Menu
Reply
  • 3
  • 0
  • 0
Hedwirez
Joining in
400 Views
Message 1 of 4
Flag for a moderator

Constant disconnections from games

Hi,

Over the past couple of days I have been getting constant disconnections from games when I try to play. Half the time they won't log in. In some games, they log in but it is completely unplayable. The internet still seems to work (albeit sometimes it seems to also have trouble connecting). I have turned the router on and off multiple times, run the online connection test tool (which says there are no issues).

 Any ideas would be much appreciated.

0 Kudos
Reply
  • 3
  • 0
  • 0
Hedwirez
Joining in
398 Views
Message 2 of 4
Flag for a moderator

Re: Constant disconnections from games

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) 299000000 Locked
Ranged Upstream Channel (Hz) 53699993 Locked
Provisioning State Online

 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 0 38 256 qam 21
2 139000000 0.4 38 256 qam 1
3 147000000 -0.2 38 256 qam 2
4 155000000 0.7 38 256 qam 3
5 163000000 0.5 38 256 qam 4
6 171000000 0.5 38 256 qam 5
7 179000000 0 38 256 qam 6
8 187000000 0.5 38 256 qam 7
9 195000000 0.5 38 256 qam 8
10 203000000 0.7 40 256 qam 9
11 211000000 0.7 40 256 qam 10
12 219000000 0.4 38 256 qam 11
13 227000000 0 38 256 qam 12
14 235000000 0 38 256 qam 13
15 243000000 -0.7 38 256 qam 14
16 251000000 -1 38 256 qam 15
17 259000000 -0.7 38 256 qam 16
18 267000000 -0.7 38 256 qam 17
19 275000000 -1 38 256 qam 18
20 283000000 -0.7 38 256 qam 19
21 291000000 -0.2 38 256 qam 20
22 307000000 -0.5 38 256 qam 22
23 315000000 -0.5 38 256 qam 23
24 323000000 -0.2 40 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 6 0
2 Locked 38.6 6 0
3 Locked 38.6 18 0
4 Locked 38.6 35 2
5 Locked 38.6 20 0
6 Locked 38.9 5 0
7 Locked 38.9 0 0
8 Locked 38.9 21 0
9 Locked 38.9 16 0
10 Locked 40.3 5 0
11 Locked 40.3 5 0
12 Locked 38.9 4 0
13 Locked 38.9 0 0
14 Locked 38.9 6 0
15 Locked 38.9 0 0
16 Locked 38.9 1 0
17 Locked 38.9 5 0
18 Locked 38.6 7 0
19 Locked 38.6 1 0
20 Locked 38.6 0 0
21 Locked 38.9 5 0
22 Locked 38.9 1 0
23 Locked 38.9 1 0
24 Locked 40.3 6 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699993 4.65 5120 64 qam 2
2 39399996 4.65 5120 64 qam 4
3 46199998 4.65 5120 64 qam 3
4 60300029 4.65 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


General Configuration
Network access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode Docsis30
Config file UBsgvca69834ncxv9873254k;fg87

Primary Downstream Service Flow
SFID 8130
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 8129
Max Traffic Rate 6300047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

 

Network Log
Time Priority Description
17/06/2019 13:54:32 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:54:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:54:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:54:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:55:32 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:55:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:55:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:55:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:55:56 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:55:56 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:56:32 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:56:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:56:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2019 13:56:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2019 09:59:26 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2019 02:47:28 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2019 02:47:29 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2019 10:23:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:24 Error Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2019 03:59:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
  • 12.53K
  • 480
  • 1.12K
legacy1
Alessandro Volta
364 Views
Message 3 of 4
Flag for a moderator

Re: Constant disconnections from games

Put the hub in modem mode with a PC/console and try a game.

0 Kudos
Reply
  • 3
  • 0
  • 0
Hedwirez
Joining in
353 Views
Message 4 of 4
Flag for a moderator

Re: Constant disconnections from games

Hi,

That seems to fix it. I then turned it back onto modem and wireless mode and it seems better (it has not completely disconnected yet and have played for 20 mins) but the game I am playing has a red warning sign saying there is a network issue (related to latency). According to speed test on google, everything is fine for ping. This is what it was doing before though (speed test was fine but games kept breaking).

 

0 Kudos
Reply