Eve Online Connection Issues (Fault Ticket = F009669229 RESOLVED)

[kc9400]

Experiencing connection issues with Eve Online.

There's also a thread here on the Eve Forums. https://forums.eveonline.com/t/connection-lost/351050/43 

Maybe someone from VM can offer up some advice?

[MOD Update:

This issue has been reported to our IT Team to investigate. Edit - ticket F009669229

Edit 07/03 - ticket resolved]

[bugbear44]

Hi . Ive started to get disconnects again .

Impossible to play like this and its very very frustrating.

[Lisa_CC]

Hi @bugbear44 @ChrisGUK @gbchau22 ,

Sorry to hear you're experiencing disconnections again. May I ask if you're experiencing issues with disconnections in general or when you're only playing EVE Online? I'm trying to establish whether it's something related to the original issue on this thread or whether it's related to your individual broadband connection, in which case a separate thread detailing it would help us take a look.

Thanks,

Lisa

[SimonB851]

This isn't resolved. I disconnected with 3 accounts yesterday. Admittedly that's better than all 7 accounts as previously but the issues are far from resolved. Please open this ticket again

[SimonB851]

I've had 3 disconnects yesterday. This isn't resolved, please open the ticket again VM. 

[Dan_M]

Hi @bugbear44 @ChrisGUK @gbchau22 @SimonB851,

Would you be able to please provide the traceroutes via PM so we can look at raising this up again for you?

Many thanks,
Dan

[thebatfink]

No disconnects here that I have seen.

[xennu]

Same here, I played for most of the evening yesterday and didn't experience any disconnects. so far so good. 

[bugbear44]

Hi . 

Im still having disconnects.

I was ok for a few days but they are constant and its very very annoying

kind regards

Lee

[bugbear44]

Im still having disconnects 

Regards

Lee

[bugbear44]

Hi . 

I just did a tracert . Here is the info . I think 

Microsoft Windows [Version 10.0.19044.1586]
(c) Microsoft Corporation. All rights reserved.

C:\Users\lee_f>tracert tranquility.servers.eveonline.com

Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:

1 4 ms 6 ms 4 ms 192.168.0.1
2 13 ms 17 ms 22 ms 10.53.38.181
3 13 ms 19 ms 10 ms basl-core-2a-ae35-0.network.virginmedia.net [81.96.0.193]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 20 ms 18 ms 18 ms tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
8 32 ms 45 ms 37 ms 162.158.32.254
9 22 ms 23 ms 22 ms 162.158.32.9
10 25 ms 22 ms 18 ms 172.65.201.188

Trace complete.

C:\Users\lee_f>