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PurpleIsAFruit
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Connection keeps dropping out on PS4

Hi,

I had a booster installed for my broadband last year which I thought sorted all my connection issues. However in the last few weeks, my connection has been absolutely awful for dropping out every half hour or so. It drops out connects back around a minute later, but this is making gaming very very frustrating as on games like Fifa there’s a ‘did not finish modifier’ which reduces the amount of coins you can earn in the future. It’s meant to punish those who quit, but ends up punishing people like me whose connections keep cutting out for no apparent reason.

Any help would be greatly appreciated. Thank you.

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AliasNeo
On our wavelength
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Re: Connection keeps dropping out on PS4

Is this affecting other devices too or just your PS4?

How is your PS4 connected, wireless or cabled? I'd always recommend cabling in your PS4 if possible as the PS4's wireless capability is rubbish and gaming on wireless can be flaky anyway.

I would recommend setting up a BQM via https://www.thinkbroadband.com/broadband/monitoring/quality and posting the results here as that will you/us an indication if your internet connection is to blame or your PS4.

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Casinopedia
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Message 3 of 4
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Re: Connection keeps dropping out on PS4

Hey PurpleIsAFruit!

I know too much that problem unfortunately! Is there any roadwork around your house/flat? Maybe some recent bad weather damaged some network infrastructure around your area?

That what happened to me... after weeks of frustrations and call with my provider, they finally sent someone, that immediately noticed that a branch fell on a local network infrastructure and end up damaging it Smiley LOL and was causing the drops in my connection..

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Moderator (Retired) John_G
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Message 4 of 4
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Re: Connection keeps dropping out on PS4

Hi Purpleisafruit,

I've just checked your connection and can see your upstream power levels are too high which will require a technician visit.

I've just sent you a private message to arrange the best time.


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