High Ping Spikes

[Aaron20059]

Hello, I was just wondering if anyone could help me find the issue with my connection, my ping/ms keeps spiking up from 25 to the hundreds while gaming online.

I'm on a wired connection, Ethernet straight from the PC to the router.

I've been reading through other forum posts and so far I've tried pinhole resetting the router, port forwarding, swapping out the Ethernet cable and even running the router in Modem Mode, so far nothing has worked, maybe it's just the game servers or something?

I've setup a BQM monitor and you can find the link below.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8bbbe8b7a9102948b7444d45f89883c26e610091

[Andrew-G]

There's some intermittent packet loss showing as well as the spikes.  Possibly a noise ingress problem.  When the hub's had some reasonable run time - say 12-72 hours since last restart - pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

[Aaron20059]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	2	37	256 qam	1
2	147000000	2	37	256 qam	2
3	155000000	1.9	37	256 qam	3
4	163000000	2.2	37	256 qam	4
5	171000000	2	37	256 qam	5
6	179000000	2	37	256 qam	6
7	187000000	2	37	256 qam	7
8	195000000	1.9	38	256 qam	8
9	203000000	1.5	37	256 qam	9
10	211000000	1.5	37	256 qam	10
11	219000000	1.7	37	256 qam	11
12	227000000	1.7	37	256 qam	12
13	235000000	1.5	37	256 qam	13
14	243000000	1.5	37	256 qam	14
15	251000000	2	37	256 qam	15
16	259000000	2.2	38	256 qam	16
17	267000000	2.2	38	256 qam	17
18	275000000	2.5	38	256 qam	18
19	283000000	3.9	38	256 qam	19
20	291000000	4.9	38	256 qam	20
21	299000000	5.1	38	256 qam	21
22	307000000	4.8	38	256 qam	22
23	315000000	5.3	38	256 qam	23
24	323000000	5.6	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	9529	119
2	Locked	37.6	7304	153
3	Locked	37.6	4643	146
4	Locked	37.6	2629	0
5	Locked	37.6	2215	0
6	Locked	37.6	2233	0
7	Locked	37.6	2027	0
8	Locked	38.6	2140	0
9	Locked	37.6	2610	0
10	Locked	37.6	2761	0
11	Locked	37.3	2317	0
12	Locked	37.6	2440	0
13	Locked	37.6	3495	0
14	Locked	37.6	4192	0
15	Locked	37.3	2952	0
16	Locked	38.6	2247	0
17	Locked	38.6	3047	0
18	Locked	38.6	2570	0
19	Locked	38.6	894	0
20	Locked	38.9	324	0
21	Locked	38.6	346	0
22	Locked	38.6	439	0
23	Locked	38.9	332	0
24	Locked	38.9	238	0

[Aaron20059]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	40	5120	64 qam	2
2	25800000	40	5120	64 qam	4
3	32600000	40.3	5120	64 qam	3
4	46200000	40	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	33	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[Aaron20059]

Network Log

Time Priority Description

17/01/2022 07:36:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2022 23:16:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 17:51:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 09:09:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 09:09:0	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 07:14:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 06:18:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 06:18:14	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 00:03:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Aaron20059]

Just updating the Router status, also forgot to mention that the router was pin hole reset just before the BQM was setup, so it's been going since about 10am on the 15th, I also logged into the router to change the UPnP settings at one point to try and solve the high ping spikes.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	2.2	37	256 qam	1
2	147000000	2	37	256 qam	2
3	155000000	2	37	256 qam	3
4	163000000	2.2	37	256 qam	4
5	171000000	2.2	37	256 qam	5
6	179000000	2	37	256 qam	6
7	187000000	2	37	256 qam	7
8	195000000	2	37	256 qam	8
9	203000000	1.7	37	256 qam	9
10	211000000	1.7	37	256 qam	10
11	219000000	1.9	37	256 qam	11
12	227000000	2	37	256 qam	12
13	235000000	1.7	37	256 qam	13
14	243000000	1.5	37	256 qam	14
15	251000000	2	37	256 qam	15
16	259000000	2.4	37	256 qam	16
17	267000000	2.2	37	256 qam	17
18	275000000	2.7	37	256 qam	18
19	283000000	4	38	256 qam	19
20	291000000	5.1	38	256 qam	20
21	299000000	5.4	38	256 qam	21
22	307000000	5	38	256 qam	22
23	315000000	5.5	38	256 qam	23
24	323000000	5.9	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	12109	119
2	Locked	37.6	9339	154
3	Locked	37.3	5765	158
4	Locked	37.6	3084	25
5	Locked	37.6	2691	0
6	Locked	37.6	2800	0
7	Locked	37.3	2570	0
8	Locked	37.6	2786	0
9	Locked	37.6	3511	0
10	Locked	37.6	3686	0
11	Locked	37.6	3159	0
12	Locked	37.3	3294	0
13	Locked	37.6	4737	0
14	Locked	37.6	5586	0
15	Locked	37.6	3991	0
16	Locked	37.6	3103	0
17	Locked	37.6	4289	0
18	Locked	37.6	3676	0
19	Locked	38.6	1290	0
20	Locked	38.9	443	0
21	Locked	38.6	470	0
22	Locked	38.6	586	0
23	Locked	38.9	454	0
24	Locked	38.9	300	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	39.3	5120	64 qam	2
2	25800000	39.3	5120	64 qam	4
3	32600000	39.5	5120	64 qam	3
4	46200000	39.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	53	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[Andrew-G]

I've flagged for staff to advise - looks like an upstream noise issue.

[Paulina_Z]

Hi @Aaron20059,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing ongoing connection issues! I can understand how frustrating this can be.

I was able to locate your account and run through some further checks. At this moment, I cannot see any area issues impacting your services. Your power levels are within spec and there are no issues with your current WiFi settings that could be impacting your connection.

Can you tell us if this issue is still impacting your wired connection? Your BQM chart is not showing repeated issues at the moment. Please let us know how you're getting on and if this issue is still persistent. 

Thank you.