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Maha
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Help please, getting disconnected several times a day.

Hello, I am getting disconnected many times each day while gaming online.

My console (PS4) has a wired connection to the superhub 2ac & I have tested different games, but still getting disconnected too many times every day.

Can anyone see if anythings wrong please.

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)267000000275000000283000000291000000299000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1718192021222324
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)0.870.971.021.101.110.930.790.70
RxMER (dB)37.9437.9437.9437.9438.2638.2638.2638.26
Pre RS Errors103711853221015314988944913
Post RS Errors279303302910314988943913

 

Upstream  US-1 US-2 US-3 US-4

Channel TypeN/A2.02.0N/A
Channel IDN/A6968N/A
Frequency (Hz)N/A2440000031000000N/A
Ranging StatusOtherSuccessSuccessOther
ModulationN/A64QAM64QAMN/A
Symbol Rate (Sym/sec)N/A51200005120000N/A
Mini-Slot SizeN/A44N/A
Power Level (dBmV)N/A39.2539.50N/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
13/02/2018 05:59:14 GMT13/02/2018 05:59:14 GMTError (4)68010302DHCP WAN IP -
13/02/2018 05:58:13 GMT13/02/2018 05:58:13 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
12/02/2018 09:54:04 GMT12/02/2018 09:54:04 GMTError (4)68010302DHCP WAN IP -
12/02/2018 09:52:52 GMT12/02/2018 09:52:52 GMTWarning (5)84020200Lost MDD Timeout
12/02/2018 09:52:36 GMT12/02/2018 09:52:36 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
08/02/2018 12:13:06 GMT08/02/2018 12:13:06 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
08/02/2018 12:12:35 GMT08/02/2018 12:12:35 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 12:12:07 GMT08/02/2018 12:12:07 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 12:11:11 GMT08/02/2018 12:11:11 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 12:09:19 GMT08/02/2018 12:09:19 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 12:05:35 GMT08/02/2018 12:05:35 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 11:58:07 GMT08/02/2018 11:58:07 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 11:43:10 GMT08/02/2018 11:43:10 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 11:13:16 GMT08/02/2018 11:13:16 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 10:13:26 GMT08/02/2018 10:13:26 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 08:13:50 GMT08/02/2018 08:13:50 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
08/02/2018 04:14:38 GMT08/02/2018 04:14:38 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2018 20:16:14 GMT07/02/2018 20:16:14 GMTError (4)68010100DHCP RENEW sent - No response for IPv4

 

Thanks for any help.

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Re: Help please, getting disconnected several times a day.

Hi Maha,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and your levels are all within spec. Also, there are no issues with the network in your area.

 

How has it been since posting? Are you connected via Ethernet or WiFi?

 

Speak soon

 

Josh


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Maha
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Re: Help please, getting disconnected several times a day.

Hi, yes it's still happening & i'm connected with ethernet cable.

I rebooted the superhub this morning hoping things might be better, but I have been disconnected 5 times so far today. Also I noticed when the superhub rebooted it took a long time for all the lights to come on, on the front of the superhub.

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)0.460.590.780.890.890.740.741.00
RxMER (dB)37.0937.3637.3637.6437.9437.9438.2638.26
Pre RS Errors665811456337314304941337
Post RS Errors338309361313310283938335

 

Upstream  US-1 US-2 US-3 US-4

Channel TypeN/A2.02.0N/A
Channel IDN/A6968N/A
Frequency (Hz)N/A2440000031000000N/A
Ranging StatusOtherSuccessSuccessOther
ModulationN/A64QAM64QAMN/A
Symbol Rate (Sym/sec)N/A51200005120000N/A
Mini-Slot SizeN/A44N/A
Power Level (dBmV)N/A39.5039.50N/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
19/02/2018 09:35:48 GMT19/02/2018 09:35:48 GMTError (4)68010302DHCP WAN IP -
19/02/2018 09:34:48 GMT19/02/2018 09:34:48 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
18/02/2018 06:56:24 GMT18/02/2018 06:56:24 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
18/02/2018 06:55:36 GMT18/02/2018 06:55:36 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 06:54:50 GMT18/02/2018 06:54:50 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 06:53:19 GMT18/02/2018 06:53:19 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 06:50:17 GMT18/02/2018 06:50:17 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 06:44:12 GMT18/02/2018 06:44:12 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 06:32:03 GMT18/02/2018 06:32:03 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 06:07:45 GMT18/02/2018 06:07:45 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 05:19:09 GMT18/02/2018 05:19:09 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 03:41:56 GMT18/02/2018 03:41:56 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
18/02/2018 00:27:31 GMT18/02/2018 00:27:31 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
17/02/2018 17:58:42 GMT17/02/2018 17:58:42 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
17/02/2018 05:01:01 GMT17/02/2018 05:01:01 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/02/2018 05:59:14 GMT13/02/2018 05:59:14 GMTError (4)68010302DHCP WAN IP - 
13/02/2018 05:58:13 GMT13/02/2018 05:58:13 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
12/02/2018 09:54:04 GMT12/02/2018 09:54:04 GMTError (4)68010302DHCP WAN IP - 

 

Thanks for any help.

 

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Re: Help please, getting disconnected several times a day.

Hi there Maha,

 

I've responded to your separate thread regarding this.

 

Catch you in a bit,

 

Nat_J


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