15-10-2020 19:35 - edited 15-10-2020 19:40
I have been getting ping spikes up to 200ms quite frequently over the past year and my base ping has been higher than normal too. However, these problems have become much worse over the past month, to the point where I can't even play games with my mates after work, because it has got so consistently terrible. This is definitely a problem at my end, not the games I am playing, as it occurs in every online game I play. I feel like I've reached the limit of what I can do at my end and multiple calls with customer support was no help, so I'm here. I'm not too techy, so I'll just dump the info that I've seen other people dumping in their forum posts - because I assume it's relevant. Cheers.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 402750000 | -1.2 | 38 | 256 qam | 30 |
2 | 202750000 | -0.7 | 40 | 256 qam | 9 |
3 | 210750000 | -0.5 | 40 | 256 qam | 10 |
4 | 218750000 | -0.2 | 40 | 256 qam | 11 |
5 | 226750000 | -0.2 | 40 | 256 qam | 12 |
6 | 234750000 | -0.2 | 40 | 256 qam | 13 |
7 | 242750000 | -0.2 | 40 | 256 qam | 14 |
8 | 250750000 | 0 | 40 | 256 qam | 15 |
9 | 258750000 | 0 | 40 | 256 qam | 16 |
10 | 266750000 | 0.2 | 40 | 256 qam | 17 |
11 | 274750000 | 0 | 40 | 256 qam | 18 |
12 | 282750000 | 0.2 | 40 | 256 qam | 19 |
13 | 290750000 | 0 | 38 | 256 qam | 20 |
14 | 298750000 | 0 | 38 | 256 qam | 21 |
15 | 306750000 | -0.2 | 40 | 256 qam | 22 |
16 | 314750000 | -0.5 | 40 | 256 qam | 23 |
17 | 322750000 | -0.4 | 40 | 256 qam | 24 |
18 | 330750000 | -0.2 | 40 | 256 qam | 25 |
19 | 370750000 | -0.5 | 40 | 256 qam | 26 |
20 | 378750000 | -0.7 | 38 | 256 qam | 27 |
21 | 386750000 | -0.7 | 40 | 256 qam | 28 |
22 | 394750000 | -1 | 38 | 256 qam | 29 |
23 | 410750000 | -1.2 | 38 | 256 qam | 31 |
24 | 418750000 | -1.2 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 13 | 0 |
2 | Locked | 40.3 | 6 | 0 |
3 | Locked | 40.3 | 7 | 0 |
4 | Locked | 40.9 | 5 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.9 | 7 | 0 |
7 | Locked | 40.3 | 5 | 0 |
8 | Locked | 40.3 | 6 | 0 |
9 | Locked | 40.3 | 4 | 0 |
10 | Locked | 40.9 | 6 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 38.9 | 4 | 0 |
14 | Locked | 38.9 | 6 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 5 | 0 |
17 | Locked | 40.3 | 6 | 0 |
18 | Locked | 40.3 | 0 | 0 |
19 | Locked | 40.3 | 1 | 0 |
20 | Locked | 38.6 | 4 | 0 |
21 | Locked | 40.3 | 12 | 0 |
22 | Locked | 38.9 | 5 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 38.9 | 7 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 4.675 | 5120 | 64 qam | 2 |
2 | 53700000 | 4.675 | 5120 | 32 qam | 4 |
3 | 32600000 | 4.675 | 5120 | 64 qam | 3 |
4 | 46200000 | 4.675 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
15-10-2020 19:36 - edited 15-10-2020 19:39
15/10/2020 08:44:1 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/10/2020 06:26:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/10/2020 09:06:30 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2020 16:57:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2020 03:25:59 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/10/2020 03:25:59 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2020 18:14:48 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2020 16:33:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/10/2020 09:03:40 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/10/2020 07:53:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2020 19:16:39 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2020 19:16:39 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2020 15:58:31 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/09/2020 13:06:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/09/2020 16:52:10 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/09/2020 05:49:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
PING www.google.co.uk (172.217.169.3): 64 data bytes
72 bytes from 172.217.169.3: seq=0 ttl=117 time=30.000 ms
72 bytes from 172.217.169.3: seq=1 ttl=117 time=130.000 ms
72 bytes from 172.217.169.3: seq=2 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=3 ttl=117 time=50.000 ms
72 bytes from 172.217.169.3: seq=4 ttl=117 time=70.000 ms
72 bytes from 172.217.169.3: seq=5 ttl=117 time=70.000 ms
72 bytes from 172.217.169.3: seq=6 ttl=117 time=110.000 ms
72 bytes from 172.217.169.3: seq=7 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=8 ttl=117 time=50.000 ms
72 bytes from 172.217.169.3: seq=9 ttl=117 time=100.000 ms
--- www.google.co.uk ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 20.000/65.000/130.000 ms
Thanks, Sean.
on 18-10-2020 19:56
Been unable to play anything at all today, ping constantly hitting 200+. It's bad throughout the day, but it gets noticeably worse at peak times. Constantly oscillating between 60 and 200 ping on Overwatch. Everyone is teleporting and I have a "(!)" next to my name in Rocket League. No one else in the house using the internet (not that it should matter with a 200Mb line), no downloads running. Really need some help here.
Here are updated ping tests.
PING www.google.co.uk (172.217.169.3): 64 data bytes
72 bytes from 172.217.169.3: seq=0 ttl=117 time=30.000 ms
72 bytes from 172.217.169.3: seq=1 ttl=117 time=120.000 ms
72 bytes from 172.217.169.3: seq=2 ttl=117 time=140.000 ms
72 bytes from 172.217.169.3: seq=3 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=4 ttl=117 time=120.000 ms
72 bytes from 172.217.169.3: seq=5 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=6 ttl=117 time=120.000 ms
72 bytes from 172.217.169.3: seq=7 ttl=117 time=30.000 ms
72 bytes from 172.217.169.3: seq=8 ttl=117 time=20.000 ms
72 bytes from 172.217.169.3: seq=9 ttl=117 time=20.000 ms
--- www.google.co.uk ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 20.000/64.000/140.000 ms
Thanks, Sean.
on 21-10-2020 21:29
Can I get some help? Please.
PING www.google.co.uk (172.217.169.3): 64 data bytes
72 bytes from 172.217.169.3: seq=0 ttl=115 time=50.000 ms
72 bytes from 172.217.169.3: seq=1 ttl=115 time=2450.000 ms
72 bytes from 172.217.169.3: seq=2 ttl=115 time=4590.000 ms
72 bytes from 172.217.169.3: seq=3 ttl=115 time=4910.000 ms
72 bytes from 172.217.169.3: seq=4 ttl=115 time=4280.000 ms
72 bytes from 172.217.169.3: seq=5 ttl=115 time=4220.000 ms
72 bytes from 172.217.169.3: seq=6 ttl=115 time=4320.000 ms
72 bytes from 172.217.169.3: seq=7 ttl=115 time=5340.000 ms
--- www.google.co.uk ping statistics ---
10 packets transmitted, 8 packets received, 20% packet loss
round-trip min/avg/max = 50.000/3770.000/5340.000 ms
on 29-10-2020 17:39
Hi Itsjustseann,
Thanks for your post and welcome to our community.
Really sorry you've been having some issues and for the delay in getting back in touch, we have been busier than usual.
I've tried to have a look into the issues you're having but I've been unable to locate your account to do so, therefore if you're still having these issues then please pop me a message with your full address on and I can run some checks from here.
on 04-11-2020 16:36
Thanks for sending me your details.
I've had a look and everything is looking fine from here since you last rebooted the hub.
Can you just advise if you have any games consoles and how they are connected?
on 04-11-2020 19:20
I have an Xbox One and a Nintendo Switch on 5Ghz wifi. But the issue is on all devices, including my PC which is what I primary use for gaming and is connected via an ethernet cable.
Thanks, Sean.
on 05-11-2020 10:11
Thanks for that.
Would you be able to test the wired connection for me by disconnecting everything else for me and see how it performs?
on 07-11-2020 17:44
Hi Emma,
Just tried this and it made no difference.
Thanks, Sean.
07-11-2020 17:47 - edited 07-11-2020 17:47
The last time you posted HUB data one of your upstream channels was out of spec, meaning you could have a noisy line:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 4.675 | 5120 | 64 qam | 2 |
2 | 53700000 | 4.675 | 5120 | 32 qam | 4 |
3 | 32600000 | 4.675 | 5120 | 64 qam | 3 |
4 | 46200000 | 4.675 | 5120 | 64 qam | 1 |
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?