Fortnite game high ping and latency

[Juggin95]

Hi,

I have fiber optic m200 package. My in game experience is extremely laggy and has been laggy for the past 4/5 months.

My upload/download speeds are fine, I just get really high ping (50-150) when in game which makes it impossible to play.

It was suggested to post a traceroute to fortnite (Epic Game) servers:

Tracing route to qosping-aws-eu-west-3.ol.epicgames.com [52.47.107.154]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192.168.0.1
2 12 ms 10 ms 24 ms 10.53.33.225
3 12 ms 22 ms 13 ms brnt-core-2a-xe-307-0.network.virginmedia.net [62.252.212.177]
4 * * * Request timed out.
5 15 ms 11 ms 15 ms brnt-ic-3-ae0-0.network.virginmedia.net [62.253.174.114]
6 21 ms 23 ms 18 ms 99.82.180.124
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 31 ms 29 ms 26 ms 52.93.130.242
14 * * * Request timed out.
15 25 ms 25 ms 22 ms 52.93.16.48
16 19 ms 24 ms 19 ms 52.46.94.118
17 19 ms 20 ms 24 ms 52.46.94.123
18 25 ms 29 ms 28 ms 52.46.93.121
19 35 ms 29 ms 27 ms 52.46.93.12
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 23 ms 25 ms 28 ms ec2-52-47-107-154.eu-west-3.compute.amazonaws.com [52.47.107.154]

Trace complet

Can anyone see anything from the above?

I've also contacted virgin over the phone and the rep said there is a known fault in my area that may be affecting me, however this should be resolved by the 15th February.  - To be honest this sounds like a generic response that just so happens to be fixing a fault within 2 days of me calling about an issue i've had for 5 months.

I have been connected to my PC via ethernet all the time while experiencing these issues. 

I dont think there is anything I can change in my house.. only obvious possibility that I can think of is utilization issues in my area which is causing ping/latency issues?

If it is utilisation issue, then what is the solution?

[DavidJWalker]

it is 50/50 utilization issues with Virgin media all the time or virgin media is not a good provider to play online with i always had high ping with virgin media playing online thats the same way you are.
i started using exit lag it makes a little diff only my 2 less ms.
Fortnite is high played game there is alot people connected to the server cross platorm you can turn that side off and see if it less ping not playing with ps5 xbox one gamers and maybe nintendo switch can play togather you can switch that off and play with only pc's gamers and look if the ping is more down run that test

to be honstly say they say that fix date it can move

[Adduxi]

You need to setup a BQM to monitor and record the status of your circuit.   www.thinkbroadband.com/ping

Also post your power levels and network log from the Hub.  Once done we can comment.

As for utilisation, lets see the BQM before commenting.

[Juggin95]

Thanks for the reply. I've included BQM and my upstream/downstream/config log. I hope this will provide some insight into my high ping/latency problems

See BQM below:

Downstream:

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	0.2	40	256 qam	25
2	202750000	2.2	40	256 qam	9
3	210750000	2.2	40	256 qam	10
4	218750000	2.2	40	256 qam	11
5	226750000	2	40	256 qam	12
6	234750000	1.7	40	256 qam	13
7	242750000	1.5	40	256 qam	14
8	250750000	1.2	40	256 qam	15
9	258750000	1	40	256 qam	16
10	266750000	1	40	256 qam	17
11	274750000	0.7	40	256 qam	18
12	282750000	0.5	40	256 qam	19
13	290750000	0.4	40	256 qam	20
14	298750000	0	40	256 qam	21
15	306750000	0	40	256 qam	22
16	314750000	0	40	256 qam	23
17	322750000	0	40	256 qam	24
18	338750000	0.5	38	256 qam	26
19	346750000	0	40	256 qam	27
20	354750000	-0.2	40	256 qam	28
21	362750000	0	40	256 qam	29
22	370750000	0	40	256 qam	30
23	378750000	0	38	256 qam	31
24	386750000	-0.2	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	6	0
2	Locked	40.9	5	0
3	Locked	40.3	5	0
4	Locked	40.9	5	0
5	Locked	40.9	7	0
6	Locked	40.9	5	0
7	Locked	40.3	6	0
8	Locked	40.9	6	0
9	Locked	40.9	6	0
10	Locked	40.3	7	0
11	Locked	40.3	7	0
12	Locked	40.3	13	0
13	Locked	40.3	4	0
14	Locked	40.3	8	0
15	Locked	40.3	5	0
16	Locked	40.9	8	0
17	Locked	40.3	7	0
18	Locked	38.9	10	0
19	Locked	40.3	6	0
20	Locked	40.3	8	0
21	Locked	40.3	17	0
22	Locked	40.3	14	0
23	Locked	38.9	16	0
24	Locked	38.9	2	0

[Juggin95]

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700144	32.2	5120	64 qam	10
2	39400056	32.3	5120	64 qam	12
3	46199959	32.3	5120	64 qam	11
4	60299966	32.3	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Juggin95]

Configuration

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	87dsfd;kfoA,.iyewrkldJKDHSUBs

Primary Downstream Service Flow

SFID	21420
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	21419
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Juggin95]

Thanks for the exit lag suggestion - they sound like a good prop company - hopefully i'll be able to find a solution otherwise exit lag may have to be purchased 😞

[Juggin95]

Network Log

Time Priority Description

14/02/2022 12:09:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2022 11:50:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2022 23:53:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2022 12:27:1	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2022 11:55:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2022 21:38:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2022 18:38:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2022 05:52:3	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2022 05:52:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 19:34:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 17:52:2	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 17:52:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 09:43:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 09:10:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 09:10:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 09:10:27	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2022 11:08:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2022 11:02:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2022 11:02:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2022 12:03:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Juggin95]

EDIT:

I bought an Xbox series S and my lag has COMPLETE gone away and my ping/network stats look the same as they did on my PC.

This means the problem lies with my PC (16gb Ram, RTX 3060 12gb, i7 CPU 10700k, 600w psu) and all drivers are updated (I’m a programmer so would like to think I’m able to find the correct version).

I suspect the issue is FPS and not my ping so the issue most likely lies with my graphics card and after searching the NVDIA forums, these FPS drops have been known for YEARS!

I will replace my graphics card which should improve my PC gameplay. In the mean time, I’m sticking  with my new Xbox series x and sadly gonna use my PC for work strictly - annoying has I could have just bought the new M1 Mac **bleep**. 

tldr: If you’ve tried everything to fix your connection and you play PC gaming then you are being scammed ( most likely by your graphics card.

If  you’re really into gaming stick with gaming consoles as they are specifically designed for video games and the synergy between the components can never compare with pc gaming. 

[Adduxi · Accepted solution]

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@Juggin95 wrote:

EDIT:

I bought an Xbox series S and my lag has COMPLETE gone away <snip>

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 Good to hear your problem has been solved. However your US power levels as above are too low.  Range is 34 to 51, so it would do no harm to get a VM technician to fix this.

If you wait here a day or two a VM Mod will pick this up.