Hi Paulina,
Technician has attended site today and changed some connectors on the cables that he said could have potentially caused some noise, unfortunately this has made no impact to the service and I'm still suffering with the same issue of area over-utilisation after a reset.
The technician did say something about the area being 98% utilisation which is likely pulled out of thin air but seems likely.
I understand that these network faults are not going to be a quick fix and I appreciate that nothing I say here is likely to change that, as a temporary solution I'm just going to get a secondary ISP ran into my home so that I can use the internet as needed.
My issue really remaining now is that I'm paying an extortionate amount for a package that does not function, please can you advise if there is somewhere I can request the compensation/reduction until these issues are fixed. My last telephone agent advised me that they would provide compensation once the issue is resolved, but at this rate that could be years down the line.
This isn't something that I can request over the phone to a normal agent as they don't really understand the fundamentals of how the internet works or if there is issues unless it shows on a speed test.
Many thanks for all of your help so far.
