Virgin Media Community

[Dan786]

Switched to Virgin media from BT and while gaming the connection is very unstable with huge ping spikes sometimes into the 100s of ms causing lag spikes and freezes. i was told there could be problem with the Super Hub 3 router and wondered if anyone was cable of letting me know, thanks!

[Adduxi]

Stats are fine, so no issues there.  Setup a BQM to record the status of your circuit  www.thinkbroadband.com/ping and we can comment 

However, the nature of DOCIS will never be a good for gaming as xDSL circuits at the moment.    Let's see what the BQM looks like after 24 hours.

[Gareth_L]

HI Dan786

Just a quick message to see if you have been able to set up the BQM yet?

Gareth_L

[Dan786]

Yes for a few days now

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1adcc193275372591dbb2edcdfb6d207531456e5

[Travis_M]

Hi @Dan786

Thank you for your reply

I'm going to drop you a private message to collect some further details and have a look into this with you, please keep an eye on your inbox.

Regards

[Oldgitretired]

Could you please inform the group of the outcome. It's very frustrating not knowing if the problem was resolved or the outcome

[Robert_P]

Did you receive a Private Message from Travis_M as mentioned in his last reply? You can find these in the top right hand corner of the community screen, usually a Purple Envelope.

Rob

[Oldgitretired]

No did not receive a private message on this subject. I was just enquiring re the outcome of the problem as it just left the forum members in mid stream.

[oram01]

Hi folks,

I'm tagging onto this forum post in the hope someone can help me.

I attach my BQM taken this morning (27th September 2022) from my home in Newport Wales.

The latency to my eyes doesn't look good but hopefully someone can confirm there's an issue or if this a pretty normal looking graph.

Thanks in advance for replies and or suggestions if there's something wrong.

Steve

[Matthew_ML]

Hey oram01, thank you for reaching out.

I can see you have already posted this on another board please can you just post this once going forward.

I have also replied back to you on the original post. thanks