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High latency and lag\ping spikes while gaming

Dan786
Joining in

on ‎22-04-2022 17:39

Switched to Virgin media from BT and while gaming the connection is very unstable with huge ping spikes sometimes into the 100s of ms causing lag spikes and freezes. i was told there could be problem with the Super Hub 3 router and wondered if anyone was cable of letting me know, thanks!

 

 

Screenshot 2022-04-22 at 5.36.03 pm.pngScreenshot 2022-04-22 at 5.35.49 pm.pngScreenshot 2022-04-22 at 5.35.36 pm.png

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11 REPLIES 11

Dan786
Joining in
In response to Oldgitretired

on ‎29-09-2022 10:59

It was not resolved at all, there was alot that happened in between. A mixture of horrible customer service + failure to fix the issue resulted in me and my family getting an early disconnection to the service after a week and a half of no broadband at all.

 

We switched to BT zero problems ever since.

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Robert_P
Forum Team
Forum Team
In response to Dan786

on ‎01-10-2022 13:50

Sorry to hear of the issues and that they have resulted in you disconnecting the services, it's clearly not the level of service we aim to provide.

 

We wish you all the best with your new provider Dan786.

 

Rob

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