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Getting disconnected whilst playing League of Legends

Rhaos
Settling in

Never had an issue until recently. But I am on a wired connection to the the router with my Virgin Meida Hub in Modem Mode. When playing, I get discconected momentarily (usually reconnects in 10 seconds) within the game. It happens every game, with it sometimes disconnecting me twice.


This only happens in game, when I am browsing the web or watchign streams, YouTube, there is no issue

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 -0.4 40 256 qam 21
2 139000000 3 40 256 qam 1
3 147000000 3.2 40 256 qam 2
4 155000000 3.2 40 256 qam 3
5 163000000 2.9 40 256 qam 4
6 171000000 2.4 40 256 qam 5
7 179000000 2 40 256 qam 6
8 187000000 1.7 40 256 qam 7
9 195000000 1.4 40 256 qam 8
10 203000000 1.2 40 256 qam 9
11 211000000 1.4 40 256 qam 10
12 219000000 1.2 40 256 qam 11
13 227000000 0.9 40 256 qam 12
14 235000000 0.5 40 256 qam 13
15 243000000 0 40 256 qam 14
16 251000000 0 40 256 qam 15
17 259000000 0 40 256 qam 16
18 267000000 0 40 256 qam 17
19 275000000 -0.4 40 256 qam 18
20 283000000 -0.4 40 256 qam 19
21 291000000 -0.7 40 256 qam 20
22 307000000 -0.5 40 256 qam 22
23 315000000 -0.2 40 256 qam 23
24 323000000 -0.5 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 7593 5
2 Locked 40.3 535 18
3 Locked 40.9 330 0
4 Locked 40.3 279 0
5 Locked 40.9 394 0
6 Locked 40.3 421 0
7 Locked 40.3 495 0
8 Locked 40.9 687 0
9 Locked 40.9 808 0
10 Locked 40.9 759 0
11 Locked 40.9 1390 1
12 Locked 40.9 1078 1
13 Locked 40.3 1298 0
14 Locked 40.3 1629 0
15 Locked 40.9 2586 0
16 Locked 40.3 2938 0
17 Locked 40.9 2801 0
18 Locked 40.9 4597 0
19 Locked 40.9 5795 0
20 Locked 40.3 6576 0
21 Locked 40.9 8425 0
22 Locked 40.3 7187 6
23 Locked 40.9 6191 0
24 Locked 40.3 6953 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699995 47.3 5120 64 qam 2
2 60299983 47.5 5120 64 qam 1
3 39399824 46 5120 64 qam 4
4 46199918 46.8 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 3 0
3 ATDMA 0 0 6 0
4 ATDMA 0 0 0 0

 

1 REPLY 1

Nathan_B
Forum Team
Forum Team

Hi there @Rhaos, welcome to our forum and thanks for your post.

I'm sorry to see you are having issues with your connection when playing League of Legends, I can certainly understand this is not a great experience for you. Have you been able to check our service page here to see if this is due to a known issue? You can also sign into the service page using your My Virgin Media details to run a fault test with the equipment.

If you still see the issues with this after checking this we also have a connection help page here for further help.

If you still require help after then we will be more than happy to assist.

Regards

Nathan

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