on 26-03-2021 01:24
There are 3 members of the family trying to play this game in LE10 post code and another in B1 post code, and we often get disconnected at the same time, but it can also be random, affecting one or more but not all. This is the ONLY game we have issues with. My son in Birmingham is also on VM.
The cable network has been awesome over the 20 years we have been using it with only one previous issue that did take several months to fix, ultimately it was a software patch to the modem that fixed it.
We are getting several disconnections a night, EVERY night.
A quick search of the forums does not give me any hope you can fix this, this seems to have been going on for years.
I really don't want to switch to BT as they annoyed me so much 20 years ago i swore i'd never go back.
Link to today's broadband quality graph
Network logs
26/03/2021 | 01:11:21 GMT | 66050310 | Auth Success - Web login successful. |
25/03/2021 | 04:24:40 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
24/03/2021 | 04:25:49 GMT | 82000200 | No Ranging Response received - T3 time-out |
24/03/2021 | 03:30:42 GMT | 82000200 | No Ranging Response received - T3 time-out |
24/03/2021 | 02:45:04 GMT | 82000200 | No Ranging Response received - T3 time-out |
24/03/2021 | 00:09:14 GMT | 82000200 | No Ranging Response received - T3 time-out |
23/03/2021 | 21:40:58 GMT | 82000200 | No Ranging Response received - T3 time-out |
21/03/2021 | 16:24:34 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
18/03/2021 | 07:19:34 GMT | 68000411 | TOD error 4890 msec |
18/03/2021 | 04:24:23 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
16/03/2021 | 12:25:18 GMT | 90000200 | CSRF Detect - Expired Content Submitted ; LAN Interface |
15/03/2021 | 05:37:06 GMT | 68000411 | TOD error 4910 msec |
14/03/2021 | 16:24:15 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
11/03/2021 | 23:40:25 GMT | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
11/03/2021 | 03:48:35 GMT | 68000411 | TOD error 4800 msec |
10/03/2021 | 03:13:58 GMT | 68010302 | DHCP WAN IP - [MOD EDIT: Removed] |
10/03/2021 | 03:13:05 GMT | 82000200 | No Ranging Response received - T3 time-out |
10/03/2021 | 03:12:55 GMT | 68000407 | TOD established |
Time Not Established | Time Not Established | 84000510 | Downstream Locked Successfully |
10/03/2021 | 03:10:16 GMT | 68000407 | TOD established |
30-06-2021 16:51 - edited 30-06-2021 17:08
Hi.
Usually good but did lose connection earlier today for a while, couldn't say exactly how long as I stepped away from the computer after several mins, and it was OK when I got back 20 mins later. Still getting disconnections from the game, 5 or 6 times last night. I will be trying new network cables later tonight, I don't believe they will fix it, but fingers crossed.
Edit.
BQM Shows the drop.
on 30-06-2021 20:26
Hi @Dominion,
Thank you for the response on this, and for providing the BQM to show the drop.
I can see that you've mentioned trying some new cables this evening. Please do let us know either way if they help at all and we can proceed from there.
Thanks,
on 01-07-2021 00:57
New cables didn't make any difference. We still got booted out of the game 5 or 6 times tonight.
on 01-07-2021 12:49
Do you experience any disconnections on any other games or from other games manufacturers?
Looking into the hub, all appears to be well and within spec.
Kindest regards,
David_Bn
on 01-07-2021 17:18
No, this is the only game that I have trouble with.
I know that makes it look like its not Virgins problem, and it might not be... but I also have Square Enix telling me its not their end either, and I have been through all their customer support checks with them. I also see guild mates on other ISP's not having issues, and I see my son who lives 30 miles away in Birmingham and who is also on Virgin having the same issue.
Someone suggested https://www.exitlag.com/en/
They route your data through multiple paths to ensure dropped packets on one route are delivered through one of the others. There is a 3 day free trial you can sign up for. I will give this a try over the weekend.
on 01-07-2021 17:28
Thanks for coming back to us @Dominion
Do please let us know how you get along with the free trial and we will advise further where possible
Kindest regards,
David_Bn
on 01-07-2021 18:19
on 01-07-2021 18:40
01-07-2021 19:45 - edited 01-07-2021 19:51
@Dominion
I play on Ragnarok, no issues here.. HOWEVER,
I do purely play with Exit Lag on. - less GCD clipping, etc.
Hopefully if I get some time I can try without it.
If you do however feel like you need to try it out, Frankfurt2 server seems fairly stable.
Although I see a few EU people posting in this thread:
https://forum.square-enix.com/ffxiv/threads/418930-If-you-are-having-90002-90001-Disconnects-please-...
It seems more NA based. (a LOT of Spectrum ISP users, to be precise.)
Also, I severely doubt there's any real issue on SE's side though, or there would be more major posts.
Edit: Asked a few friends on VM (Stoke-on-trent and Southampton) they all seem to be fine too without any form of VPN.
on 03-07-2021 11:56