High ping and Latency issues Hub 3

[mitt0]

As of recent I have been having ping spikes which last approximately 2 seconds at random intervals when gaming. Typically my internet runs fine but when playing games that is when it seems to struggle

Where the spikes are shown is typically when I am playing games and having issues with my connection, some more extreme than others.

Contacting the helpline did not help in any way, they got me to do a speed test and as everything was fine at the time of test my internet is fine. I have gone through all the diagnostics I am aware of, I have downloaded every app I can, I have a wifi booster. I am beginning to lose hope and I am close to changing provider.

Network Log

Time Priority Description

23/01/2020 17:29:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2020 20:46:54	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2020 08:17:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2020 12:10:22	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2020 21:54:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2020 23:42:59	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2020 03:33:54	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2020 16:46:3	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2020 20:41:30	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2020 20:42:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2020 20:43:42	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2020 20:50:16	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2020 21:04:44	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2020 01:44:39	notice	SW Download INIT - Via Config file
29/01/2020 01:47:46	notice	SW download Successful - Via Config file
29/01/2020 07:22:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2020 09:50:55	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2020 06:53:9	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2020 03:05:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400021	5.1	5120	64 qam	6
2	46199967	5.1	5120	64 qam	5
3	32600125	5.1	5120	64 qam	7
4	25800005	5.075	5120	64 qam	8

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	483000000	-0.2	37	256 qam	30
2	187000000	-3.5	35	256 qam	7
3	195000000	-4	35	256 qam	8
4	203000000	-3.9	35	256 qam	9
5	211000000	-3.7	35	256 qam	10
6	219000000	-3.7	36	256 qam	11
7	227000000	-3.9	36	256 qam	12
8	235000000	-3.7	36	256 qam	13
9	243000000	-3.2	36	256 qam	14
10	251000000	-2.5	36	256 qam	15
11	259000000	-2.5	36	256 qam	16
12	267000000	-2.5	36	256 qam	17
13	275000000	-2.5	36	256 qam	18
14	283000000	-2.2	36	256 qam	19
15	291000000	-1.7	36	256 qam	20
16	299000000	-1.2	36	256 qam	21
17	307000000	-1	37	256 qam	22
18	315000000	-0.7	37	256 qam	23
19	323000000	-0.7	36	256 qam	24
20	443000000	-0.7	37	256 qam	25
21	451000000	-0.7	37	256 qam	26
22	459000000	-0.7	37	256 qam	27
23	467000000	-0.7	37	256 qam	28
24	475000000	-0.5	37	256 qam	29

If any more information is needed please let me know! Help is needed! I'm losing hope!

Many thanks,

Alex

[Malik007]

After I reported the problem, and spoke to virgin support over the phone. Then after a couple of days it was fixed, they never told me what the fault was or what they did to fix the issue. But since then I never had a problem.

If your son is having gaming issues, then try connecting the gaming console to the network using a lan cable and power cycle the router. And then try a hard reset, by pressing the small reset button on the router. 

Good luck 

[reddwarf4ever]

You talk about upstream power levels and other things, re high PiNG values, I also have very high intermittent ping values, all virgin did was a remote router check, are there other checks that I can request to see if theirs an external fault, or it lies within the hub.

thank you