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Itsjustseann
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High latency variation

I have been getting ping spikes up to 200ms quite frequently over the past year and my base ping has been higher than normal too. However, these problems have become much worse over the past month, to the point where I can't even play games with my mates after work, because it has got so consistently terrible. This is definitely a problem at my end, not the games I am playing, as it occurs in every online game I play. I feel like I've reached the limit of what I can do at my end and multiple calls with customer support was no help, so I'm here. I'm not too techy, so I'll just dump the info that I've seen other people dumping in their forum posts - because I assume it's relevant. Cheers.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-1.238256 qam30
2202750000-0.740256 qam9
3210750000-0.540256 qam10
4218750000-0.240256 qam11
5226750000-0.240256 qam12
6234750000-0.240256 qam13
7242750000-0.240256 qam14
8250750000040256 qam15
9258750000040256 qam16
102667500000.240256 qam17
11274750000040256 qam18
122827500000.240256 qam19
13290750000038256 qam20
14298750000038256 qam21
15306750000-0.240256 qam22
16314750000-0.540256 qam23
17322750000-0.440256 qam24
18330750000-0.240256 qam25
19370750000-0.540256 qam26
20378750000-0.738256 qam27
21386750000-0.740256 qam28
22394750000-138256 qam29
23410750000-1.238256 qam31
24418750000-1.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6130
2Locked40.360
3Locked40.370
4Locked40.950
5Locked40.350
6Locked40.970
7Locked40.350
8Locked40.360
9Locked40.340
10Locked40.960
11Locked40.350
12Locked40.350
13Locked38.940
14Locked38.960
15Locked40.350
16Locked40.350
17Locked40.360
18Locked40.300
19Locked40.310
20Locked38.640
21Locked40.3120
22Locked38.950
23Locked38.950
24Locked38.970

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.675512064 qam2
2537000004.675512032 qam4
3326000004.675512064 qam3
4462000004.675512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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Itsjustseann
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Re: High latency variation

15/10/2020 08:44:1ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2020 06:26:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2020 09:06:30ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 16:57:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 03:25:59noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 03:25:59ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2020 18:14:48ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2020 16:33:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2020 09:03:40ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2020 07:53:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2020 19:16:39noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2020 19:16:39ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2020 15:58:31ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2020 13:06:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 16:52:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2020 05:49:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

PING www.google.co.uk (172.217.169.3): 64 data bytes
72 bytes from 172.217.169.3: seq=0 ttl=117 time=30.000 ms
72 bytes from 172.217.169.3: seq=1 ttl=117 time=130.000 ms
72 bytes from 172.217.169.3: seq=2 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=3 ttl=117 time=50.000 ms
72 bytes from 172.217.169.3: seq=4 ttl=117 time=70.000 ms
72 bytes from 172.217.169.3: seq=5 ttl=117 time=70.000 ms
72 bytes from 172.217.169.3: seq=6 ttl=117 time=110.000 ms
72 bytes from 172.217.169.3: seq=7 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=8 ttl=117 time=50.000 ms
72 bytes from 172.217.169.3: seq=9 ttl=117 time=100.000 ms
--- www.google.co.uk ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 20.000/65.000/130.000 ms

Thanks, Sean.

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Itsjustseann
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Re: High latency variation

Been unable to play anything at all today, ping constantly hitting 200+. It's bad throughout the day, but it gets noticeably worse at peak times. Constantly oscillating between 60 and 200 ping on Overwatch. Everyone is teleporting and I have a "(!)" next to my name in Rocket League. No one else in the house using the internet (not that it should matter with a 200Mb line), no downloads running. Really need some help here.

Here are updated ping tests.

PING www.google.co.uk (172.217.169.3): 64 data bytes
72 bytes from 172.217.169.3: seq=0 ttl=117 time=30.000 ms
72 bytes from 172.217.169.3: seq=1 ttl=117 time=120.000 ms
72 bytes from 172.217.169.3: seq=2 ttl=117 time=140.000 ms
72 bytes from 172.217.169.3: seq=3 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=4 ttl=117 time=120.000 ms
72 bytes from 172.217.169.3: seq=5 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=6 ttl=117 time=120.000 ms
72 bytes from 172.217.169.3: seq=7 ttl=117 time=30.000 ms
72 bytes from 172.217.169.3: seq=8 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=9 ttl=117 time=20.000 ms
--- www.google.co.uk ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 20.000/64.000/140.000 ms

Thanks, Sean.

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Itsjustseann
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Another day of being completely unable to play anything.

Can I get some help? Please.

PING www.google.co.uk (172.217.169.3): 64 data bytes
72 bytes from 172.217.169.3: seq=0 ttl=115 time=50.000 ms
72 bytes from 172.217.169.3: seq=1 ttl=115 time=2450.000 ms
72 bytes from 172.217.169.3: seq=2 ttl=115 time=4590.000 ms
72 bytes from 172.217.169.3: seq=3 ttl=115 time=4910.000 ms
72 bytes from 172.217.169.3: seq=4 ttl=115 time=4280.000 ms
72 bytes from 172.217.169.3: seq=5 ttl=115 time=4220.000 ms
72 bytes from 172.217.169.3: seq=6 ttl=115 time=4320.000 ms
72 bytes from 172.217.169.3: seq=7 ttl=115 time=5340.000 ms
--- www.google.co.uk ping statistics ---
10 packets transmitted, 8 packets received, 20% packet loss
round-trip min/avg/max = 50.000/3770.000/5340.000 ms

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Emma_C
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Re: Another day of being completely unable to play anything.

Hi Itsjustseann, 

Thanks for your post and welcome to our community. 

Really sorry you've been having some issues and for the delay in getting back in touch, we have been busier than usual. 

 

I've tried to have a look into the issues you're having but I've been unable to locate your account to do so, therefore if you're still having these issues then please pop me a message with your full address on and I can run some checks from here. 

 

Emma_C - Forum Team
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Emma_C
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Re: Another day of being completely unable to play anything.

Thanks for sending me your details. 

I've had a look and everything is looking fine from here since you last rebooted the hub. 

Can you just advise if you have any games consoles and how they are connected? 

Emma_C - Forum Team
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Itsjustseann
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Re: Another day of being completely unable to play anything.

I have an Xbox One and a Nintendo Switch on 5Ghz wifi. But the issue is on all devices, including my PC which is what I primary use for gaming and is connected via an ethernet cable.

Thanks, Sean.

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Emma_C
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Re: Another day of being completely unable to play anything.

Thanks for that. 

Would you be able to test the wired connection for me by disconnecting everything else for me and see how it performs? 

Emma_C - Forum Team
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Itsjustseann
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Re: Another day of being completely unable to play anything.

Hi Emma,

Just tried this and it made no difference.

Thanks, Sean.

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Re: Another day of being completely unable to play anything.

The last time you posted HUB data one of your upstream channels was out of spec, meaning you could have a noisy line:

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.675512064 qam2
2537000004.675512032 qam4
3326000004.675512064 qam3
4462000004.675512064 qam1

 

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

 

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