High Ping Relative to other ISP

[LowPingLife]

Hello,

I recently got the 1Gbps Virgin Broadband and I get around 20ms ping on a mobile game over wifi.

I previously had 1Gbps broadband from a different provider and my ping was around 10 ms .. I was wondering if anyone know why VM broadband gives much higher ping?

I replaced VM Hub 4 with an Asus router which is suppose to be Wifi 6 but the ping actually increased to 30ms too.

[carl_pearce]

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@LowPingLife wrote:

Hello,

I recently got the 1Gbps Virgin Broadband and I get around 20ms ping on a mobile game over wifi.

I previously had 1Gbps broadband from a different provider and my ping was around 10 ms .. I was wondering if anyone know why VM broadband gives much higher ping?

I replaced VM Hub 4 with an Asus router which is suppose to be Wifi 6 but the ping actually increased to 30ms too.

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It's the technology used, as well as the area you are in.

Do you have FTTP?

20ms is about right for FTTC.

[Andrew-G]

If you wanted a low ping life, then Virgin Media's DOCSIS technology is not the place to live it.  The 20ms is a best case performance, any issues and the first thing that suffers is latency.

Here's my VM connection, turning to sludge this evening for no good reason at all:

And the unfortunate thing is that there's people who will be reading this, thinking "what's he moaning about, you should see my connection!"

[Adduxi]

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@Andrew-G wrote:

<snip>  Here's my VM connection, turning to sludge this evening for no good reason at all:

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Don't feel so bad, that "hump" is also on my Hub 5, Belfast Router and to a lesser extent my BT BQM's.   Something was amiss between 20:00 and 22:00 last night.    Conspiracy theorists can jump in now   😉  

[hortonj88]

Virgin Media uses a technology called DOCSIS which has a higher default latency than VDSL (FTTC) or FTTP does.

20 ms is best case for DOCSIS, 25-30 is good latency for DOCSIS.

On FTTP I get 16 ms to europe hosted games like LoL/FFXIV, 11 ms to World of Warcraft.

I haven't tried any UK hosted games yet but I'd guess it's single digit latency.

When I was a VM customer - 120-150ms at peak times was normal for me, my area was oversubscribed at the time.