Constant packet loss and lag spikes in warzone

[Chrism5]

I have had constant packet loss and high ping spikes during playing warzone for the last few months! It’s The only game I play. I have 1GB internet and wired connection. Only my pc and phone are connected to the internet. I have literally tried everything and researched as much as I can to try and solve the issue but still nothing. It’s so frustrating and makes me wanna cancel my Broadband. If someone can help I would really appreciate it.

[Adduxi]

A couple of things to do

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

[Chrism5]

Hi thanks for the reply. Can you please let me know how to post the info you need to look at ?

[Adduxi]

Browse to the Hub 192.168.0.1 and click on Router Status.

Copy and paste the information into several posts.  Do not use screen shots please if possible.  We can comment once posted.

[Chrism5]

Channel Frequency (Hz)  SNR (dB) Modulation Channel ID

26	339000000	3.1	40.4	QAM256	26
1	139000000	6.2	40.4	QAM256	1
2	147000000	6.3	40.4	QAM256	2
3	155000000	6.6	40.4	QAM256	3
4	163000000	6.6	40.4	QAM256	4
5	171000000	6.9	40.4	QAM256	5
6	179000000	6.7	40.4	QAM256	6
7	187000000	6.6	40.4	QAM256	7
8	195000000	6.4	40.4	QAM256	8
9	203000000	6.1	40.4	QAM256	9
10	211000000	5.8	40.4	QAM256	10
11	219000000	5.4	40.9	QAM256	11
12	227000000	4.9	40.9	QAM256	12
13	235000000	4.2	40.4	QAM256	13
14	243000000	3.4	40.4	QAM256	14
15	251000000	3.3	40.4	QAM256	15
16	259000000	3	40.4	QAM256	16
17	267000000	2.7	40.4	QAM256	17
18	275000000	2.6	40.4	QAM256	18
19	283000000	2.7	40.9	QAM256	19
20	291000000	3.1	40.4	QAM256	20
21	299000000	3.8	40.9	QAM256	21
22	307000000	3.5	40.4	QAM256	22
23	315000000	3	40.4	QAM256	23
24	323000000	2.6	40.4	QAM256	24
25	331000000	2.6	39	QAM256	25
27	347000000	3.3	40.4	QAM256	27
28	355000000	3.2	40.4	QAM256	28
29	363000000	3.3	40.4	QAM256	29
30	371000000	3.3	40.4	QAM256	30
31	379000000	2.9	40.4	QAM256	31

[Chrism5]

3.0 Downstream channels

Channel Lock Status RMER (dB) Pre RS Errors Post RS Errors

26	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.946209	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	38.983261	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

[Chrism5]

Refresh data

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	49	5120 KSym/sec	64QAM	4
2	46200000	48.8	5120 KSym/sec	64QAM	3
3	53700000	49.3	5120 KSym/sec	64QAM	2
4	60300000	49.8	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Chrism5]

Primary Downstream Service Flow

SFID	22195
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	22189
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

[Chrism5]

Can you let me know what you think?

[Adduxi]

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@Chrism5 wrote:

Can you let me know what you think?

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All those stats look fine.  Can you setup a BQM here www.thinkbroadband.com/ping to monitor your circuit.