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FIFA 22 Slow Gameplay on XBOX Series X

r3dwarr10r
Tuning in

Hi,

I recently switched to Virgin after years of playing FIFA online using BT Broadband.

I subscribed to the 600Mb FttH service and speeds are good.

It has done absolutely nothing to improve my FIFA 22 gameplay however when playing Seasons online where latency remains a real issue. 

I currently have my Virgin Hub 3.0 in Modem Mode and have the Netgear Orbi WiFI 6 mesh satellites with my Xbox connected via ethernet to the main hub.

I have done all the port forwarding as advised online - seemingly the ports remain closed when checking externally from my Vodafone UK device over LTE.

I have spent hours trying to improve my gameplay over the years and become paranoid as to whether there are EA Sports dark forces at play! 😉

At my wits end as to how to fix this so will defer to any network/IT experts here who could help with any NAT/PortForward or other issues with ping, latency, power, attenuation etc!

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

Hi r3dwarr10r, 

Thanks for your post and apologies to hear you're having an issue when playing FIFA. 

Taking a look at the systems, I can see all 4 of your upstream channels are too high on the power levels. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 


I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

19 REPLIES 19

r3dwarr10r
Tuning in

Latest BMQ from today.Latest BMQ from today.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 330750000 0 37 256 qam 25
2 202750000 1.9 38 256 qam 9
3 210750000 1.5 37 256 qam 10
4 218750000 1.5 38 256 qam 11
5 226750000 1.4 37 256 qam 12
6 234750000 1.2 38 256 qam 13
7 242750000 1 37 256 qam 14
8 250750000 0.7 37 256 qam 15
9 258750000 0.5 38 256 qam 16
10 266750000 0.2 38 256 qam 17
11 274750000 0 38 256 qam 18
12 282750000 -0.2 38 256 qam 19
13 290750000 -0.2 37 256 qam 20
14 298750000 -0.2 37 256 qam 21
15 306750000 -0.4 38 256 qam 22
16 314750000 -0.2 37 256 qam 23
17 322750000 0 38 256 qam 24
18 338750000 0.2 37 256 qam 26
19 346750000 0 38 256 qam 27
20 354750000 0.2 37 256 qam 28
21 362750000 0.4 38 256 qam 29
22 370750000 0.2 38 256 qam 30
23 378750000 0.5 37 256 qam 31
24 386750000 0.4 37 256 qam 32

 

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 16 0
2 Locked 38.6 14 0
3 Locked 37.6 16 0
4 Locked 38.6 25 0
5 Locked 37.6 25 0
6 Locked 37.6 26 0
7 Locked 37.6 19 0
8 Locked 37.6 14 0
9 Locked 38.6 18 0
10 Locked 38.6 15 0
11 Locked 38.6 17 0
12 Locked 38.6 30 0
13 Locked 37.3 25 0
14 Locked 37.6 16 0
15 Locked 38.6 10 0
16 Locked 37.6 21 0
17 Locked 38.6 15 0
18 Locked 37.6 23 0
19 Locked 38.6 12 0
20 Locked 37.6 24 0
21 Locked 38.6 14 0
22 Locked 38.6 14 0
23 Locked 37.6 15 0
24 Locked 37.6 12 0

Something tells me something is wrong here with the Pre RS Errors

Screenshot 2022-02-02 at 22.29.06.png

 

Adduxi
Very Insightful Person
Very Insightful Person

Your stats all look okay as well as the BQM.   The PreRS errors are of no concern, it's the PostRS errors are the one's you don't want. 

You also need to post the Upstream power levels.

If you really want to lower the latency, look to an Openreach based ISP, as the technology has less latency.   Cable and RFoG will still have a higher latency for a while yet.

The only thing I would suggest is you use a good Cat 6a cable wired directly to the Hub, as this will negate any wifi interference.

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Thanks 

I moved from using a BT Broadband copper pair service which was as bad as this and was hoping a faster FttH service would improve things.

I have a CAT7 cable going direct from my Xbox to my Orbi main hub (since my Virgin Hub 3.0 is in modem mode and I am attempting Port Forwarding and DHCP assignment through the Orbi). Do I need to change this?

Screenshot 2022-02-03 at 11.42.44.png

Hi r3dwarr10r, 

Thanks for your post and apologies to hear you're having an issue when playing FIFA. 

Taking a look at the systems, I can see all 4 of your upstream channels are too high on the power levels. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 


I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Done Kath

Hi r3dwarr10r, 

Thanks for coming back to via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

  • The technician diagnoses the fault as not being caused by our network/equipment 
  • The technician discovers that the fault or problem relates to your equipment
  • The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


so the Virgin guys game and did sort out some input lag issues that were associated with my amplifier not supporting 4K. Xbox is now connected direct to TV.

However, I have set up Port Forwarding on my Orbi mesh system and the ports are still not open - I believe I have done it correctly and indeed the Orbi GUI tells me that they are set up but when I test from remote network they are all closed!!!

Is this a Virgin problem since I couldn't do this when using Hub 3 in Router Mode?