Menu
Reply
  • 5
  • 0
  • 0
beasteh
Joining in
357 Views
Message 1 of 6
Flag for a moderator

Constant Lag and Disconnects Please Help

Thanks for any assistance. The issue has been on-going for months, frequent disconnects, lag and poor network performance when gaming. I am unsure if this is a power issue, packet loss or a SH3 bug.

I have a SH3, in modem mode, connected to a Netgear nighthawk router.

PC is wired, BQM: https://www.thinkbroadband.com/broadband/monitoring/quality/share/feb50bd495cd5b807b6c730d1f4d63bd30...

The only thing I think it could be is a power issue? Please could someone review the below stats, would be very grateful.

 

Thank you

 

0 Kudos
Reply
  • 5
  • 0
  • 0
beasteh
Joining in
355 Views
Message 2 of 6
Flag for a moderator

Re: Constant Lag and Disconnects Please Help

 

Standard specification compliant

: DOCSIS 3.0

Hardware version

: 10

Software version

: 9.1.116.608

Cable MAC address

: **:**:**:**:**:**

Cable modem serial number

: AAAP70057545

System up time

: 0 days 3h:45m:40s

Network access

: Allowed

 

Item

Status

Comments

Acquired Downstream Channel (Hz)

299000000

Locked

Ranged Upstream Channel (Hz)

39400000

Locked

Provisioning State

Online

 

 

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

299000000

-0.4

38

256 qam

21

2

323000000

0

38

256 qam

24

3

315000000

0

38

256 qam

23

4

307000000

-0.2

38

256 qam

22

5

291000000

-0.7

38

256 qam

20

6

283000000

-1

38

256 qam

19

7

275000000

-1.4

38

256 qam

18

8

267000000

-1.7

38

256 qam

17

9

259000000

-2

38

256 qam

16

10

251000000

-2

38

256 qam

15

11

243000000

-1.7

38

256 qam

14

12

235000000

-1.5

38

256 qam

13

13

227000000

-1.2

38

256 qam

12

14

219000000

-1

38

256 qam

11

15

211000000

-0.9

38

256 qam

10

16

203000000

-0.7

38

256 qam

9

17

195000000

-0.5

38

256 qam

8

18

187000000

-0.2

38

256 qam

7

19

179000000

0

38

256 qam

6

20

171000000

-0.2

38

256 qam

5

21

163000000

-0.2

38

256 qam

4

22

155000000

-0.2

38

256 qam

3

23

147000000

0

38

256 qam

2

24

139000000

0.2

38

256 qam

1

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

11

13

2

Locked

38.6

4

13

3

Locked

38.6

12

38

4

Locked

38.9

14

14

5

Locked

38.9

14

18

6

Locked

38.9

19

13

7

Locked

38.6

28

12

8

Locked

38.9

35

13

9

Locked

38.6

31

13

10

Locked

38.9

38

13

11

Locked

38.9

38

13

12

Locked

38.9

41

13

13

Locked

38.9

51

15

14

Locked

38.9

47

33

15

Locked

38.9

50

14

16

Locked

38.6

51

40

17

Locked

38.9

64

40

18

Locked

38.9

58

53

19

Locked

38.6

78

42

20

Locked

38.9

70

117

21

Locked

38.9

82

53

22

Locked

38.9

74

56

23

Locked

38.6

72

51

24

Locked

38.9

7348

80

 

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400000

39.8

5120

64 qam

2

2

25800000

38.3

5120

64 qam

4

3

32600000

38.3

5120

64 qam

3

4

46200000

39.8

5120

64 qam

1

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

xv9873254k;fg87dsfd;

 

Primary Downstream Service Flow

SFID

284

Max Traffic Rate

345000000

Max Traffic Burst

42600

Min Traffic Rate

0

 

Primary Upstream Service Flow

SFID

283

Max Traffic Rate

22010000

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort

0 Kudos
Reply
  • 5
  • 0
  • 0
beasteh
Joining in
352 Views
Message 3 of 6
Flag for a moderator

Re: Constant Lag and Disconnects Please Help

Time

Priority

Description

2019-01-04 13:02:31.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 13:27:50.00

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 13:28:23.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 13:53:07.00

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 13:53:07.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 14:46:46.00

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 14:46:49.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 14:53:42.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 15:00:01.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 15:48:37.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 15:49:43.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 16:48:53.00

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 23:21:07.00

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-04 23:21:07.00

notice

DHCP Renew - lease parameters tftp file-Vec1d7393ac210ed6.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-05 21:06:14.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-06 09:50:05.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-06 10:03:41.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-06 10:24:19.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-06 10:24:19.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2019-01-06 20:59:32.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
  • 5
  • 0
  • 0
beasteh
Joining in
277 Views
Message 4 of 6
Flag for a moderator

Re: Constant Lag and Disconnects Please Help

Anyone able to assist me? Thanks

0 Kudos
Reply
  • 15.2K
  • 653
  • 32
Moderator (Retired) John_G
Moderator (Retired)
239 Views
Message 5 of 6
Flag for a moderator

Re: Constant Lag and Disconnects Please Help

Hi Beasteh,

I've just checked your connection and can see no issues from here. There was an issue last week with the same symptoms you've described that was fixed over the weekend. How have things been this week so far? Any improvement?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 5
  • 0
  • 0
beasteh
Joining in
154 Views
Message 6 of 6
Flag for a moderator

Re: Constant Lag and Disconnects Please Help

Hi, John, thanks for replying.

Unfortunately not, since creating this thread I have replace every network component, router, NIC, all cables, etc. This is 1000% an issue with the line, please see the new BQM and the attached screenshots.

This very much feels like an upstream issue (power?), please note, when gaming I am on a VOIP app called discord. When lagging I can hear everyone talking but they cannot hear me... shortly after I will disconnect from game + voip... this suggests to me an upload issue.

I have tested from different devices in the house (wired and non-wired) and the issue is not device specific.

 

Ping to my router & google:

Capture.PNG

 

New BQM, obvious issues:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a31619315ca598f6602b9f816409a1a7ae...

Capture2.PNG

 

PLEASE assist, this is utterly depressing now.

Thank you very much.

0 Kudos
Reply