on 08-01-2022 13:47
Been getting really annoying constant ping spikes for the past month now, was wondering if you guys could figure out what the issue is with my net.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/dfaf6954d9bc6e4a75b54e179b863f54cb93fd82-08-01-2022
1 | 611000000 | 1.2 | 38 | 256 qam | 26 |
2 | 475000000 | 2.7 | 37 | 256 qam | 9 |
3 | 483000000 | 2.2 | 37 | 256 qam | 10 |
4 | 491000000 | 2.2 | 37 | 256 qam | 11 |
5 | 499000000 | 2.2 | 38 | 256 qam | 12 |
6 | 507000000 | 2.7 | 38 | 256 qam | 13 |
7 | 515000000 | 2.7 | 37 | 256 qam | 14 |
8 | 523000000 | 2.7 | 37 | 256 qam | 15 |
9 | 531000000 | 2.9 | 37 | 256 qam | 16 |
10 | 539000000 | 2.4 | 37 | 256 qam | 17 |
11 | 547000000 | 2 | 37 | 256 qam | 18 |
12 | 555000000 | 1.5 | 37 | 256 qam | 19 |
13 | 563000000 | 1.7 | 38 | 256 qam | 20 |
14 | 571000000 | 1.7 | 38 | 256 qam | 21 |
15 | 579000000 | 2.2 | 38 | 256 qam | 22 |
16 | 587000000 | 2.2 | 38 | 256 qam | 23 |
17 | 595000000 | 1.7 | 38 | 256 qam | 24 |
18 | 603000000 | 0.7 | 38 | 256 qam | 25 |
19 | 619000000 | 0.9 | 38 | 256 qam | 27 |
20 | 627000000 | 1.7 | 38 | 256 qam | 28 |
21 | 635000000 | 2 | 37 | 256 qam | 29 |
22 | 643000000 | 2.7 | 38 | 256 qam | 30 |
23 | 651000000 | 2.7 | 37 | 256 qam | 31 |
24 | 659000000 | 2.5 | 37 | 256 qam | 32 |
1 | Locked | 38.6 | 3320 | 0 |
2 | Locked | 37.6 | 741 | 20 |
3 | Locked | 37.6 | 825 | 0 |
4 | Locked | 37.6 | 832 | 0 |
5 | Locked | 38.6 | 978 | 0 |
6 | Locked | 38.6 | 924 | 0 |
7 | Locked | 37.6 | 1163 | 0 |
8 | Locked | 37.6 | 1584 | 0 |
9 | Locked | 37.6 | 1604 | 50 |
10 | Locked | 37.3 | 1848 | 26 |
11 | Locked | 37.6 | 1675 | 252 |
12 | Locked | 37.6 | 1878 | 245 |
13 | Locked | 38.6 | 1953 | 34 |
14 | Locked | 38.6 | 2437 | 44 |
15 | Locked | 38.6 | 2834 | 0 |
16 | Locked | 38.6 | 2160 | 0 |
17 | Locked | 38.6 | 2796 | 64 |
18 | Locked | 38.6 | 2952 | 38 |
19 | Locked | 38.6 | 3529 | 0 |
20 | Locked | 38.6 | 4188 | 0 |
21 | Locked | 37.3 | 5180 | 0 |
22 | Locked | 38.6 | 4513 | 138 |
23 | Locked | 37.6 | 4425 | 133 |
24 | Locked | 37.6 | 4897 | 185 |
1 | 39400000 | 42.8 | 5120 | 64 qam | 4 |
2 | 46200000 | 42.3 | 5120 | 64 qam | 3 |
3 | 53700000 | 42.3 | 5120 | 64 qam | 2 |
4 | 60300000 | 43 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 9 | 0 |
3 | ATDMA | 0 | 0 | 27 | 0 |
4 | ATDMA | 0 | 0 | 16 | 0 |
on 08-01-2022 13:48
08/01/2022 13:43:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/01/2022 13:43:32 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 14:25:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 03:18:6 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 03:18:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 21:40:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:18:5 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/2022 15:18:5 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/12/2021 03:01:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 21:20:58 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/12/2021 21:20:58 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/12/2021 04:22:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/12/2021 20:15:12 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/12/2021 20:15:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 04:04:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 03:02:57 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 03:02:57 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/12/2021 19:27:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/12/2021 15:02:56 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/12/2021 15:02:56 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 09-01-2022 07:52
Far too many upstream timeouts, and also too many uncorrectable error on the downstream. I've marked for staff to take a look and comment. If need be they can book a technician.
on 09-01-2022 08:26
Hi @Psyh0sis
Thanks for posting and apologies for the broadband issues. I will send a tech for you as there are far too many errors showing.
I'll send a PM now.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 09-01-2022 08:58
Thanks for joining me on PM @Psyh0sis
Just to update the thread, it was an area issue that the network teams are aware of. I have logged a work order on the system on the account to confirm to networks you are part of this. They'll have this fixed asap.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 09-01-2022 11:07
Hi @Psyh0sis
Thanks for your message. We won't get told about the fix I'm afraid. Please continue to monitor over the next few days and let us know if not fixed. We'll then re-check this for you.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 02-02-2022 03:21
It's been 3 weeks now and still getting horrendous ping spikes at times.
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9cf3d6c1711d523da580fddfb02de09f0be32c8">My Broadband Ping</a>
on 02-02-2022 03:22
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9cf3d6c1711d523da580fddfb02de09f0be32c8
on 05-02-2022 10:23
Hi Psyh0sis,
Thank you for reaching back out to us, sorry to see you were still facing issues, having a look at our system I can see the issue has been resolved, I can see your Router has not been rebooted since in fact you haven't rebooted for 39 Days, Can you please try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards.
Regards
Paul.