on 09-01-2022 19:49
Hi VM.
For the past 24 hours I have been getting frequent periods where my internet stops responding for a few seconds and it is causing videos I am watching to freeze or, more importantly, gets me kicked out of online games I am playing (such as Final Fantasy XIV). During these periods there is no internet activity and trying to refresh a webpage causes an error. These problems were particularly bad last night so I restarted my router to see if it would fix the problems, alas they have continued today. This is affecting all devices in my home regardless if connected via ethernet or wifi.
I have a broadband quality monitor which I always have running here: My BQM
I will add the information from router over the next few posts.
on 09-01-2022 19:51
Status:
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 139000000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |
1 | Locked | 38.9 | 3473080 | 2325530 |
2 | Locked | 38.9 | 582753 | 461676 |
3 | Locked | 38.9 | 2474245 | 412970 |
4 | Locked | 40.3 | 4210596 | 1069585 |
5 | Locked | 38.9 | 24071 | 223552 |
6 | Locked | 40.3 | 3134550 | 848531 |
7 | Locked | 40.3 | 1312618 | 250 |
8 | Locked | 40.3 | 385 | 0 |
9 | Locked | 40.3 | 116 | 0 |
10 | Locked | 40.3 | 358 | 0 |
11 | Locked | 40.3 | 338 | 0 |
12 | Locked | 40.9 | 537 | 0 |
13 | Locked | 40.3 | 349 | 0 |
14 | Locked | 40.9 | 254 | 0 |
15 | Locked | 40.3 | 275 | 0 |
16 | Locked | 40.3 | 162 | 0 |
17 | Locked | 40.3 | 225 | 0 |
18 | Locked | 40.3 | 61 | 0 |
19 | Locked | 40.3 | 17 | 0 |
20 | Locked | 40.9 | 33 | 0 |
21 | Locked | 40.3 | 18 | 0 |
22 | Locked | 40.3 | 11 | 0 |
23 | Locked | 40.3 | 27 | 0 |
24 | Locked | 40.3 | 27 | 0 |
1 | 139000000 | -3.5 | 38 | 256 qam | 1 |
2 | 147000000 | -3.5 | 38 | 256 qam | 2 |
3 | 155000000 | -2.7 | 38 | 256 qam | 3 |
4 | 163000000 | -2.7 | 40 | 256 qam | 4 |
5 | 171000000 | -2.4 | 38 | 256 qam | 5 |
6 | 179000000 | -2.5 | 40 | 256 qam | 6 |
7 | 187000000 | -2 | 40 | 256 qam | 7 |
8 | 195000000 | -2.2 | 40 | 256 qam | 8 |
9 | 203000000 | -2 | 40 | 256 qam | 9 |
10 | 211000000 | -2.2 | 40 | 256 qam | 10 |
11 | 219000000 | -2 | 40 | 256 qam | 11 |
12 | 227000000 | -2.2 | 40 | 256 qam | 12 |
13 | 235000000 | -2.2 | 40 | 256 qam | 13 |
14 | 243000000 | -2.5 | 40 | 256 qam | 14 |
15 | 251000000 | -2.5 | 40 | 256 qam | 15 |
16 | 259000000 | -2.5 | 40 | 256 qam | 16 |
17 | 267000000 | -2.4 | 40 | 256 qam | 17 |
18 | 275000000 | -2 | 40 | 256 qam | 18 |
19 | 283000000 | -1.4 | 40 | 256 qam | 19 |
20 | 291000000 | -1.2 | 40 | 256 qam | 20 |
21 | 299000000 | -0.4 | 40 | 256 qam | 21 |
22 | 307000000 | 0 | 40 | 256 qam | 22 |
23 | 315000000 | 0.2 | 40 | 256 qam | 23 |
24 | 323000000 | 0.2 | 40 | 256 qam | 24 |
on 09-01-2022 19:52
Upstream:
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 51 | 5120 | 64 qam | 3 |
2 | 60300005 | 51 | 5120 | 64 qam | 1 |
3 | 39399942 | 51 | 5120 | 64 qam | 4 |
4 | 53700000 | 51 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 09-01-2022 19:52
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt078-b.cm |
SFID | 90962 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 90961 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 09-01-2022 19:53
Time Priority Description
09/01/2022 19:29:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 19:28:41 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 19:28:34 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 18:54:19 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 14:43:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 14:43:4 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 14:43:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 12:22:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 09:36:58 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 03:29:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 03:15:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 02:57:49 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 02:57:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 02:27:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 02:19:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 01:27:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 01:26:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 01:10:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 01:09:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/01/2022 01:02:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 12-01-2022 11:15
Hi RideTheSkye,
Thanks for posting and welcome to the community.
Sorry to see you were facing such issues on Sunday, from looking at your account I can't currently see any readings that could relate to any issues currently.
However I could see on the Sunday that you were experiencing a lot of latency/packet loss, has the situation improved since?
Let us know when you can,
on 08-02-2022 23:24
Hi VM,
This was seemingly fixed after an engineer visit last month but the problems appear to be starting again. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. It can happen at any time during the day but seems especially bad after 10pm.
I have a Broadband Quality Monitor running here and I will attach images of it since last Friday. I will also paste the router information in the following posts.
on 08-02-2022 23:25
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 4 | 40 | 256 qam | 25 |
2 | 203000000 | 2 | 40 | 256 qam | 9 |
3 | 211000000 | 1.9 | 40 | 256 qam | 10 |
4 | 219000000 | 1.9 | 40 | 256 qam | 11 |
5 | 227000000 | 1.9 | 40 | 256 qam | 12 |
6 | 235000000 | 1.9 | 40 | 256 qam | 13 |
7 | 243000000 | 1.5 | 40 | 256 qam | 14 |
8 | 251000000 | 1.5 | 40 | 256 qam | 15 |
9 | 259000000 | 1.5 | 40 | 256 qam | 16 |
10 | 267000000 | 1.7 | 40 | 256 qam | 17 |
11 | 275000000 | 1.7 | 40 | 256 qam | 18 |
12 | 283000000 | 2.2 | 40 | 256 qam | 19 |
13 | 291000000 | 2.5 | 40 | 256 qam | 20 |
14 | 299000000 | 3.4 | 40 | 256 qam | 21 |
15 | 307000000 | 3.7 | 40 | 256 qam | 22 |
16 | 315000000 | 4 | 40 | 256 qam | 23 |
17 | 323000000 | 4 | 40 | 256 qam | 24 |
18 | 339000000 | 3.7 | 40 | 256 qam | 26 |
19 | 347000000 | 3.5 | 40 | 256 qam | 27 |
20 | 355000000 | 3.4 | 40 | 256 qam | 28 |
21 | 363000000 | 3.2 | 40 | 256 qam | 29 |
22 | 371000000 | 3 | 40 | 256 qam | 30 |
23 | 379000000 | 3.2 | 40 | 256 qam | 31 |
24 | 387000000 | 3 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 14306 | 12494 |
2 | Locked | 40.9 | 30389 | 37619 |
3 | Locked | 40.3 | 1684 | 21585 |
4 | Locked | 40.3 | 58794 | 49379 |
5 | Locked | 40.3 | 58422 | 44581 |
6 | Locked | 40.3 | 55946 | 48195 |
7 | Locked | 40.3 | 55257 | 48964 |
8 | Locked | 40.3 | 53703 | 48418 |
9 | Locked | 40.3 | 53488 | 49533 |
10 | Locked | 40.3 | 42720 | 49125 |
11 | Locked | 40.9 | 34949 | 36549 |
12 | Locked | 40.3 | 36443 | 26045 |
13 | Locked | 40.3 | 35510 | 15655 |
14 | Locked | 40.9 | 33236 | 19931 |
15 | Locked | 40.3 | 27095 | 13351 |
16 | Locked | 40.3 | 22459 | 13193 |
17 | Locked | 40.9 | 17438 | 14311 |
18 | Locked | 40.3 | 17421 | 13117 |
19 | Locked | 40.9 | 11648 | 14476 |
20 | Locked | 40.9 | 11637 | 12005 |
21 | Locked | 40.9 | 9995 | 13423 |
22 | Locked | 40.9 | 8847 | 13871 |
23 | Locked | 40.9 | 5883 | 13045 |
24 | Locked | 40.9 | 6191 | 12112 |
on 08-02-2022 23:27
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 47.5 | 5120 | 64 qam | 1 |
2 | 39400040 | 48 | 5120 | 16 qam | 4 |
3 | 53700000 | 47.8 | 5120 | 64 qam | 2 |
4 | 46200093 | 48.5 | 5120 | 16 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 8 | 0 |
2 | ATDMA | 0 | 0 | 16 | 0 |
3 | ATDMA | 0 | 0 | 5 | 0 |
4 | ATDMA | 0 | 0 | 14 | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt078-b.cm |
SFID | 91318 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 91317 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 08-02-2022 23:28
Time Priority Description
05/02/2022 21:11:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/02/2022 15:42:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:33 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:28 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:24 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:15:24 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:6 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 09:05:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/02/2022 13:45:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |