Eve Online Connection Issues (Fault Ticket = F009669229 RESOLVED)

[kc9400]

Experiencing connection issues with Eve Online.

There's also a thread here on the Eve Forums. https://forums.eveonline.com/t/connection-lost/351050/43 

Maybe someone from VM can offer up some advice?

[MOD Update:

This issue has been reported to our IT Team to investigate. Edit - ticket F009669229

Edit 07/03 - ticket resolved]

[travs]

Submitted my ticket!!! doing my nut in!!!

[DeTon8R]

Also having issues 

Eve Forum thread https://forums.eveonline.com/t/20220225-connection-issues-uk/351264/18

hops:

• adm-bb4-link.ip.twelve99.net [62.115.137.64]
• adm-b10-link.ip.twelve99.net [62.115.120.229]
• cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
• tranquility.servers.eveonline.com [172.65.201.188]

Should be going via London i believe.

[bjamin02]

Same issue here VM, can you take a look when you get a chance please.

[sjp1966]

same issue for me too with the same 4 entries as DeTon8R in my traceroute too

[LeroyUK]

Also been having the same issue for the last few days.

[ChrisGUK]

Also the same problem trying to play Eve Online and bad connections caused by Virgin Media routing make the game currently unplayable.

Tracert

9 18 ms 17 ms 16 ms adm-bb3-link.ip.twelve99.net [62.115.136.194]
10 17 ms 20 ms 19 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
11 36 ms 30 ms 20 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 18 ms 19 ms 18 ms 172.65.201.188

Last ones appear to  bounce overseas rather than using colos in London, Manchester or Edinburgh - WTH Virgin.

[DeTon8R]

Been online no problem past 2 hours.  Has anything changed in the past 6 hours?

[Tuharax]

I get the same trace’s VPN fixes the issue but not an ideal solution 

[Anthony_W]

Having the same issue. The issue also occured a year or two ago.

Didn't VM recently put their prices up stating they needed to "invest in their technology"? Perhaps they should be investing in delivering a reliable service. The ISP market is very competitive.

[kc9400]

VM we need your help to fix this issue:

https://forums.eveonline.com/t/20220225-connection-issues-uk/351264/30