Constantly cutting out while gaming

[badrobot91]

Hi i Had the same problem creep back up as i did before, virgin media did something on their end and i have Okay not good internet for about a week or 2  and then it goes plop again, i had a senior engineer come out and he said he found the issue, we even had a new cable that leads out of the house.  I have spent so much money trying to get a stable connection but nothing working. 

i have the hub 3 in modem mode linked to an Asus RT-AX86U router which then has an ethernet cable to my PC (cat 8 cable). There is nothing wrong with my equipment 

when entering the network log on the hub 3 i have this constantly every couple of min 

25/04/2022 20:26:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 20:26:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 19:53:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 19:53:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2022 19:11:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

this is my ThinkBroadband monitoring been on for a while and this is what it looks like daily 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7b9440925c6cd5d250c57f5588962358c81448e7-25-04-2022

[badrobot91]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700121	40.8	5120	64 qam	2
2	60300073	41.5	5120	64 qam	1
3	46200000	40	5120	64 qam	3
4	39400000	39.3	5120	64 qam	4

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	315000000	5.8	38	256 qam	23
2	139000000	6.8	38	256 qam	1
3	147000000	6.6	38	256 qam	2
4	155000000	6.4	38	256 qam	3
5	163000000	6.5	38	256 qam	4
6	171000000	6.4	38	256 qam	5
7	179000000	6.3	38	256 qam	6
8	187000000	6	38	256 qam	7
9	195000000	6	38	256 qam	8
10	203000000	6	38	256 qam	9
11	211000000	5.8	38	256 qam	10
12	219000000	5.8	38	256 qam	11
13	227000000	5.6	38	256 qam	12
14	235000000	5.6	38	256 qam	13
15	243000000	5.4	38	256 qam	14
16	251000000	4.9	38	256 qam	15
17	259000000	4.3	38	256 qam	16
18	267000000	4.5	38	256 qam	17
19	275000000	5.1	38	256 qam	18
20	283000000	5.5	38	256 qam	19
21	291000000	5.5	38	256 qam	20
22	299000000	5.8	38	256 qam	21
23	307000000	5.5	38	256 qam	22
24	323000000	5.9	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	54807	31025
2	Locked	38.6	118160	89972
3	Locked	38.6	118235	95012
4	Locked	38.6	112067	111369
5	Locked	38.6	105888	106415
6	Locked	38.9	105895	106458
7	Locked	38.6	103238	110495
8	Locked	38.6	101535	80854
9	Locked	38.6	98814	73373
10	Locked	38.9	96529	70408
11	Locked	38.6	94859	64362
12	Locked	38.6	89794	63686
13	Locked	38.6	88582	66412
14	Locked	38.6	87204	67051
15	Locked	38.9	90123	65280
16	Locked	38.6	96119	64401
17	Locked	38.9	104711	51189
18	Locked	38.6	93646	36647
19	Locked	38.6	75784	32744
20	Locked	38.6	65137	34076
21	Locked	38.9	59505	36726
22	Locked	38.6	57565	34936
23	Locked	38.6	56088	33098
24	Locked	38.6	51966	28462

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Adduxi]

Far too many PostRS errors,  that's indicative of noise on the circuit.  This along with the SYNC errors are not good.

You need a VM technician to sort this out.  If you wait here a day or two a VM Mod will pick this up.

Note the "hump" on your BQM is nationwide within VM's network btw. and is affecting everyone.

[badrobot91]

Hi thank for you message. Could you please give me.more info on the hump you mentioned, my main concern with the graph is the spike that go into red because that when I loose connection completely and it happen every couple of minutes. I enjoy playing FPS multiplayer games but lately I can't even sit on a lobby without being kicked out. 

[Adduxi]

Regarding the "hump"  see this thread and note the hump on the BQM's  VM CORE NETWORK FAILURE {URGANT} - Virgin Media Community - 4986440

[Kath_F]

Hi badrobot91, 

Thanks for your post and welcome back to the community 🙂 

I'm sorry to hear that the issues have returned for you. As mentioned by Adduxi, we would need to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi badrobot91, 

Thanks for coming back to me via private message. I'm glad an appointment has been booked for you. 

If you have any further issues, please pop back and let us know and don't forget to update us on how the visit goes. 

Thanks, 

[badrobot91]

so the engineer came out had a look around, changed a connector, and said he couldn't do anything everything looks good only thing he wasn't happy about the out the house connections and that he would get someone out to fix them. i have not heard from or seen anyone since and my connection is getting worse where I'm not able to stay within a video or voice chat. 

[Hayley_S]

Hello @badrobot91,

I am sorry to see this, I have checked our system. The engineer did not find anything wrong with the connection, only one device is being effected. Please can you use the gaming console on the wired connection? Or make sure it is using the 5GHz connection? To see if this helps.

Many thanks,

[badrobot91]

It's a pc and it already connect via a cable. It's only device effected because it the only device that needs a constant connection. But it does effect the other devices such as the cable TV Box loosening internet connection when watching through on demand. Could you please send out a senior engineer again to advice. The guys that came did say there alot of noise and I had other say that in the past, I'm not sure what it means but no one has fixed the issue.