Yet again I seem to be having issues with Virgin’s broadband and it seems to have been happening for the last 4 or 5 weeks at keast. Speed tests are ok but I am struggling to maintain a connection eg with internet radio dropping out every 10 minutes or so. I sometimes work from home using an rds connection to work and keep getting dropped connections sometimes resulting in lost work. I notice from the logs on the hub that I have masses of post rs errors. There is no point in me calling the call centre. Please can a mod look into this? What is going on and when will it be fixed?
Thanks. The hub had only been up for about 14 days. Now rebooted. Problems started mid September when we had problems with the connection dropping. The logs showed tens of thousands of post rs errors. I rebooted the hub and it was ok for a few days and then the errors started to creep up. Rebooted it again and it was ok for a few days then the errors started to creep up etc etc. I rebooted a couple of weeks ago and it had been better but noticed last Tuesday & Thursday that the connection kept dropping again - both internet radio and rds connection to work dropped several times.
I am really sorry you're having issues with the internet service being intermittent. I can confirm there are no faults in your area.
When your connection is dropping, do you know if the internet signal is dropping to your property or if it's impacting your wireless connection only? There are so many factors when it come to internet access especially WiFi, you can try to use our connect app this will allow you to do a full check and will resolve most WiFi issues, it can also run black spot checks and help you order boosters if needed, you can find out more here .
There are also some good hints and tips around WiFi here . There are also some good hints and tips around internet here
Please keep us posted to how this is going and we'll investigate it further.
This is not a wifi issue as the PC I work from and the radio streamer are wired. My work IT department advise me that it is a latency issue at this end which is affecting the RDS connection. This seems to be backed up by the fact that both my work rds connection and the radio go down at the same time. I am working from home today and since rebooting last night the connection has (so far) been OK thius morning but as per my previous post it has been OK for a few days after a reboot but then the problem starts happening again and I notice that the Post RS errors start to creep up.
Can I also ask you to confirm if your wired connection is with the ethernet cable plugged in to our hub or a 3rd party router? I ask this because the settings suggest that you're using the Hub as a modem only.