Menu
Reply
  • 14
  • 0
  • 0
chezz
Joining in
782 Views
Message 11 of 20
Flag for a moderator

Re: FIFA 19 lagging

Network Log

Time Priority Description

2018-11-18 19:23:39.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-19 02:17:42.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-19 11:29:13.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-21 07:23:28.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 02:09:05.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 03:23:26.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 05:54:31.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-22 08:09:39.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-25 05:20:22.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-25 20:47:57.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-27 11:19:24.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-28 17:23:43.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-28 19:46:56.00noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-11-30 17:18:57.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-01 06:45:10.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-01 20:55:20.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-01 23:07:33.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-02 05:43:10.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-02 09:17:03.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2018-12-02 09:57:09.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
  • 528
  • 28
  • 108
tonycv51
Rising star
776 Views
Message 12 of 20
Flag for a moderator

Re: FIFA 19 lagging

Levels and logs look OK though I'm not an expert  Might be worth resetting your stats and checking the numer of pre and post rs errors though 

Re BQM just browse whatismyipaddress to get your VM IP  Use the generate snapshot option when posting it back here minus the IP address

0 Kudos
Reply
  • 14
  • 0
  • 0
chezz
Joining in
758 Views
Message 13 of 20
Flag for a moderator

Re: FIFA 19 lagging

heres bqm virginmedia stats,

 

virginmedia

0 Kudos
Reply
  • 14
  • 0
  • 0
chezz
Joining in
749 Views
Message 14 of 20
Flag for a moderator

Re: FIFA 19 lagging

i don't see how doing a bqm on my ip is going to help though, as it's like saying right time yourself going on local bus to town and back, when i'm trying to get to a town else where and back. it will give false results and the problem is the way the route is taking me into traffic or what ever is happening by vrginmedia.
0 Kudos
Reply
  • 547
  • 44
  • 171
DreamOfCheese
Rising star
745 Views
Message 15 of 20
Flag for a moderator

Re: FIFA 19 lagging

The BQM graph shows if there is an issue leading to your router as it's a quality graph using external pings from thinkbroadbands network, your graph is only showing expected DOCSIS behaviour however, so the issue likely isn't in the connection itself and lies elsewhere.

I've read up on the replies before this and pinging an IP address belonging to EA is unlikely to help troubleshoot this issue as FIFA 19 is a game where most of the multiplayer is peer to peer meaning you connect directly to the other players and not through EA.
Also to clear up your original post, the reason Virgin appear to be sending the packets through the US in your traceroute is because you're tracerouting a US endpoint "da2.gos.ea.com", the da here likely means Dallas, Texas which is a hotspot for datacenters in the US.

As the multiplayer is peer to peer, your connection isn't the only one that matters, and the connections of the other clients also factor in, if you're playing against someone with a bad connection you'll notice it and have issues too.
0 Kudos
Reply
  • 14
  • 0
  • 0
chezz
Joining in
736 Views
Message 16 of 20
Flag for a moderator

Re: FIFA 19 lagging

not sure where you getting your info from but not peer to peer, most of the game goes through EA servers, it's only peer to peer on certian modes of the game, i'm having no trouble really with the peer to peer modes it's the modes that go through ea servers thats the problem.

0 Kudos
Reply
  • 547
  • 44
  • 171
DreamOfCheese
Rising star
732 Views
Message 17 of 20
Flag for a moderator

Re: FIFA 19 lagging

Based on the troubleshooting I've read for FIFA19 most of the modes use P2P and only a few dedicated, but arguing that won't help the issue so let's ignore that.

If you're sure that it's solely the modes using dedicated servers that you're having issues with that narrows the issue down, it might be worth contacting EA support if you haven't already since that does put the issue either on their end or on the path between you and them. I've run WinMTR and see no substantial jitter or ping issues on any hop, except a little amount of loss on the Level3 hop, but no loss to the endpoint.
0 Kudos
Reply
  • 14
  • 0
  • 0
chezz
Joining in
730 Views
Message 18 of 20
Flag for a moderator

Re: FIFA 19 lagging

i've been in touch with ea and they say my ping is high before it reach's there servers, so the problem is isp. i've rang virgin and the person said he knew where i was coming from with the aota servers causing high ping but technical it's not virgin's fault/problem, i'm trying to contact ea again to see if fifa has a server i can try ping instead of the easo.ea.com thats going to "da2.gos.ea.com". but at the minute i'm putting it down to the aorta servers thats it's hopping through
0 Kudos
Reply
  • 547
  • 44
  • 171
DreamOfCheese
Rising star
728 Views
Message 19 of 20
Flag for a moderator

Re: FIFA 19 lagging

The hops between you and the endpoint aren't servers, they're routers, and aorta are a peer belonging to Liberty Global, who are Virgin Media's parent company. This means that there isn't going to be anything Virgin techs can do relating to it other than pass a message along.

However, it's unlikely to be a problem down to aortas peering as they're in use by Liberty Global companies across Europe for routing a number of connections, for example if you play Overwatch on the EU servers via VM it'll route over aorta.net.
0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
scommetix
Joining in
451 Views
Message 20 of 20
Flag for a moderator

Re: FIFA 19 lagging

Thank you DreamOfCheese! Keep it up!
0 Kudos
Reply