Delay+packet loss/spikes on League of legends and other games.

[liq1]

Hi, been with VM for over 20 years just wondering why the sudden issues/delay/packet loss etc. I've tried troubleshooting and recieved multiple new Hub3 routers with the same issue as previous. 

connection=wired

When gaming on lets say League of legends the games response is slow/delayed/rubber banding and ping sometimes spikes, just wondering what this could be caused by because years ago game was responsive with a lot less noticeable jitter/ploss.

Heres past 24hr BQM Graph

https://www.thinkbroadband.com/broadband/monitoring/quality/share/413afa03d1fe73cbe6c0b2c60076d13105...

 Please don't ask me to restart my hub because I've done it so many times I've lost count.

(Posted Hub Upstream/downstream/error reports below)

[liq1]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	1.9	37	256 qam	1
2	147000000	1.7	37	256 qam	2
3	155000000	1.7	37	256 qam	3
4	163000000	1.2	37	256 qam	4
5	171000000	1.4	37	256 qam	5
6	179000000	1.5	37	256 qam	6
7	187000000	1.7	37	256 qam	7
8	195000000	1.7	38	256 qam	8
9	203000000	1.5	38	256 qam	9
10	211000000	1.5	37	256 qam	10
11	219000000	1.2	38	256 qam	11
12	227000000	1.2	37	256 qam	12
13	235000000	1	38	256 qam	13
14	243000000	1.5	38	256 qam	14
15	251000000	1.5	38	256 qam	15
16	259000000	2	38	256 qam	16
17	267000000	2	38	256 qam	17
18	275000000	2	38	256 qam	18
19	283000000	1.9	38	256 qam	19
20	291000000	2.2	38	256 qam	20
21	299000000	2.7	38	256 qam	21
22	307000000	2.5	38	256 qam	22
23	315000000	3	38	256 qam	23
24	323000000	3	38	256 qam	24

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	0	0
2	Locked	37.3	5	0
3	Locked	37.3	0	0
4	Locked	37.6	0	0
5	Locked	37.6	6	0
6	Locked	37.6	5	0
7	Locked	37.6	4	0
8	Locked	38.6	6	0
9	Locked	38.6	5	0
10	Locked	37.6	5	0
11	Locked	38.6	5	0
12	Locked	37.6	5	0
13	Locked	38.6	0	0
14	Locked	38.6	4	0
15	Locked	38.9	1	0
16	Locked	38.6	6	0
17	Locked	38.6	4	0
18	Locked	38.6	5	0
19	Locked	38.9	0	0
20	Locked	38.9	6	0
21	Locked	38.6	6	0
22	Locked	38.9	4	0
23	Locked	38.9	5	0
24	Locked	38.9	5	0

[liq1]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	44.8	5120	64 qam	2
2	39400000	44	5120	64 qam	4
3	46200000	44.5	5120	64 qam	3
4	32600000	44	5120	64 qam	5

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Time Priority Description

01/11/2021 03:33:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 01:16:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 00:37:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2021 00:37:35	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 15:33:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 11:55:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 11:11:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 15:22:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 23:55:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 12:47:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 11:55:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 14:54:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 10:53:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 18:11:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 23:55:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/10/2021 08:31:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 11:55:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 11:49:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

Nothing much wrong with the log and stats at all.  However your BQM does show the circuit dropping?  Is this you rebooting or does the circuit drop?

[liq1]

Couple would've been Hub restart as virgin media have told me to restart my Hub as apparently picked up an issue with the connection (most likely just saying that to get me off the phone and move things along because they did the same the last time which didn't fix anything). Even since restarting/disconnecting everything it's the same thing. I started work 9AM today already had 3 or 4 disconnects. Also i get packet loss on ping plotter at router and other nodes when pinging certain things.

Pretty sure i need a technician out i can't have this happening when i work from home as i don't get paid for having no internet connection...

Oh, and my connection is far from normal I've been gaming for a very long time and you can instantly tell that i have a jitter connection which 32ms feels more like 60+. 

[liq1]

This is becoming a real issue i work from home...Constantly dropping out of connection, hub 3 enters handshaking and I've got to sit through the whole process like 10 times a day what on earth is going on.

Can't you just send an engineer out already...I first reported this issue 1 year ago.

Spoke to VM on phone earlier person said they see an issue and they'd have to send a signal and restart hub. They did that and it's made it even worse now it goes off once every hour :).

[liq1]

Still getting the issue, after 2 pin hole resets/ singals sent from VM technical team. Hub starts rebooting randomly and boots me off internet, browser says DNS_Probe_issue  and other DNS issue messages have came up before.

[liq1]

Once again internet disconnecting i can't do much wit this. 

https://imgur.com/a/ZsUBKBq

[Akua_A]

Hi @liq1,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having issues with delay and packet loss while gaming. We can understand the frustration caused and want to best help. 

I have been able to locate your account and I can see you have been in contact with our team who booked a technician appointment for you. Please let us know how the appointment goes and if you need any further help.

Thanks,

[liq1]

Hi, technician was just out this morning. He couldn't find anything which could've been causing the issue with my router going into restart and booting everyone off the internet. Technician has replaced my Hub3 and put in some new connections. 

Since the technician left the Hub3 that I've just been given has also started doing the same thing it'll restart randomly when I'm browsing then spit out ERROR_DNS_PROBE etc or ERR_NO_INTERNET due to the hub3 restarting over and over. 

I'll continue to monitor it today and tomorrow but i sadly think the issue isn't fixed and i have no idea what on earth it is...Only thing i can think of its something to do with Virgin media servers or DNS. Can't seem to think why my network will start hand-shaking/restarting randomly upon searching something on google or going to check emails, can't seem to think why that would trigger a restart/disconnect.

Hopefully this is fixed soon because i work from home and i don't get paid if i can't connect to internet. I work with customers myself and i can't deliver a service if my internet is dropping out during important calls.