@CMAC1986 wrote:
So they are gonna leave possibly 100s of thousands of gamers high and dry. Not a nice thing really. Also I dont care who manufacters or creates the chipsets. It is down to Virgin who are buying the hardware to listen to the complaints of their customers instead of having people like yourself shoot people down for being disappointed in a service they dont believe is acceptable.
I am here looking help, if you cant provide that dont make a comment.
It does not meet the standards, there are thousands of topics here, people complaining about the puma chip on the hub 3, it makes gaming unplayable, even on the so called gaming package of 350mb.
For a company that makes 100s of millions from its userbase I think it woiuld be the least they could do and manufacter or buy new hardware that actually works for what I buy the service for, Many many others included would agree.
I mean speak for yourself, i'm gaming just fine on a Puma6 device without any noticeable increase in ping over the SH2 i used to have
And you should care who manufactures it because then you'll understand who can actually fix it and why VM doesn't really have any influence over it, at the end of the day latency is not and never has been a selling point of a VM package, so at the end of the day the device is suitable for the claims VM is making and it serves customers just fine, sure you are free to dislike that but expecting VM to listen to the complaints of a minority really isn't going to happen, remember we make up such a small fraction of their customer base that our voices don't matter and never will, if we wanted the lowest possible latency we would be going with a DSL service as those provide lower latency than DOCSIS ever does even under the best conditions
So here is the thing, based on what part of your contract do you feel the service is NOT acceptable? because nothing in your contract ever stated latency, nothing in the marketing ever specified latency, there is a massive difference between your desires and what VM is actually selling you, if low latency had been your primary need then you wouldn't have gone with a VM package based purely on it being a DOCSIS product which as i have stated is already known in advance to provide higher latency than DSL products, something you could have researched ahead of time
And i have provided you with help, i've given you the facts so you can decide what you want to do on a personal level, nothing on here is going to change that DOCSIS connections have higher latency even when working at their best, nothing is going to change that for the overwhelming majority of users the puma6 products are working just fine, as i've already said there is a significant cost involved in having companies bid on a contract to provide new hubs to VM, and at this point there isn't any reason from VM's perspective to even bother with it, even if all the disgruntled gamers were to leave VM it would still cost them less in lost customers than it would to release a new product that most of the consumers literally won't even notice a difference with, sure those facts suck but they are the answer to your question, its not the answer you wanted but it IS the only valid answer
And yes there are numerous complaints here about the puma6 modem, nobody is denying that, but unless latency was ever guaranteed in the marketing or the contract then you really shouldn't have been expecting it, because as i again point out, DOCSIS network will ALWAYS provide a higher latency than DSL connections, so if low latency is key you should NOT be buying a DOCSIS service period, those are the tradeoffs between DSL and DOCSIS, latency vs speed, you pick which is most important and you buy based on that, just because you bought the service for gaming that doens't mean its the best product to achieve that, its like buying a ferrari and then complaining that ferrari should make a car with a bigger boot because you can't fit all your shopping in it
So yeah, you're going to be disappointed because you're not going to get an answer that makes you happy
