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Marius13
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Constant disconnects from World Of Tanks PC

Hello, so as the title says i keep getting disconnected from WoT servers, both of them, and i can't play the game at all, i contacted the support team of the game, they asked me to run PingPlotter connected to their server "login.p1.worldoftanks.eu" or "login.p2.worldoftanks.eu". Did that for about 20 minutes while with the game opened and trying to connect to the game, unsuccessful of course, sent the file that i will try to attach here and here is the response from them: 

"Thank you for getting back to us!

We appreciate the time you took to write us back and provide us the Pingplot results.

Please understand that the first couple of hops are your home network and the last hop is our servers. Anything in-between would be ISP related. and from the results, we can see that you are experiencing some latency from hop 3 through hop 11 and in this regard, we advise that you contact your ISP for further assistance.

Should you have any further questions, do not hesitate to contact us again.

Regards"

After this i searched for answers here and found the command in CMD "tracert" and tried that for both servers and came out with this, which is completely different from what PingPlotter showed:

 

Tracing route to woteu1.login.wargaming.net [92.223.1.112]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2    20 ms    11 ms     8 ms  10.59.244.1
  3    11 ms    11 ms     9 ms  brnt-core-2a-xe-310-0.network.virginmedia.net [213.104.146.29]
  4     *        *        *     Request timed out.
  5    13 ms    21 ms    11 ms  tclo-ic-3-ae0-0.network.virginmedia.net [212.250.25.62]
  6    19 ms    10 ms     9 ms  linx1.ixreach.com [195.66.224.217]
  7    19 ms    19 ms    18 ms  s1.tcw.man.ixreach.com [91.196.184.41]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    30 ms    29 ms    28 ms  92.223.124.164
 11    28 ms    29 ms    25 ms  fr2-sl-b112.fe.core.pw [92.223.1.112]

Trace complete.
Tracing route to login.p2.worldoftanks.eu [92.223.20.143]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2    11 ms    10 ms     8 ms  10.59.244.1
  3    11 ms     9 ms     9 ms  brnt-core-2b-xe-823-0.network.virginmedia.net [213.105.91.189]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    18 ms    12 ms    10 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  7    10 ms    10 ms    10 ms  213.46.174.118
  8     *        *        *     Request timed out.
  9    10 ms    11 ms    13 ms  92.223.58.74
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13    29 ms    27 ms    25 ms  ed-sl-a143.fe.core.pw [92.223.20.143]

Trace complete.

2018-10-01.pngThis is the PingPlotter result with server1 connected

So now i don't really know what to do, because i really want to play that game and it is really frustrating knowing that is not a problem from my side...

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Forum Team (Retired) Emma_E
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Re: Constant disconnects from World Of Tanks PC

Hi Marius13, 

 

Welcome to the forums I am sorry to see you have had trouble with WOT. 

 

I have taken a look and I can see FECS (noise) on the line. I have popped this to networks to investigate further and will let you know as soon as I know more. 

 

Take care. 

 

Emma


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Forum Team (Retired) Emma_E
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Re: Constant disconnects from World Of Tanks PC

Hi Marius13,

 

Just a quick update, networks say the FECS are not high enough to be causing an issue.

 

I would like to get an engineer out to take a look at this for you.

 

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

 

Speak to you soon.

 

Emma

 


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