on 06-06-2021 21:11
I have done all the usual stuff like rebooting, pin reset etc, nothing has helped.
Answered! Go to Answer
on 11-06-2021 14:56
Hi Shaf11,
Once you have run a BQM again please can you add the live link so we can see this as I wasn't able to view them on your previous post.
Regards
Paul.
on 12-06-2021 10:01
on 12-06-2021 10:51
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e36850c3e34ca116942a224926d8f981990aa2c5
Please see above
on 14-06-2021 13:27
Hello @Shaf11.
I am sorry about that.
I have taken a look at the graph and I can see there is an issue there.
I will send you a private message so I can help you further.
Look forward to your response.
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on 14-06-2021 14:26
Thank you for talking to me in private @Sharf11.
I am glad that I have been able to assist you with this issue for now 🙂
Please do keep me updated with how the engineer visit goes.
Many thanks,
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on 25-06-2021 10:36
Hi Hayley,
The engineer visited last week, said the cable from wall to my router is faulty and replaced it, but that has not solved the issue.
on 25-06-2021 11:43
Hi Shaf11,
Thanks for getting back to us, I'm sorry that you are still having problems. I've had a look at your account, and I can't see any clear issues with your connection. Could you please perform a pinhole reset for me, so that I can run some further diagnostic checks?
Kind regards,
Laurie
on 25-06-2021 11:59
Hi Laurie,
I have just done a pinhole reset
Thanks
on 25-06-2021 12:24
Thanks for doing that Shaf11.
I can see that there are a few levels that are out of spec with your connection, so I'm going to book another engineer appointment for you so that we can look into this. You can find the details on your MyVM page.
Please keep us updated on how the appointment goes.
Kind regards,
Laurie
on 25-06-2021 12:31
Thank you