Eve Online Connection Issues (Fault Ticket = F009669229 RESOLVED)

[kc9400]

Experiencing connection issues with Eve Online.

There's also a thread here on the Eve Forums. https://forums.eveonline.com/t/connection-lost/351050/43 

Maybe someone from VM can offer up some advice?

[MOD Update:

This issue has been reported to our IT Team to investigate. Edit - ticket F009669229

Edit 07/03 - ticket resolved]

[RichieKnight]

Thanks for investigating.

At the time of my last disconnect from Eve there does appear to be a big latency spike.

[sjp1966]

i'm still getting multiple disconnects to eve online, last few hops shown below

8 23 ms 62 ms 23 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 55 ms 23 ms 22 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 86 ms 24 ms 25 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 24 ms 61 ms 22 ms 172.65.201.188

[sjp1966]

Oh, I am in Kent if that helps

[DeTon8R]

Where / how do we see progress on this ticket - is there a link anywhere?

Disconnected 3 times this morning in the space of an hour - totally unplayable for 3 days now.

[sm8]

Another here with the same issue.

What's the status of the internal ticket, is this being resolved? 

Trace route below.

Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 25 ms 19 ms 11 ms 10.53.34.21
3 21 ms 14 ms 16 ms wolv-core-2a-xe-230-0.network.virginmedia.net [62.252.174.53]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 34 ms 25 ms 20 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 23 ms 25 ms 24 ms 213.46.182.162
9 28 ms 26 ms 24 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 32 ms 23 ms 24 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
11 * 29 ms 32 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 19 ms 21 ms 19 ms 172.65.201.188

[redeye271]

VM customer service is abysmal sometimes

3 calls yesterday to VM business support, first 2 calls they put the phone down on me once I mentioned this forum post (I was friendly). The 3rd representative listens but can't open the forum thread & just gets the main page. Says they will call me back. They haven't and have since text me with an appointment for Monday afternoon which is not conveneint but I can't reply to the text and cancel because it doesn't recognise the copied reference number in the reply.

At least we know there's a ticket for it

[LeroyUK]

You have an engineer coming to do a traceroute and watch you play Eve, should be fun 😄

[xennu]

Any idea how much longer this is going to take to resolve? 4- 5 days to fix a routing issue that no other ISP is having is not good.

[gbchau22]

Hi Everyone

I have also had connection problems to the Eve Online game in the last 4 days and I never had a problem before.  I would disconnect every few minutes after logging in.  At the moment I am using a temporary VPN to keep me logged in, as soon as the VPN is turned off I disconnect and crash.

[PaulCope]

Also having this issue with random disconnects.

Come on VM what are you playing at, we are paying money for a service here and your support is a joke....