on 14-03-2022 00:00
My son has recently experienced unusually high latency when gaming - he hasn't had a problem with this for months until this weekend (Friday 11th - Sunday 13th March 2022).
What is causing this? We have reset the router and followed every recommended fix to no avail. Due to the nature of the games he plays he says that it is borderline unplayable with the current amount of input delay caused by the high latency. This is the same on a wired or wireless connection.
Thank you
on 14-03-2022 10:28
@IreneCheeseman wrote:My son has recently experienced unusually high latency when gaming - he hasn't had a problem with this for months until this weekend (Friday 11th - Sunday 13th March 2022).
<snip>
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Gaming should be done wired where possible btw.
You also need to post the Power levels and Network log from the Hub. Setup a BQM to monitor and record the status of your circuit www.thinkbroadband.com/ping
Once done we can comment on your stats.
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on 15-03-2022 22:41
Hi,
Thank you for the reply.
Firstly I can confirm that there are no faults in our area and we have peformed a reset on the hub, but nothing has changed.
The connection he is using is wired.
I have also run the BQM as recommended and here are the results:
on 16-03-2022 09:57
Okay, the BQM is showing a very small amount of traffic during peak hours, but I have seen much worse. I doubt if this is causing the issue, yes it may add a bit of latency, but nothing you should notice.
Can you post your power levels, Pre and PostRS errors and Network log please for comment. These may show something?
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on 16-03-2022 11:56
Hi,
Thank you for the reply - where would would I find these statistics? Sorry, I've not really done this before.
on 16-03-2022 21:43
Hi,
Does any of this help?
Thank you
on 17-03-2022 10:38
Thats what we are after.
If you copy and paste the text from all those tabs into several posts we can read the full information. Screenshots are not the best tbh. Ignore any warning messages when posting, as the board software will sort it all out. Just press the post button again.
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on 17-03-2022 11:14
1 | 60300000 | 43.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 43.3 | 5120 | 64 qam | 4 |
3 | 46200000 | 43.3 | 5120 | 64 qam | 3 |
4 | 53700000 | 43.3 | 5120 | 64 qam | 2 |
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 17-03-2022 11:14
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 0 | 40 | 256 qam | 25 |
2 | 250750000 | 0.7 | 40 | 256 qam | 15 |
3 | 258750000 | 0.7 | 40 | 256 qam | 16 |
4 | 266750000 | 0.9 | 40 | 256 qam | 17 |
5 | 274750000 | 0.7 | 40 | 256 qam | 18 |
6 | 282750000 | 0.9 | 40 | 256 qam | 19 |
7 | 290750000 | 0.7 | 40 | 256 qam | 20 |
8 | 298750000 | 0.9 | 40 | 256 qam | 21 |
9 | 306750000 | 0.9 | 40 | 256 qam | 22 |
10 | 314750000 | 0.5 | 40 | 256 qam | 23 |
11 | 322750000 | 0 | 38 | 256 qam | 24 |
12 | 338750000 | 0 | 40 | 256 qam | 26 |
13 | 346750000 | 0 | 40 | 256 qam | 27 |
14 | 354750000 | -0.2 | 40 | 256 qam | 28 |
15 | 362750000 | -0.4 | 40 | 256 qam | 29 |
16 | 370750000 | -0.5 | 40 | 256 qam | 30 |
17 | 378750000 | -0.5 | 40 | 256 qam | 31 |
18 | 386750000 | -0.7 | 40 | 256 qam | 32 |
19 | 394750000 | -0.7 | 40 | 256 qam | 33 |
20 | 402750000 | -0.4 | 40 | 256 qam | 34 |
21 | 410750000 | -0.4 | 40 | 256 qam | 35 |
22 | 418750000 | -0.5 | 40 | 256 qam | 36 |
23 | 426750000 | -0.5 | 40 | 256 qam | 37 |
24 | 434750000 | -0.5 | 40 | 256 qam | 38 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 14 | 0 |
2 | Locked | 40.3 | 14 | 0 |
3 | Locked | 40.9 | 14 | 0 |
4 | Locked | 40.9 | 12 | 0 |
5 | Locked | 40.3 | 22 | 0 |
6 | Locked | 40.9 | 16 | 0 |
7 | Locked | 40.3 | 9 | 0 |
8 | Locked | 40.3 | 9 | 0 |
9 | Locked | 40.9 | 16 | 0 |
10 | Locked | 40.3 | 24 | 0 |
11 | Locked | 38.9 | 11 | 0 |
12 | Locked | 40.9 | 18 | 0 |
13 | Locked | 40.9 | 26 | 0 |
14 | Locked | 40.9 | 21 | 0 |
15 | Locked | 40.3 | 18 | 0 |
16 | Locked | 40.3 | 19 | 0 |
17 | Locked | 40.3 | 40 | 0 |
18 | Locked | 40.3 | 26 | 0 |
19 | Locked | 40.3 | 29 | 0 |
20 | Locked | 40.3 | 24 | 0 |
21 | Locked | 40.3 | 1069 | 601 |
22 | Locked | 40.3 | 54 | 0 |
23 | Locked | 40.3 | 23 | 0 |
24 | Locked | 40.3 | 22 | 0 |
on 17-03-2022 11:15
Time Priority Description
17/03/2022 11:08:11 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2022 10:32:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/03/2022 21:35:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/03/2022 21:35:6 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/03/2022 03:04:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/03/2022 23:39:29 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/03/2022 23:37:26 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/03/2022 17:03:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/03/2022 23:59:7 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/03/2022 23:59:7 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/03/2022 10:21:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/03/2022 11:59:6 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/03/2022 11:59:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/03/2022 04:51:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/03/2022 23:59:6 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/03/2022 23:59:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 21:37:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 11:59:6 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 11:59:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/02/2022 05:48:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |