I pay for the 350mb package and some days my speeds are around 450 and latency around 25 but then a lot of the time it’s still showing the good speeds but latency goes right upto 160 and it’s virtually impossible to game? How will this be fixed..
-- Red (VM SH2 AC Beta tester) Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk. If you are happy with my answers please press Kudo ?
The latency is usually around 25-35 I play on wired connection cat 8 Ethernet directly into the router. But as of late it’s been randomly flying upto 160 but I see a lot of people with VM have the same issue?
A very probable cause is upstream over-utilisation. Guidance below if you want to check, but if it is there's nothing VM can or will do about it, and your options are to tolerate in the expectation it'll resolve when lockdown ends (and schools/offices return), or to find yourself a new ISP, subject to do the appropriate checks.
Setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection. Post a link to a live, shared graph here and we'll see what's happening. Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.
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Have the same problem. Today latency going up to 170 in game(PoE) and fall down. Using wire, tested everything.
Yesterday got some email, from Virgin upgrade wi-fi:
"We’ve built on the original Intelligent WiFi tech to make sure your gadgets are on the right frequency they need to do their thing. The new update looks at your WiFi use over the past few days at different times of the day to make sure everything’s in tip-top shape. This means a faster and even more reliable WiFi connection, especially if your devices move around a lot."