Virgin Media Community

[AlexLeeWarner]

Hello,

I have been experiencing ridiculous input delay when playing FIFA 19 online recently. Is anyone aware of a fix to this? It's completely unplayable and I'm beginning to tear my hair out

[AlexLeeWarner]

Just a quick note to say I am playing wired, and was on the 100. I switched to the 200 last night in anger thinking it may fix it but it is exactly the same. I have noticed by ping on fortnite on PC has gone up by about 10-15 in the last week too.

[Ty_S]

Hi AlexLeeWarner

Welcome to the community and I'm sorry to hear of the connection issues you've had playing online. I've run some checks on your connection and everything looks great. How are your speed tests looking with your PC over ethernet? Could you set up a BQM we could take a look at? 

Thanks 

[AlexLeeWarner]

Game is still completely unplayable at certain times of the day

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c9f9fbcc700cb34833f3b6ea6599e5a038fe9f91-17-11-2018

[Ty_S]

Hi AlexLeeWarner

Everything looks ok with your connection. Are you connected wired or wireless? What speed test results are you getting via a wired connection? 

Thanks 

[AlexLeeWarner]

I'm playing wired. I have attached a speedtest and traceroute using EAs guidance below

The game is still unplayable most of the day, I've tried pretty much everything at this point and I'm beginning to give up. I don't have issues with downloading, streaming, or anything else.

 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 0.0.0.0 2 0ms
midd-core-2b-xe-113-0.network.virginmedia.net 62.252.68.153 3 13ms 16ms 0% 94 / 94 12ms / 30ms
* Unknown Host * 0.0.0.0 4 0ms
86.85-254-62.static.virginmediabusiness.co.uk 62.254.85.86 5 28ms 100% 0 / 94
* Unknown Host * 213.46.175.250 6 29ms 32ms 0% 94 / 94 28ms / 39ms
ae11.mpr2.lhr2.uk.zip.zayo.com 64.125.30.52 7 36ms 31ms 0% 94 / 94 28ms / 52ms
ae27.cs1.lhr11.uk.eth.zayo.com 64.125.30.236 8 107ms 100% 0 / 94
ae5.cs1.lga5.us.eth.zayo.com 64.125.29.126 9 101ms 100% 0 / 94
ae4.cs1.dca2.us.eth.zayo.com 64.125.29.203 10 123ms 100% 0 / 93
ae27.cr1.dca2.us.zip.zayo.com 64.125.30.247 11 99ms 102ms 0% 93 / 93 98ms / 119ms
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 12 109ms 104ms 0% 93 / 93 100ms / 131ms
64.125.199.190.t00673-02.above.net 64.125.199.190 13 103ms 105ms 0% 93 / 93 101ms / 120ms
* Unknown Host * 159.153.92.98 14 110ms 103ms 0% 93 / 93 100ms / 113ms
* Unknown Host * 159.153.92.94 15 106ms 105ms 0% 93 / 93 101ms / 118ms
da2.gos.ea.com 159.153.64.173 16 103ms 103ms 0% 93 / 93 98ms / 115ms

[MaCc1991]

I'm having the same issues and the problem seems to be with "Zayo" the servers the data passes through on the way to EA servers. Ping spikes as soon as it reaches their servers. I've gotten to the point where I've had to make a CEO complaint as calling in and making a complaint to customer services or faults does nothing as they just say the speeds are fine and equipment is fine even though I am trying to complain about traffic routing.

Extremely frustrating.

[AlexLeeWarner]

It's criminal really

[mf3st]

did u sort it?? i ve  got the same problem  thanks

[AlexLeeWarner]

Nope, the game is still unplayable. I have connected at friends houses (who have Virgin, BT, etc) and barely any noticeable delay. I have tried using a different xbox, using different DNS servers, resetting the router before every game. I have even tried hotspotting my phone and playing on my mobile network - which, funnily enough, gave me a better experience at times.

I'm no network genius but there is clearly a jump from 30-40 ping to 100+ ping when the data passes through zayo - which appears to be part of the virgin network. That would suggest to me that there is an issue with where my data is being routed.

A response with regards to this particular issue would be fantastic