	74	0
17	Locked	40.3	77	0
18	Locked	40.3	57	0
19	Locked	40.3	29	0
20	Locked	40.3	30	0
21	Locked	40.3	42	0
22	Locked	40.9	27	0
23	Locked	40.9	85	136
24	Locked	40.9	53	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	46.8	5120	64 qam	1
2	39400000	45.3	5120	64 qam	4
3	46200000	46.3	5120	64 qam	3
4	53700000	46.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	9834ncxv9873254k;fg87dsfd

Primary Downstream Service Flow

SFID	15984
Max Traffic Rate	690000278
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	15983
Max Traffic Rate	44000278
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Anonymous]

Stats look broadly okay but downstream channel 23 has a few PostRS Errors.

Try a 30 second pinhole reset of the hub and make sure that all cables and connections are tight and secure and not kinked or damaged.

BQM suggests some local congestion but isn't terrible. 

[Steven_L]

Hey @gs198,

Welcome back to the community and thanks for taking the time to post.

I'm really sorry to hear of the issues that you're having with your connection, I have looked into this and can an issue on our live system with your downstream power levels that would need a technician visit to resolve. 

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L