on 23-03-2022 18:28
I've been experiencing ridiculously high packet loss for a long time now but it's just not getting better.
I previously created this thread which led to an "engineer" coming round to fit an attenuator however it didn't make a difference to the packet loss (looks like the levels improved though).
Today's BQM looks like I've had more lost packets than received packets!
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a004501a990bc5e9e460e65d2a3e4e45d55a929d-23-03-2022
You get the idea, It's just unusable... I feel like my only option left is to switch providers, is there anything else that can be done before I go down that route?
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 547000000 | 2 | 40 | 256 qam | 41 |
2 | 267000000 | 4 | 40 | 256 qam | 17 |
3 | 275000000 | 4 | 40 | 256 qam | 18 |
4 | 283000000 | 3.7 | 40 | 256 qam | 19 |
5 | 291000000 | 3.7 | 40 | 256 qam | 20 |
6 | 299000000 | 4 | 38 | 256 qam | 21 |
7 | 307000000 | 4 | 40 | 256 qam | 22 |
8 | 315000000 | 3.5 | 40 | 256 qam | 23 |
9 | 323000000 | 3.7 | 40 | 256 qam | 24 |
10 | 331000000 | 3.7 | 38 | 256 qam | 25 |
11 | 339000000 | 3.5 | 40 | 256 qam | 26 |
12 | 347000000 | 3.4 | 40 | 256 qam | 27 |
13 | 355000000 | 3.2 | 40 | 256 qam | 28 |
14 | 363000000 | 3 | 40 | 256 qam | 29 |
15 | 371000000 | 3 | 40 | 256 qam | 30 |
16 | 379000000 | 2.9 | 38 | 256 qam | 31 |
17 | 387000000 | 2.7 | 40 | 256 qam | 32 |
18 | 491000000 | 2.5 | 40 | 256 qam | 33 |
19 | 499000000 | 2.7 | 40 | 256 qam | 34 |
20 | 507000000 | 2.9 | 40 | 256 qam | 35 |
21 | 515000000 | 2.5 | 40 | 256 qam | 36 |
22 | 523000000 | 2.5 | 40 | 256 qam | 38 |
23 | 531000000 | 2.5 | 40 | 256 qam | 39 |
24 | 539000000 | 2 | 40 | 256 qam | 40 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 11 | 0 |
2 | Locked | 40.3 | 15 | 0 |
3 | Locked | 40.3 | 6 | 0 |
4 | Locked | 40.3 | 5 | 0 |
5 | Locked | 40.3 | 6 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 38.9 | 8 | 0 |
8 | Locked | 40.3 | 7 | 0 |
9 | Locked | 40.3 | 1 | 0 |
10 | Locked | 40.3 | 7 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 40.3 | 1 | 0 |
13 | Locked | 40.3 | 2 | 0 |
14 | Locked | 40.3 | 8 | 0 |
15 | Locked | 40.3 | 10 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 38.9 | 8 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.3 | 9 | 0 |
20 | Locked | 40.3 | 0 | 0 |
21 | Locked | 40.3 | 5 | 0 |
22 | Locked | 40.9 | 3 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.3 | 7 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 46 | 5120 | 64 qam | 9 |
2 | 39400000 | 46.3 | 5120 | 64 qam | 8 |
3 | 46200000 | 46.5 | 5120 | 64 qam | 3 |
4 | 25800000 | 45.5 | 5120 | 32 qam | 10 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
23-03-2022 19:55 - edited 23-03-2022 19:58
switch to modem mode with a PC setup a new BQM and allow inbound ICMP for remote IP 80.249.99.164 in your firewall and see if its any better
upstream is likely the problem
on 24-03-2022 00:29
Those graphs are with modem mode and allowing ICMP
on 26-03-2022 17:41
This is ridiculous, over 60% packet loss!
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6ff8159faaf724f6ee77acbcf909e49381d5b18-26-03-2022
on 26-03-2022 17:56
Hi Diazole,
Thanks for your post and apologies to see that things are not going well with your connection.
I've taken a look at our systems and all your power and signal levels are optimal and where they need to be. The hub is looking good itself and the network cable you're on is showing no signs of congestion.
As you have Modem Mode on, can you confirm if you are using a third party router? If so, can you disconnect this, and connect the Hub directly to your PC / Laptop to see if you have the same issues? This is just so we can rule out the router being at fault.
Pop an update back here when you can.
Thanks,