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Gaming / streaming unplayable

Softstab
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Evening all! 

As of late (The past month) gaming has been terrible, I play WoW and my son has a playstation 5 that he also gets random disconnects from game. 

I play semi serious (Mythic raiding for those in the know) and for it we use voice chat (Discord) and that is also unusable, I can't hear anyone / people can't hear me without it breaking up or dropping out. 

I'm not too technically minded when it comes to networking etc but in WoW it's showing anywhere from 500ms - 25000ms and completely locking up / disconnecting me making it unplayable. 

We all so have Sky glass / fire sticks in the living room / bedrooms that constantly buffering when trying to view. 

This problem seems very intermittent, it can be fine for a day, then the next completely unusable

I will try add data below from router 
Thank you - Jamie. 

11 REPLIES 11

Softstab
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Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000001.440256 qam25
2203000000340256 qam9
32110000002.940256 qam10
42190000002.940256 qam11
52270000002.940256 qam12
62350000002.740256 qam13
72430000002.540256 qam14
82510000002.240256 qam15
9259000000240256 qam16
102670000001.740256 qam17
112750000001.540256 qam18
122830000001.240256 qam19
132910000001.240256 qam20
142990000001.240256 qam21
15307000000140256 qam22
163150000001.240256 qam23
173230000001.240256 qam24
183390000001.740256 qam26
193470000001.740256 qam27
203550000001.740256 qam28
213630000001.740256 qam29
223710000001.940256 qam30
23379000000240256 qam31
243870000001.740256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.360
2Locked40.950
3Locked40.360
4Locked40.960
5Locked40.340
6Locked40.960
7Locked40.340
8Locked40.960
9Locked40.370
10Locked40.350
11Locked40.950
12Locked40.330
13Locked40.3130
14Locked40.350
15Locked40.950
16Locked40.350
17Locked40.350
18Locked40.360
19Locked40.350
20Locked40.360
21Locked40.360
22Locked40.340
23Locked40.360
24Locked40.300

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620002134512064 qam3
22360000034512064 qam6
33260000934512064 qam5
43939999134512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Softstab
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Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
46200021
Locked
Provisioning State
Online

Softstab
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Should maybe add - I usually use a a Asus AC2900. though since problems I've disconnected it and using the Virgin Hub solely to try and problem solve

Adduxi
Very Insightful Person
Very Insightful Person

Upstream power is at the lower limit of 34 to 51, so needs fixed. Everything else looks good. Setup a BQM and post the shared link for comments. 

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I'll leave this here, I believe it's live, so I'll keep it running and check back tomorrow morning. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/808e25a77b5ca20129c424f7b65457a3e5afe8fe

Typical so far, since I started BQM, it's been fine. TEsted this morning before work and everything was working fine, I'll leave it until tonight and see if it all goes wrong again. 

This is the annoying thing, it's so intermittent it's hard to pin down to show people 

Hi @Softstab 

Thanks for posting and welcome back to the community.

Sorry to hear of the broadband issues. I can see you've booked a technician visit in, please do let us know how this goes.

best wishes,

John_GS
Forum Team


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Struggling tonight again, internet has been fine since the technician came out, but tonight it has gone completely unusable at times again. 

Luckily I've still been running the BQM and can be seen here: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/808e25a77b5ca20129c424f7b65457a3e5afe8fe

 

Looks like quite a bit of problems on the graph tonight ?