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Cozyman
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Message 1 of 21
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Disconnects in FIFA 19

Hi All, 

Having some serious issues with getting disconnected from FIFA 19 online games. I'm not losing internet connection as Discord still works, but it seems there's just a brief "stutter" in the connection the game freezes for half a second then says disconnected.

Overall I'm happy with the connection (when it's not down!) and the general speed but this latency/jitter issue is causing me serious problems and unless I can get it resolved will have to be looking elsewhere. 

I'm aware of the SH3 issues and have got .608 so nothing I can do there. I've tried it in modem mode and it still has the disconnects.

My BQM looks overall pretty good to me, but there is something wrong with the connection that's doing my head in!!

I've done  UO trace  and mostly getting 100/100 occasionally will get a couple at 98/100. Ping range is generally between 1ms lowest and 98ms highest.

04112018

Modem Downstream Settings

Downstream bonded channels

1299000000-3.236256 qam21
2323000000-2.236256 qam24
3315000000-2.436256 qam23
4307000000-2.736256 qam22
5291000000-3.735256 qam20
6283000000-435256 qam19
7275000000-3.935256 qam18
8267000000-3.735256 qam17
9259000000-3.935256 qam16
10251000000-3.935256 qam15
11243000000-3.735256 qam14
12235000000-3.535256 qam13
13227000000-3.235256 qam12
14219000000-2.736256 qam11
15211000000-2.735256 qam10
16203000000-2.535256 qam9
17195000000-2.236256 qam8
18187000000-1.736256 qam7
19179000000-1.536256 qam6
20163000000-136256 qam4
21147000000-0.536256 qam2
22139000000-0.436256 qam1
23171000000-1.236256 qam5
24155000000-0.736256 qam3


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.36097711530
2Locked36.3222157138
3Locked36.3144216760
4Locked36.6258147162
5Locked35.7856505264
6Locked35.7939689906
7Locked35.714744910295
8Locked35.51908589936
9Locked35.72905489579
10Locked35.53175199214
11Locked35.52953628847
12Locked35.52392278887
13Locked35.71880238675
14Locked36.31117058543
15Locked35.71266088759
16Locked35.71050075996
17Locked36.3624827169
18Locked36.3465709664
19Locked36.3434466418
20Locked36.3579849710
21Locked36.31887067401
22Locked36.64005118186
23Locked36.3530077643
24Locked36.3684887349

 

Upstream

Upstream bonded channels

14620000051512016 qam5
22580000049512016 qam8
33260000049.5512016 qam7
43940000049.5512016 qam6



Upstream bonded channels

1ATDMA0000
2ATDMA00680
3ATDMA0000
4ATDMA0040

 

Hopefully someone can look at all that and tell me where the problem is! I'm at a loss......

If you've got this far thanks for reading all this!!!

 

 

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HumbleA
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Message 2 of 21
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Re: Disconnects in FIFA 19

Same thing happening to me and loads of others on Virgin Media. 

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Cozyman
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Message 3 of 21
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Re: Disconnects in FIFA 19

Hi, 

It would appear so!!!

Very frustrating though, just seems there are very very brief latency spikes which are enough for FIFA to disconnect.

Unless someone from Virgin can come on and have a proper look at my set up tell me where a problem is and fix it I'm going to have to go. Simply can't put up with so many disconnects from my favourite game.

Be a shame been with this lot since early Blueyonder days but Sky it will have to be.  Just getting used to my 3 V6 boxes too.....

 

 

 

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Cozyman
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Message 4 of 21
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Re: Disconnects in FIFA 19

And exactly the same tonight.....

Time and time again getting kicked from FIFA...

Don't think it's doing me any favours in BF5 either, but at least I don't get kicked from that!

Anyhow, someone from Virgin has 48 hours to respond to me or my £140 a month package will be cancelled on Monday.

I've had enough. 

Sick of it.

Stalled.

Totally pi**ed off...….

 

 

 

 

 

 

 

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ThorpyD
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Message 5 of 21
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Re: Disconnects in FIFA 19

I think on the forum it can take up to a week for a response from someone at VM.

I'd say better off trying to call them but I did that initially with no help at all so I ended up on here! It appears a huge percentage having issues with the service recently from current topics being posted, not sure if anything will be done about it though which is a shame.

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Cozyman
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Message 6 of 21
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Re: Disconnects in FIFA 19

True.

Will be ringing to discuss tonight. As far as I'm concerned they can drop my monthly bill enough to get separate broadband installed for gaming, or I'll just cancel (well out of my contract) and move enmass to Sky.

With their current deals even after paying for BT sport for 18 months I can get it cheaper. By then Virgin might have sorted it out!!

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Cozyman
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Message 7 of 21
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Re: Disconnects in FIFA 19

So.….After good 30 minutes on support line unsurprisingly apparently there is nothing wrong with my line....

Rang about my contract and the issues. End result. They have started me on a new 12 month contract with exactly same as I had before (TV and Phone) upped my broadband to the 350mb one and reduced my monthly bill by £32!

So I've ordered a separate broadband line to use just for gaming. That's getting installed early December so will have to hope that solves the problem.

I'll try post on here a BQM showing the difference when its in....

 

 

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Cozyman
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Message 8 of 21
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Re: Disconnects in FIFA 19

So it's been a week now, and still no one from VM has dropped into this post to offer their assistance. (But they have ventured on several others posted since, interestingly ones where they think they can do some good....)

My broadband is just as bad as it has been, constant stutters and drop outs when playing on line.

How has their BB been allowed to get this bad? Wouldn't have been allowed when Mr Branson was in charge that's for sure!

 

 

 

 

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DaveM
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Message 9 of 21
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Re: Disconnects in FIFA 19

They reply to the threads with the oldest post first, every time you post you go to the back of the queue.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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Cozyman
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Message 10 of 21
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Re: Disconnects in FIFA 19

Hmm. Thanks for that response, but that seems very unfair as if people keep adding to someone's post with useful responses then it will never get responded to!

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