Hi,
I too have been experiencing really bad latency and while reading the other threads here seems like loads of other people have been experiencing the same thing. I just got off the phone with the disgustingly poor customer support team who basically told me to wait until it's resolved and nothing can be done. I'm just looking for advice on getting compensation before I leave as this has been a long-standing issue which I think is unacceptable. (The guy on the phone told me that you can only get compensation if the internet is out for 4 days when consumer laws here speak of providing a "reliable network"). Virgin seems to be pretty crap of late, are there any networks people would suggest to join?
BQM link
https://www.thinkbroadband.com/broadband/monitoring/quality/share/5ddbbfc4d6dc1954804b2685c3afe085b486cf24-28-02-2022
