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Caledur
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High latency while playing

Hi,

I'm reaching out because I haven't been able to solve this issue, which has been plaguing me for the past few days.

Playing World of Warcraft or Heroes of the Storm (I haven't tried other games) has become impossible due to the incredibly frustrating lag spikes that I get in game.

 

Traceroute and ping show no issues as far as I can tell

 

traceroute to 185.60.112.157 (185.60.112.157), 64 hops max, 72 byte packets 1 routerlogin.net (192.168.0.1) 1.536 ms 1.172 ms 1.284 ms 2 * * * 3 hari-core-2a-xe-013-0.network.virginmedia.net (80.0.0.41) 10.198 ms 14.111 ms 9.969 ms 4 * * * 5 m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174) 15.886 ms 13.426 ms 17.858 ms 6 213.46.175.254 (213.46.175.254) 22.171 ms 14.263 ms 16.781 ms 7 ae1-br01-eqld5.as57976.net (137.221.79.33) 20.053 ms 19.695 ms 19.645 ms 8 et-0-0-2-br02-eqam1.as57976.net (137.221.65.91) 20.119 ms 19.226 ms 20.037 ms 9 et-0-0-67-pe01-eqam1.as57976.net (137.221.78.71) 19.981 ms 21.841 ms 27.087 ms 10 137.221.66.43 (137.221.66.43) 20.110 ms 20.392 ms 22.073 ms 11 185.60.112.157 (185.60.112.157) 20.020 ms 29.533 ms 19.458 ms

 

PING 185.60.112.157 (185.60.112.157): 56 data bytes 64 bytes from 185.60.112.157: icmp_seq=0 ttl=244 time=30.755 ms 64 bytes from 185.60.112.157: icmp_seq=1 ttl=244 time=23.935 ms 64 bytes from 185.60.112.157: icmp_seq=2 ttl=244 time=22.939 ms 64 bytes from 185.60.112.157: icmp_seq=3 ttl=244 time=20.103 ms 64 bytes from 185.60.112.157: icmp_seq=4 ttl=244 time=19.383 ms 64 bytes from 185.60.112.157: icmp_seq=5 ttl=244 time=26.986 ms 64 bytes from 185.60.112.157: icmp_seq=6 ttl=244 time=23.257 ms 64 bytes from 185.60.112.157: icmp_seq=7 ttl=244 time=19.982 ms 64 bytes from 185.60.112.157: icmp_seq=8 ttl=244 time=20.644 ms 64 bytes from 185.60.112.157: icmp_seq=9 ttl=244 time=21.214 ms
--- 185.60.112.157 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 19.383/22.920/30.755/3.409 ms

 

However, in game latency fluctuates between 500-1000 ms making playing impossible.

 

Any input?

Thanks

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Caledur
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Re: High latency while playing

Just wanted to point out that this is happening when playing all Blizzard games.
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m00nface
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Re: High latency while playing

I'm experiencing the same issue but pingtests are showing 6-8% packet loss when pinging blizzard servers, yahoo and google 30 times.

PING www.google.com (216.58.204.36): 56 data bytes

64 bytes from 216.58.204.36: icmp_seq=0 ttl=52 time=18.183 ms

64 bytes from 216.58.204.36: icmp_seq=1 ttl=52 time=18.563 ms

64 bytes from 216.58.204.36: icmp_seq=2 ttl=52 time=14.918 ms

64 bytes from 216.58.204.36: icmp_seq=3 ttl=52 time=14.595 ms

64 bytes from 216.58.204.36: icmp_seq=4 ttl=52 time=15.109 ms

64 bytes from 216.58.204.36: icmp_seq=5 ttl=52 time=16.884 ms

64 bytes from 216.58.204.36: icmp_seq=6 ttl=52 time=16.484 ms

64 bytes from 216.58.204.36: icmp_seq=7 ttl=52 time=19.504 ms

64 bytes from 216.58.204.36: icmp_seq=8 ttl=52 time=15.507 ms

64 bytes from 216.58.204.36: icmp_seq=9 ttl=52 time=14.928 ms

64 bytes from 216.58.204.36: icmp_seq=10 ttl=52 time=25.091 ms

64 bytes from 216.58.204.36: icmp_seq=11 ttl=52 time=910.164 ms

Request timeout for icmp_seq 12

64 bytes from 216.58.204.36: icmp_seq=12 ttl=52 time=1174.810 ms

64 bytes from 216.58.204.36: icmp_seq=13 ttl=52 time=899.635 ms

64 bytes from 216.58.204.36: icmp_seq=14 ttl=52 time=643.774 ms

64 bytes from 216.58.204.36: icmp_seq=15 ttl=52 time=15.852 ms

64 bytes from 216.58.204.36: icmp_seq=16 ttl=52 time=14.407 ms

64 bytes from 216.58.204.36: icmp_seq=17 ttl=52 time=15.516 ms

64 bytes from 216.58.204.36: icmp_seq=18 ttl=52 time=16.854 ms

64 bytes from 216.58.204.36: icmp_seq=19 ttl=52 time=16.655 ms

64 bytes from 216.58.204.36: icmp_seq=20 ttl=52 time=15.844 ms

64 bytes from 216.58.204.36: icmp_seq=21 ttl=52 time=16.035 ms

64 bytes from 216.58.204.36: icmp_seq=22 ttl=52 time=15.666 ms

64 bytes from 216.58.204.36: icmp_seq=23 ttl=52 time=17.105 ms

Request timeout for icmp_seq 25

64 bytes from 216.58.204.36: icmp_seq=26 ttl=52 time=32.300 ms

64 bytes from 216.58.204.36: icmp_seq=27 ttl=52 time=18.018 ms

64 bytes from 216.58.204.36: icmp_seq=28 ttl=52 time=14.943 ms

64 bytes from 216.58.204.36: icmp_seq=29 ttl=52 time=15.991 ms

 

--- www.google.com ping statistics ---

30 packets transmitted, 28 packets received, 6.7% packet loss

round-trip min/avg/max/stddev = 14.407/144.405/1174.810/319.375 ms

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Caledur
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Re: High latency while playing

Can you please provide any help?
The situation is appalling and hasn't been solved yet.
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Forum Team (Retired) Emma_E
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Re: High latency while playing

Hi Caledur,

Welcome to the forums, I am sorry to see you have been having trouble with your connection. 

I have taken a look and it seems you are affected by fault ref F006821103 for SNR and FECS. The current review date is 15 JAN 2019.

Please give this thread a bump closer to the time and we will get an update for you. 

All the best

Emma


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