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ScarboroMatt
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EA Servers for FIFA 18 not connecting

Since fibre was installed a fortnight ago I haven't been able to log on to the EA servers to play FIFA 18 online on the PS4, no problem getting on the PSN network though. I'm presuming it's a problem with the Virgin service. Any solutions?

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Re: EA Servers for FIFA 18 not connecting

Sorry to hear about this ScarboroMatt,

 

I've had a look into this for you and I'm unable to detect any active faults at the moment.

 

Have you tried Changing your Virgin Media Hub's wireless channel in order to potentially improve this type of connection?

 

Nat_J

 

 


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ScarboroMatt
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Re: EA Servers for FIFA 18 not connecting

Thank you,
Still no joy, there's no problem with the internet. The issue is I can't get on the EA Servers to play FIFA 18. This is definitely a Virgin issue as no problems logging on with my old provider, 4G hotspot or neighbours Wi-Fi. I've tried both wireless and ethernet cable.

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Re: EA Servers for FIFA 18 not connecting

Hello ScarboroMatt,

Thanks for keeping in touch Smiley Happy

Do all other games on your network play okay? We might need to do some Port Forwarding to enable the connection. What NAT type are you getting?

Speak soon,

Take care.

Heather_J

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ScarboroMatt
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Re: EA Servers for FIFA 18 not connecting

Thank you for your reply. 

I can access the PSN no problem, I can't connect to the EA servers in both Fifa 18 and Battlefront I'm also locked out of https://myaccount.ea.com/ when using my virgin connection, which is disappointing as the new battlefront has just come out it is definitely an issue with Virgin Media as it connections fine from mobile hotspot, previous provider and neighbour's wi-fi. I have NAT 2 (moderate) which shouldn't be a problem. I've tried some port forwarding as specified here https://help.ea.com/en-gb/help/fifa/fifa-18/online-ports-for-fifa-18/ though I don't know what I am doing and it has not been successful. On another thread it says there is no port forwarding on the Router 3.0. If I'd have known this would happen I would never have changed providers particularly when all the marketing is geared at gamers.

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Nejones1981
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Re: EA Servers for FIFA 18 not connecting

There is port forwarding on hub 3 but that's not the issue. The issue is virgin awful network 

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Re: EA Servers for FIFA 18 not connecting

Hello ScarboroMatt

 

I am wondering whether your public IP is blocked by EA, it looks like you may have tried modem only mode yesterday so hence had a different IP issued, did you find it helped at all?

Are you able to trace route to the EA servers?

 

Thank you

Nicola

Virgin Media Forum Team
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ScarboroMatt
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Re: EA Servers for FIFA 18 not connecting

Hi Nicola, 

It seems to have resolved it, I could get on to EA servers yesterday though took my a while to get the wi-fi back on in router mode (factory reset) on the box. Assistance much appreciated. 

Cheers

 

Matt

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ScarboroMatt
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Re: EA Servers for FIFA 18 not connecting

Seems this was only a temporary fix, as modem mode shuts down the wi fi in the house. And the PS4 no longer connects in modem mode. Unable to find an ip. I'm not sure what a trace route is. 

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ScarboroMatt
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Re: EA Servers for FIFA 18 not connecting

Technical support has gone back to square one now, telling me there's no problem and referring me to the paid service from Gadget Rescue, this is getting really frustrating It's obviously a Virgin issue. I tried the trace route to easo.ea.com and it just timed out (***) over and over again

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