Extreme ping spikes every day - completely unusable internet connection.

[bambino12345]

Recently I have been getting extreme lag spikes every single day which makes gaming impossible. This is apparent on every device and is just utterly unacceptable and I'm tired of constant problems with the service. 

Here are a few snapshots of my ping from different days & times:

https://puu.sh/If6cB/ec69010224.png

https://puu.sh/IeCMB/52d403970e.png

https://puu.sh/IezUD/9aa2b43bef.png

https://puu.sh/Ie7vL/33b727f54f.png

Here is my broadband monitor from today: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a589da42baece9ef2eb5dc4ea11ba8648199a736-30-09-2021

I will provide downstream & upstream & network log below. 

[bambino12345]

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	3.2	37	256 qam	1
2	147000000	3.2	37	256 qam	2
3	155000000	3.2	38	256 qam	3
4	163000000	3.2	38	256 qam	4
5	171000000	3.2	38	256 qam	5
6	179000000	3	38	256 qam	6
7	187000000	3.2	37	256 qam	7
8	195000000	3	38	256 qam	8
9	203000000	2.7	38	256 qam	9
10	211000000	2.4	38	256 qam	10
11	219000000	2	38	256 qam	11
12	227000000	2.4	38	256 qam	12
13	235000000	2.7	38	256 qam	13
14	243000000	3	38	256 qam	14
15	251000000	3.2	38	256 qam	15
16	259000000	3	38	256 qam	16
17	267000000	3.2	38	256 qam	17
18	275000000	3.5	38	256 qam	18
19	283000000	3.9	38	256 qam	19
20	291000000	4.1	40	256 qam	20
21	299000000	4.8	38	256 qam	21
22	307000000	5	38	256 qam	22
23	315000000	5.4	40	256 qam	23
24	323000000	5.5	40	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	5862	0
2	Locked	37.6	2013	0
3	Locked	38.6	988	0
4	Locked	38.6	1070	0
5	Locked	38.6	1373	0
6	Locked	38.6	1119	0
7	Locked	37.9	824	0
8	Locked	38.6	737	0
9	Locked	38.6	864	0
10	Locked	38.6	1375	0
11	Locked	38.6	2264	0
12	Locked	38.6	2176	0
13	Locked	38.6	1940	0
14	Locked	38.9	1617	0
15	Locked	38.9	1532	0
16	Locked	38.6	1580	0
17	Locked	38.9	1670	0
18	Locked	38.9	1336	0
19	Locked	38.9	1115	0
20	Locked	40.3	803	0
21	Locked	38.9	633	0
22	Locked	38.9	485	0
23	Locked	40.3	431	0
24	Locked	40.3	351	0

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800067	43.8	5120	64 qam	8
2	39400169	43.5	5120	64 qam	6
3	32599984	43.8	5120	16 qam	7
4	46200000	43.5	5120	64 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[bambino12345]

Network Log

Time Priority Description

30/09/2021 19:10:8	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 10:11:37	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2021 05:30:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/09/2021 01:41:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 03:39:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 13:01:53	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 12:59:22	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 12:59:18	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 12:59:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 12:59:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 05:47:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 18:58:7	Error	Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 17:10:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 13:55:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:22:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:10:24	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:08:20	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:08:15	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 08:08:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Natalie_L]

Hi bambino12345

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing issues with ping spikes which is causing lagging when gaming.

I would want to take a look at the equipment from our side but I am afraid I have been unable to locate your account via the community details. 

With that being the case, I am going to pop you over a quick message to clarify the details and then we can go from there. 

The message will be available via the purple envelope on the top right of this page. 

Speak soon,