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Forum Team (Retired) Ben_N
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Message 11 of 21
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Re: Disconnects in FIFA 19

Hi Cozyman,

 

Sorry to hear about the issues you've been having.

 

How are things looking at the moment? 

 

Thanks

Ben_N

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Cozyman
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Message 12 of 21
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Re: Disconnects in FIFA 19

Not very good I'm afraid.

Not been online much this weekend to be fair, but I'm still having problems.

So frustrating as my speed test results are fine I'm getting around 350mb most of the time.

Its just ping/latency problems. My average ping hovers around 20ms which is not ideal but at the upper end of liveable with, the problem still is the spikes. They go up to 300-400ms far far too often causing online gaming issues.

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Forum Team (Retired) Ben_N
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Message 13 of 21
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Re: Disconnects in FIFA 19

That's not good.

 

Which console is this on? Is it affecting every game you play? 

 

 

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Cozyman
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Message 14 of 21
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Re: Disconnects in FIFA 19

It's not a console. Its network cable to my PC. 3ft network cable (which I've swapped out) at that! I did try in modem mode last week and still having same issue so have gone back to router mode as it wasn't any different. 

Pretty much everytime. Some days I might go 3 matches without getting kicked (still some button delay issues but they could also be an EA issue to be fair) other days it's every match.

18.11.2018

That's my BQM graph for last 24 hours and that's when the PC isn't being used! 

 

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Cozyman
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Message 15 of 21
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Re: Disconnects in FIFA 19

It does have an effect on other games but not as noticeable as FIFA as I'm not getting kicked, just shot more due to slow response.....

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Forum Team (Retired) Nicola_C
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Message 16 of 21
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Re: Disconnects in FIFA 19

Morning Cozyman

I am sorry you are having a few intermittent issues, examining the area logs it looks like there may be a problem with intermittent noise/packet loss etc, I have raised a fault to our network engineers for further investigation ref F006726894, please allow us a week and ask for an update.

Thanks so much.

 

Nicola

Virgin Media Forum Team
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Cozyman
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Message 17 of 21
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For Re: Disconnects in FIFA 19

Thanks for that update.

There is definately something wrong and it's killing my gaming!

Will let you know.....

Thanks 

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Cozyman
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Message 18 of 21
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Re: For Re: Disconnects in FIFA 19

Well I'm afraid  nothing has changed. I have been away since Wednesday but my BQM been still going  and this is from Friday 

18.11.2018

It wasn't being used during this time. It's still exactly the same....

Thank  goodness  my new broadband getting installed this  Wednesday...

 

 

 

 

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legacy1
Alessandro Volta
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Message 19 of 21
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Re: For Re: Disconnects in FIFA 19

Its possible the hub 3 isn't handling high rate packet flows per taffic flow to well and thats the reason which BQM would not show like packets being 10-20ms apart.

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Cozyman
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Message 20 of 21
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Re: For Re: Disconnects in FIFA 19

Hi.

Not exactly sure what you mean, but something is not handling something very well.

On FIFA tonight. First time in a week and got kicked second game. Smiley Sad

Just checked my BQM graph and it's totally red so obviously done issue which to be fair I don't think is connected to Virgin.

 

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