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AlexE97
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Fifa EA Servers

Disconnecting in about half of the games i play on Fifa and understand it could be due to low power in my router or something along those lines as well as having unknown hosts. i think i have both of these issues and wondering how to go about getting an engineer out to fix it or if that necessary or if there's anything i can do myself to fix it. Thanks

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Forum Team (Retired) Emma_E
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Re: Fifa EA Servers

Hi AlexE97,

 

Thanks for getting in touch. I am sorry to see you have had trouble with your connection.

 

I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:

 

Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.

 

Try on separate devices.

 

Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).

 

Make sure device is capable of agreed speed.

 

Check wireless card slide.

 

It would also help to see the network logs:

 

192.168.0.1 in the browser, log in  Username is admin and the password will be changeme, unless you have changed it.

Go to Advanced settings.

Go to Network Status, copy the results back here.

 

Take care.

 

 Emma

 


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AlexE97
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Re: Fifa EA Servers

I've spoken to ea help and they said there is a lot of unknown hosts on my router and they need removing so they said to contact the internet provider

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RedGooner
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Re: Fifa EA Servers


@AlexE97 wrote:

I've spoken to ea help and they said there is a lot of unknown hosts on my router and they need removing so they said to contact the internet provider


Wow, how did EA know this. They cant remote into your router. I am smelling EA BS here.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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AlexE97
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Re: Fifa EA Servers

No no they got me to downloaded some software to do a ping test then i sent the results back to them, how do i set this mode up?

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RedGooner
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Re: Fifa EA Servers

Post the info you sent to EA, so we can see what there on about.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk.
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AlexE97
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Re: Fifa EA Servers

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
routerlogin.net 192.168.0.1 1 2ms 3ms 0% 102 / 102 2ms / 9ms
* Unknown Host * 0.0.0.0 2 0ms
nott-core-2a-xe-322-0.network.vir80.4.140.209 3 23ms 18ms 0% 102 / 102 10ms / 34ms
* Unknown Host * 0.0.0.0 4 0ms
* Unknown Host * 0.0.0.0 5 0ms
86.85-254-62.static.virginmediabu62.254.85.86 6 32ms 100% 0 / 102
* Unknown Host * 0.0.0.0 7 0ms
us-nyc01b-rd2-ae9-0.aorta.net 84.116.140.170 8 96ms 99ms 0% 102 / 102 91ms / 190ms
us-nyc01b-ri2-ae3-0.aorta.net 84.116.137.194 9 136ms 138ms 0% 102 / 102 132ms / 150ms
lag-5.ear3.NewYork1.Level3.net 4.68.72.9 10 113ms 100% 0 / 102
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 4.79.23.202 12 116ms 114ms 0% 102 / 102 108ms / 142ms
* Unknown Host * 159.153.92.10 13 105ms 101ms 0% 101 / 102 94ms / 109ms
* Unknown Host * 159.153.92.78 14 116ms 104ms 0% 102 / 102 95ms / 264ms
da2.gos.ea.com 159.153.64.173 15 104ms 101ms 0% 101 / 101 95ms / 113ms

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