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High latency, Ping and packet bursts, gaming unplayable

Shaf11
On our wavelength

I have done all the usual stuff like rebooting, pin reset etc, nothing has helped.

 

57 REPLIES 57

Hi Shaf11,

 

Once you have run a BQM again please can you add the live link so we can see this as I wasn't able to view them on your previous post.

 

Regards

 

Paul.

The support team are an offshore call center who read a script.


********************************************************
Left Virgin Media in 2020 after being fobbed off one too many times about over utilisation.


Now: BT FTTP 900/110 connected an ASUS RT-AC86U router.


https://www.speedtest.net/result/12098955842.png

Shaf11
On our wavelength
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e36850c3e34ca116942a224926d8f981990aa2c5

 Please see above

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Shaf11.

 

I am sorry about that.

 

I have taken a look at the graph and I can see there is an issue there.

 

I will send you a private message so I can help you further.

 

Look forward to your response.

Hayley
Forum Team



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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Thank you for talking to me in private @Sharf11.

 

I am glad that I have been able to assist you with this issue for now 🙂

 

Please do keep me updated with how the engineer visit goes. 

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


Shaf11
On our wavelength

Hi Hayley, 

The engineer visited last week, said the cable from wall to my router is faulty and replaced it, but that has not solved the issue.

Laurie_C
Forum Team (Retired)
Forum Team (Retired)

Hi Shaf11,

 

Thanks for getting back to us, I'm sorry that you are still having problems. I've had a look at your account, and I can't see any clear issues with your connection. Could you please perform a pinhole reset for me, so that I can run some further diagnostic checks?

 

Kind regards,

Laurie

Laurie_C
Forum Team

Shaf11
On our wavelength

Hi Laurie,

I have just done a pinhole reset

Thanks

Laurie_C
Forum Team (Retired)
Forum Team (Retired)

Thanks for doing that Shaf11.

 

I can see that there are a few levels that are out of spec with your connection, so I'm going to book another engineer appointment for you so that we can look into this. You can find the details on your MyVM page.

 

Please keep us updated on how the appointment goes.

 

Kind regards,

Laurie

Laurie_C
Forum Team

Shaf11
On our wavelength

Thank you