Constant ping spikes

[Psyh0sis]

Been getting really annoying constant ping spikes for the past month now, was wondering if you guys could figure out what the issue is with my net.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dfaf6954d9bc6e4a75b54e179b863f54cb93fd82-08-01-2022

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	611000000	1.2	38	256 qam	26
2	475000000	2.7	37	256 qam	9
3	483000000	2.2	37	256 qam	10
4	491000000	2.2	37	256 qam	11
5	499000000	2.2	38	256 qam	12
6	507000000	2.7	38	256 qam	13
7	515000000	2.7	37	256 qam	14
8	523000000	2.7	37	256 qam	15
9	531000000	2.9	37	256 qam	16
10	539000000	2.4	37	256 qam	17
11	547000000	2	37	256 qam	18
12	555000000	1.5	37	256 qam	19
13	563000000	1.7	38	256 qam	20
14	571000000	1.7	38	256 qam	21
15	579000000	2.2	38	256 qam	22
16	587000000	2.2	38	256 qam	23
17	595000000	1.7	38	256 qam	24
18	603000000	0.7	38	256 qam	25
19	619000000	0.9	38	256 qam	27
20	627000000	1.7	38	256 qam	28
21	635000000	2	37	256 qam	29
22	643000000	2.7	38	256 qam	30
23	651000000	2.7	37	256 qam	31
24	659000000	2.5	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	3320	0
2	Locked	37.6	741	20
3	Locked	37.6	825	0
4	Locked	37.6	832	0
5	Locked	38.6	978	0
6	Locked	38.6	924	0
7	Locked	37.6	1163	0
8	Locked	37.6	1584	0
9	Locked	37.6	1604	50
10	Locked	37.3	1848	26
11	Locked	37.6	1675	252
12	Locked	37.6	1878	245
13	Locked	38.6	1953	34
14	Locked	38.6	2437	44
15	Locked	38.6	2834	0
16	Locked	38.6	2160	0
17	Locked	38.6	2796	64
18	Locked	38.6	2952	38
19	Locked	38.6	3529	0
20	Locked	38.6	4188	0
21	Locked	37.3	5180	0
22	Locked	38.6	4513	138
23	Locked	37.6	4425	133
24	Locked	37.6	4897	185

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	42.8	5120	64 qam	4
2	46200000	42.3	5120	64 qam	3
3	53700000	42.3	5120	64 qam	2
4	60300000	43	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	9	0
3	ATDMA	0	0	27	0
4	ATDMA	0	0	16	0

[Psyh0sis]

Refresh data

Network Log

Time Priority Description

08/01/2022 13:43:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 13:43:32	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 14:25:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 03:18:6	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 03:18:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 21:40:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 15:18:5	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 15:18:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 03:01:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 21:20:58	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 21:20:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2021 04:22:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 20:15:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 20:15:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 04:04:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 03:02:57	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 03:02:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 19:27:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 15:02:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 15:02:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Andrew-G]

Far too many upstream timeouts, and also too many uncorrectable error on the downstream.  I've marked for staff to take a look and comment.  If need be they can book a technician. 

[John_GS]

Hi @Psyh0sis

Thanks for posting and apologies for the broadband issues. I will send a tech for you as there are far too many errors showing.

I'll send a PM now.

Best,

[John_GS]

Thanks for joining me on PM @Psyh0sis

Just to update the thread, it was an area issue that the network teams are aware of. I have logged a work order on the system on the account to confirm to networks you are part of this. They'll have this fixed asap.

Best,

[John_GS]

Hi @Psyh0sis

Thanks for your message. We won't get told about the fix I'm afraid. Please continue to monitor over the next few days and let us know if not fixed. We'll then re-check this for you.

Best,

[Psyh0sis]

It's been 3 weeks now and still getting horrendous ping spikes at times.

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9cf3d6c1711d523da580fddfb02de09f0be32c8">My Broadband Ping</a>

[Psyh0sis]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e9cf3d6c1711d523da580fddfb02de09f0be32c8

[Paul_DN]

Hi Psyh0sis,

Thank you for reaching back out to us, sorry to see you were still facing issues, having a look at our system I can see the issue has been resolved, I can see your Router has not been rebooted since in fact you haven't rebooted for 39 Days, Can you please try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards.

Regards

Paul.