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DjDave888
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Frequent 100% packet loss

Hello,

Since September of last year, I have been having some frequent packet loss, then complete disconnection issues. Initially I thought this was due to still having a Superhub 2ac, however this was changed by an engineer and our lines 'tested and checked' for isses. This did not solve a thing. Fast forward to now and my issues have only increased. I've browsed the forum a bit and had another engineer out this week to change what they called the "surge protector" where the coax meets the box in the wall and, again, no changes.

Below will be my BQM for the past couple of days, and my results of the router status tests. Any help will be greately appreciated, thank you in advanced.

Live BQM graph.  

Snapshot graph:

8a3abbc36537ef093737b1bd6d361d4f24daf25c.png

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12270000003.240256 qam12
21390000003.440256 qam1
31470000002.440256 qam2
4155000000340256 qam3
51630000003.240256 qam4
61710000003.240256 qam5
7179000000340256 qam6
8187000000340256 qam7
91950000001.540256 qam8
102030000002.740256 qam9
112110000002.440256 qam10
122190000002.940256 qam11
132350000003.540256 qam13
142430000002.540256 qam14
152510000003.440256 qam15
162590000003.540256 qam16
172670000002.940256 qam17
182750000002.440256 qam18
192830000003.440256 qam19
202910000003.440256 qam20
212990000002.540256 qam21
223070000002.240256 qam22
233150000002.740256 qam23
243230000002.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31160
2Locked40.9514841024
3Locked40.3417125
4Locked40.337683
5Locked40.333587
6Locked40.925779
7Locked40.325251
8Locked40.322845
9Locked40.917957
10Locked40.917238
11Locked40.317524
12Locked40.314418
13Locked40.9920
14Locked40.96113
15Locked40.3730
16Locked40.3570
17Locked40.9390
18Locked40.32215
19Locked40.3210
20Locked40.3220
21Locked40.92713
22Locked40.3390
23Locked40.3340
24Locked40.3290

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999714.3512064 qam1
2257999834.3512064 qam4
3326000024.3512064 qam3
4394000024.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Forum Team
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Re: Frequent 100% packet loss

Hi DjDave888,

 

Welcome to Virgin Media Community.

 

Reviewed the screenshot that was provided, and we can do this via online chat.

 

Our team is more than happy to assist you with.

 

Thanks,

 

Gina_M

 

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