on 25-02-2022 11:01
Experiencing connection issues with Eve Online.
There's also a thread here on the Eve Forums. https://forums.eveonline.com/t/connection-lost/351050/43
Maybe someone from VM can offer up some advice?
[MOD Update:
This issue has been reported to our IT Team to investigate. Edit - ticket F009669229
Edit 07/03 - ticket resolved]
Answered! Go to Answer
on 26-02-2022 21:34
on 27-02-2022 09:32
i'm still getting multiple disconnects to eve online, last few hops shown below
8 23 ms 62 ms 23 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
9 55 ms 23 ms 22 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
10 86 ms 24 ms 25 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
11 24 ms 61 ms 22 ms 172.65.201.188
on 27-02-2022 10:13
on 27-02-2022 10:13
Where / how do we see progress on this ticket - is there a link anywhere?
Disconnected 3 times this morning in the space of an hour - totally unplayable for 3 days now.
on 27-02-2022 10:54
Another here with the same issue.
What's the status of the internal ticket, is this being resolved?
Trace route below.
Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.0.1
2 25 ms 19 ms 11 ms 10.53.34.21
3 21 ms 14 ms 16 ms wolv-core-2a-xe-230-0.network.virginmedia.net [62.252.174.53]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 34 ms 25 ms 20 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 23 ms 25 ms 24 ms 213.46.182.162
9 28 ms 26 ms 24 ms adm-bb4-link.ip.twelve99.net [62.115.137.64]
10 32 ms 23 ms 24 ms adm-b10-link.ip.twelve99.net [62.115.120.229]
11 * 29 ms 32 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 19 ms 21 ms 19 ms 172.65.201.188
27-02-2022 11:18 - edited 27-02-2022 11:19
VM customer service is abysmal sometimes
3 calls yesterday to VM business support, first 2 calls they put the phone down on me once I mentioned this forum post (I was friendly). The 3rd representative listens but can't open the forum thread & just gets the main page. Says they will call me back. They haven't and have since text me with an appointment for Monday afternoon which is not conveneint but I can't reply to the text and cancel because it doesn't recognise the copied reference number in the reply.
At least we know there's a ticket for it
on 27-02-2022 11:22
on 27-02-2022 11:26
on 27-02-2022 11:32
Hi Everyone
I have also had connection problems to the Eve Online game in the last 4 days and I never had a problem before. I would disconnect every few minutes after logging in. At the moment I am using a temporary VPN to keep me logged in, as soon as the VPN is turned off I disconnect and crash.
on 27-02-2022 11:35
Also having this issue with random disconnects.
Come on VM what are you playing at, we are paying money for a service here and your support is a joke....